Rich Super User II

@"KPUK" wrote:Does anyone else choose to back their Dropbox files up and why? If you're a business, or just have important data in general, you should follow the 3-2-1 backup strategy for all of your data, regardless of where it's stored. * Three copies of your data. * Stored on two different types of media. * With one…

@"Jkwarman76" wrote: I uploaded my wedding pictures on here 5 years ago. I'm terrible and haven't looked at them since. When was the last time you signed in to the account? If the account had been idle for more than a year, it would have been deleted due to inactivity. If that's the case and you tried to sign in now, you…

@"WVDN-Justin" wrote:We haven't been able to update our Mac computers in years because of this issue. We are missing out on the latest Mac OS quality of life features and security updates. Our apps are becoming outdated because we can't update our operating systems. How does Dropbox prevent you from updating your systems?…

anonymous wrote:... it doesn't matter whether I right-click or left-click the icon, and it doesn't matter whether it's in my task bar, start field or picked from the list of 'all apps'. I still don't get a Preferences option. None of those icons are the correct one. Those only start the Dropbox application if it's not…

@"Terribad786" wrote: can anyone help me figure out how to get the app to restart from the beginning of my camera roll? You would need to contact Support and ask them to reset your Camera Uploads.

anonymous wrote:If I open Dropbox on the computer I see a file that looks exactly like any other open file on my computer. You're clicking the wrong icon. You need to single-click the icon in your system tray (Windows) or menu bar (Mac). * https://help.dropbox.com/account-settings/view-preferences

@Cyan Distribution wrote: So how can it be basic but were paying for Plus? You likely have more than one account. Use the credit card charge lookup tool to identify the account you're paying for. I also want to change my card details in which we are paying but this is proving so difficult. There is not one section that…

anonymous wrote:I cannot access Preferences, not on my Win 10 PC, not on the Dropbox web page. You access Preferences from the Dropbox application on your computer; not the Dropbox website. Why are you unable to access Preferences? What happens when you try?

@"bikram146" wrote: i lost my mobile phone and can't complete two way verification due to this, I'm enable to login into my account. Do you have another active device linked to your account that can receive the code? If not, you'll need to use the emergency backup code(s) you were given when you enabled two-step…

@"BenevolentDeity" wrote:I can't contact support without logging on first, which I can't do because of the excessive security code delay. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private…

@TLC1138 wrote: I've been getting billed for my Premium account, yet continue to have no access to it. You likely have two accounts, and probably created a new account instead of upgrading your existing account. Use the credit card charge lookup tool to identify the account you're paying for. Failing that, you would need…

And are you sure you've signed in to the same account on both your PC and iPad?

@"waugusto" wrote:Is there a way to select all JPG files automatically ? No.

@"PEA2023" wrote:How do I remove him from my team without blocking their entire account? You need to convert their account back to an individual account. * https://help.dropbox.com/account-access/convert-to-individual

@"BillyL12" wrote:There is a drop-down in the UB program that accesses DB. It has worked for several years and now db box won’t allow the transfer of files. You'll need to contact unrealBook's support group. This will most definitely be something that only they can resolve. They most likely would have added Dropbox support…

@"Steve_in_Japan" wrote:... Dropbox went rogue and deleted ~17,000 files in three incidents. The files did not show up in the deleted files list; however, the event log claimed that I deleted 8,763 files on 26 August, and 3,420 files plus 5,326 files in two incidents on 27 August. I did no such thing! Dropbox is not…

@"mollypops" wrote:Have tried to log in and it sent a code to the email linked with the account (work). I know my password etc. but cant access without verification code. * https://help.dropbox.com/account-access/lost-email-access

@"JohnKris" wrote: I had no active account, though I guess accepting the invitation and logging in gave me an account. I'm just hoping I don't get charged as he later told me I just set it up and have no intention of paying for it. It's a reddit thing. You wouldn't be charged if you didn't provide billing information. If…

@"flyingboy" wrote:My drobox files amount to only 3.9gb. I am being told I've used 22gb of my 19gb allowance and should reduce files. Check your Backup page. You may have enabled the backup feature.

@"JohnKris" wrote: Somebody invited me to a dropbox team. I had a free account ages ago and it lapsed, so I had no prior active account. Will this cost me? The guy told me he just started it and won't be paying for it. If he invited you to a Business team account, then there would be no cost to you as you would be using…

@"garr4jc" wrote:I was able to set-up a display page available by invitation, post the photos, and make them available for free download ... and I don't really don't recall what to do to set it up again. All you need to do is place the photos in a folder and then create a view-only shared link to the folder. Anyone with…

@"Musicmind" wrote: But there is NO Unshare button or what so ever! Well I can't see it. This is what it would look like after step 5, if the folder was shared. If you're not seeing this link to unshare the folder, then the folder isn't shared. You can also confirm this by looking at the list of all of your shared folders…

@"Ronb988" wrote: I have clicked on the link, it opens a page which shows all my shared links, what do I click on to edit the setting ... The option to change the default for shared links is actually on this page. Make sure Who has access is set to Anyone with link, and What people can do is set to Can view. Also why is…

@"randommike" wrote:I'm only seeing that I can only share each folder one-by-one rather than selecting like 30 folders at once and sharing them with a user. You would have to share them separately. The other option is to create a new folder in your Dropbox, move all of the other folders into it, and then share that folder.

@"Sus_n" wrote:Do I still have access to the externally shared folders afterwards or does the external partner who shares files and folders with me have to give a new share to my new email again? You'll still have access to all of the shared folders you're currently a member of. Any new folder invitations would need to be…

@"Ronb988" wrote: Hi, I recently shared a Dropbox link with a client. I noticed the next day the folder had become a shared folder with the client as member who can edit. That's simply not possible. A shared link can not change or be changed to a shared folder. They are two separate forms of sharing.

@"kellynguyen" wrote:I'm trying to cancel Dropbox charges that has been incurring on a credit card for sometime now. However, I'm not able to locate the account associated with it. * You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these…

@"TB26" wrote:When I try to log into my account, Dropbox sends a verification code to my email, the problem is the email associated with the account is no longer active and is inaccessible to retrieve the verification code. * https://help.dropbox.com/account-access/lost-email-access

@"cathry" wrote:I am being charged monthly for Dropbox and I never authorized it. This is ID theft, how do I get in touch with Dropbox to stop and reverse these charges. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and…

@"Regc" wrote:I reinstalled the app and was careful not to check backups; however, there is no icon installed in my system tray. Click the up arrow ^ just to the left of the date/time. That shows you the hidden system tray icons.