Rich Super User II

@"Cburghardt-3608" wrote:I only have a few small files. I was told had to upgrade for more storage and now have to pay $119.00 annually. What does it show for your actual usage on your Plan page?

@"NikNolt" wrote:It shows my backups are 3.6GB, but I don't have backups turned on, and therefore can't search and delete. I have never had them turned on. You must have at some point, or you opted to back up an external drive when you plugged it in. Check your Backups page.

@"generationalphotos" wrote:Do you they need to download the photos so that they will always have access or will the link that I share with the client they will always have access to this. The link is only valid as long as you keep the files and don't remove the link. If you remove the link or delete the files, your…

@"TTB19" wrote:I was charged a fee to my credit card, yet when I look for the receipt, it states "No payment or billing activity". Please advise. What plan does it say you're on when you check your Plan page? If it says Basic, you're signed in to a free account. Use the credit card charge lookup tool to identify the…

@"MT_DTW" wrote:I think the bottom line is they are not able to access my folder unless they sign up and pay for dropbox. If you invited them to edit a shared folder, they need to have an account, and that account needs to have enough available space in it to hold the shared folder and anything added to it. So assuming…

@"dneuman126" wrote:My Bad: So I have the Dropbox icon in two locations on my taskbar. If I ignore the main icon and move all the way to my right on the taskbar, there is another B&W icon for Dropbox that allows me to sync and set preferences. The first icon to the left is just to launch the application if it's not already…

@"cat007_" wrote:I'm not finding How I can deactivate the automatic saving of my smartphone (Android) screen captures into my dropbox app. You have the Camera Uploads feature enabled. * https://help.dropbox.com/create-upload/camera-uploads-overview

@"Stijn B." wrote:Dropbox have removed the watermark functionality from the Plus plan and moved it to the new "Essentials" plan. The watermark feature was never part of the Plus plan. It was part of the Professional and Business plans, and it's now included in the new Essentials plan.

@"dneuman126" wrote:I tried everything: Reinstalled Dropbox app, scaled to 100%, opened with Ctrl-click. Nothing. Dropbox works, but there is no way to access preferences to change my synch options or to change the drive. Tried the legacy menu? CTRL-left-click the Dropbox icon in your system tray.

@"br7714" wrote:I only want to share a certain folder (who can edit the folder) with a designer that only works on that company. Right now all my designer have access to all the folders in our Dropbox. You can use groups to control access to folders in a Business team account. *…

@"NateDawg325" wrote:I have had several PCs that would easily run Windows 10, but said they did not support Windows 11. Windows 11 requires Trusted Platform Module 2.0 support. Check to see if your PCs have a Trusted Platform Module and if they do, make sure they're enabled in BIOS. My computer was reporting that it wasn't…

@"JamesK1981" wrote:Considering that this shared folder is their only use of dropbox and only contains 2mb of data it is hard to see how the 2gb limit has been exceeded Either the folder is more than 2GB or they have other data in their account taking up space. They can check their actual usage on their Plan page, where is…

@"JamesK1981" wrote:My understanding is that even if the other user was using dropbox as the shared folder sits on my dropbox account it counts towards my limit and not the other persons. That's not correct. As they receive a copy of the folder in their account, it takes up space in their account. They need to have enough…

@"andycool4cats" wrote:Why does it not work through the Dropbox link when taken to 'Index.html', since I am doing nothing differently to how I used to achieve this previously? Dropbox isn't a web host. It stopped rendering HTML files years ago; 2017 I think. * https://help.dropbox.com/share/force-download

@"LisaApeDefense" wrote: ... I cannot seem to be able to save to my other Dropbox account that I use for business. How do I do this? If it's a Dropbox Business team account, you can link your personal and Business accounts so they're both accessible on your computer. *…

@"adslimq2" wrote:I have tried the Powershell commands seen at https://help.dropbox.com/sync/ignored-files ... That changed nothing. The help article you link describes the only method of ignoring a file or folder, which appears to be working fine (I just tested it). After you used it to ignore the file, did you restart…

@"Dinmx" wrote:how can I copy links to all files in a folder? There is no such feature. Links can only be created one at a time. However, if you have any programming knowledge you could use the API to create links programmatically.

@"MDS21" wrote:I have restarted the phone numerous times. Did you restart the phone in between removing the app and reinstalling it? Remove the app, restart the device, install the app and sign back in.

The status page is currently reporting degraded performance, so it could be related to that. I'd wait until the status page reports all clear and then try again.

@"Justin Avery Music" @"Jonathan Wade" @"Mark" And shortly after we replied the status page was updated with an issue. * https://status.dropbox.com/

@"Danette5" wrote:There are too many files in one request. Please retry with fewer files. What has changed? How do I go about deleting my folders? Nothing has changed. The folder likely has a very large number of files in it, which the website would have a problem processing all at once. Instead, open the folder, select a…

@"VictoriaAlger" wrote:I have been trying to remove a device no longer in use so that I may add my new device. I can’t find a side tab labeled “Admin Console” and this is my own Dropbox app. The Admin Console is a function of Business team accounts. What you're looking for instead is your Security page.…

@"Justin Avery Music" wrote:I'm trying to access while I'm on the GO today, but nothing is loading / nothing is working on multiple devices, trying to open different files..... There are no known issues at the moment, and the status page is clear. Are you getting any errors?

@"Kandg" wrote:Is there anyway to hide everything that moves all my docs and folder choices down so far? There are no options in Dropbox to control that. If you have an ad blocker in your browser it might have an element hider that allows you to hide portions of a page, but doing so may limit the functionality you have on…

@"Jimi14" wrote: My email associated with my drop boxes have all been deleted and can’t get my 6 digit code to access It's unlikely that you'll be able to gain access to the account without access to your email address. Your best option would be to contact your email provider to see if they can reactivate your email…

@"MizzMarshall" wrote:I was out on leave for three months, and it seems the format has changed, and the way I used to add flies to different folders is no longer as easy as it use to be. Is there a way to go back to the classic format? It sounds like you're referring to the file system update for Team accounts. This change…

@"Hipnie" wrote:Is there no way to synch the folder I'm making? No, there isn't.

@"Michael1996" wrote: Is there a way to recover permanently deleted files? No. Permanently deleted files are deleted... permanently.

@"RolliezSez" wrote:Can you please explain to me why my new free account that has 2 GB of storage space is telling me that I have exceeded capacity by 9.7 GB when I have NOT POSTED ANYTHING. You likely enabled the backup feature. Check your Backups page.

@"Hipnie" wrote:Does anyone know what I can do to synch the folders to my Dropbox-account as well? The Camera Uploads feature will not sync the folders; only the photos and videos within them. If you want to upload files into folders, you'll need to do it manually by using the Dropbox app to first create a folder and then…