Rich Super User II

@"free4cat00" wrote:And it seems obvious to me that the ONLY thing you need to do is to look at your systems and verify what I am saying. Can you do that, please? No one here has that kind of access into your account. For that you would need to contact Support directly. However, what Walter has said is true; at no point…

@"skoote10" wrote:Hello! I currently have an account with Sync with over 1TB of data. I'd like to transfer everything to Dropbox - any advice or best practices on an easy way to do so? If you don't want to download and upload the files yourself, use a third-party service such as MultCloud to move the files for you.

@"Ahsan_Ansari" wrote:Plz explain what is the main purpose of dropbox website or app. Its primary purpose is to sync files between the Dropbox folder on your computer and your account online, as well as to any other devices linked to your account, so that a file you save in Dropbox is accessible on any device you're signed…

@"SujitShah" wrote:When I right click on a folder in Windows Explorer, I do not get the Dropbox icon for sharing. What could be the problem? Is this a file located in the Dropbox folder, or elsewhere on your computer? Is the Dropbox application running? If so, hover your icon over the icon in your system tray and let us…

@"rickmarengo" wrote:My files in my local "Documents" windows folder appear to be knabbed by Drop box ... Do you have the Backup feature enabled? The backup feature MOVES your key folders (such as Documents) into your Dropbox folder so they can sync to your account. If this is the case, disable the backup and tell it to…

@"brunoleone" wrote:Sincronizzare il desktop in windows esempio un Pc a Roma e un Pc a Milano Mentre è possibile utilizzare Dropbox per eseguire il backup del desktop utilizzando la funzione di backup, non c'è modo di sincronizzare il desktop tra due computer.

@"swassner" wrote:Has Dropbox rescinded it's original offer? Dropbox doesn't remove space earned through referrals. Other types of bonus space do expire, depending on the promotion at the time. You can see a list of all the space you've earned along with that which has expired on your Referrals page. Did you actually lose…

@"Edoy" wrote:Would I be able to edit the recorded song using drop box if I save it there? Dropbox isn't an audio editor. You can store the files there, but you would need to find an application to edit them.

@"ivan10grazie" wrote:I don't understand if you are investigating the problem because I haven't received any other email communications about it. The message would have been sent to the email address you have in your Community profile. Be sure to check your Junk/Spam folder.

@"Bohdan Fedys" wrote: If I subscribe to a Plus plan and my shared folder's size reaches over 2Gb can all other Dropbox users without a paid plan use that shared folder? If they only have the base 2GB of space, no. They need to have enough available space in their account to hold the folder. *…

@"realjun97" wrote: I didn't understand what the plan page for the account means. What plan does it show you as having on your Plan page? * https://www.dropbox.com/account/plan

@"Dakota_F" wrote:The owner has invited me but when I go to access the files from my account it says I need to upgrade my account. There must be a way to access the files without upgrading my personal account. You've been invited to join a shared folder. If you need edit access to the files then you need to have enough…

@"dtelesky" wrote:thank you for your quick reply! The computer does actually have a 12th generation Intel Core processor.... Then you should be able to install the regular application. Make sure you're downloading it from Dropbox, and not through the Microsoft Store, which only offers the Lite version. *…

@"dtelesky" wrote: I have a new HP running Windows 11 and an existing Dropbox account that I need to download on this laptop for work. Dropbox Lite will not work for what I need, but I can't seem to download regular Dropbox. Your HP likely has an ARM processor; not an Intel or ADM x86 processor. Support for ARM is still in…

@"Ken Long" wrote:According to the Dropbox screen I have used 1.81Gb, but my files only total about 20mb. What's the breakdown of your usage on your Account page? Regular files, Shared files, Backups, etc.?

@CMcQ wrote: No direct contact information anywhere on this site ... The support options you see on the Support page will vary based on the plan you have. Take a look at your Plan page. If it says Basic, then the account you're signed in to is not currently on a paid subscription, which would explain why you don't see…

@"T O Kelly" wrote:can anybody advise what the benefits of the update are and why this had to happen. * https://help.dropbox.com/plans/upcoming-business-team-changes Major issue since last weekend dropbox update. And what issues, specifically, are you having?

@"T O Kelly" wrote:Major issue since last weekend dropbox update. What specific update are you referring to, and what issues are you having?

@"Ani Avanesyan" wrote:Hello, how can I recover deleted files if I deleted them even from the deleted files folder? You can't. Once a file has been permanently deleted, there's no way to recover it.

@"janice259" wrote:Thank you Rich. Another question - What is the difference in choosing "Copy Link" versus "Share"? The Share button gets you to all of the sharing options where you can choose to create a link for viewing, editing, or sharing a folder. An edit link or sharing a folder are explicit methods of sharing (sent…

@"lynpym" wrote:When I entered my other email address to see if that would be accepted, I got a message that that address was already taken. That means there's already a Dropbox account that uses that email address. Use that email address to sign in, instead of creating an account. Reset the password if needed.

@"rickmarengo" wrote:Seems to me that maybe DropBox messes with that local link. What is the solution ? Dropbox doesn't (and can't) alter your files. If a file does have linked images within it, then those linked images wouldn't be available when opening the file on the Dropbox website and would display as broken images.…

@"JST-" wrote:Is there somewhere you can guide me to that explains the transfer better, so I understand the difference and why one might choose transfer? * https://www.dropbox.com/transfer/about * https://help.dropbox.com/share/dropbox-transfer

@"janice259" wrote:Lately, I notice that sometimes the recipient might forward my email with the link their assistant to download for them. When that assistant tries to access the file, I get an email from Dropbox saying that person wants to join my shared folder. Did you send a "can view" or "can edit" link? Check the…

@"rickmarengo" wrote:The pictures do not show in the preview in Windows Explorer, the edit window, slide show..... the lost ones show nowhere in fact. How were the images inserted into the presentation; were them embedded or linked? When you insert an image in a PowerPoint slide you have the option to embed it or linking…

@"aceofspades" wrote:I paid for Dropbox via the Google Play. I paid for the annual Plus plan for $119.99, which was deducted from my account in July, yet my account does not show I am Plus. Could you have more than one Dropbox account? That's often the case when someone upgrades, and they've found that they've upgraded the…

@"isolutions4u" wrote:First, I tried to contact tech support for Dropbox and was informed there are no phone numbers. Clearly that is not true so I am hoping someone in the community can help me. That is true, actually. There are no phone numbers for Support. Dropbox Business accounts have access to phone support but it's…

@"Jane222" wrote:I haven't been using my Dropbox for a long time but I have been logged in all the time. How long has it been since you last used the account? Also, you say you've been logged in all the time. How? Did you have the Dropbox application installed and running on your computer? Does your Events page show any…

@"JST-" wrote:We used to create and share a link to a Dropbox folder. Recently that was no longer possible and now when we share, it arrives as a "Dropbox Transfer." Transfer hasn't replaced shared links. It's just another method of sending files to someone. You can still create shared links to your files and folder, just…

@"jbush" wrote:A member our company recently left and after deleting her dropbox in our shared folder, the links she used and created lead to error codes. That's the (current) expected behavior when deleting a member from a team, though that is changing as they roll out the new link structure. Excerpts from the help center…