Rich Super User II

@"Black Pantry " wrote:I have had my account deleted and need my files back Typically, once an account has been deleted it's not possible to recover the account or the files that were in it. The exception to this is if you were a member of a Business team account, in which case the team admin can restore your account if it…

@"JuliePierce" wrote:Is there a way to show the folder sizes? Click the ellipsis (three dots) next to a folder and select Calculate size. * https://help.dropbox.com/accounts-billing/space-storage/file-size

@"J3wil" wrote: I am using over 1TB for storage. Will I lose & have to reupload everything? No. Syncing will stop until you resubscribe (because you'll be over quota), but your files will not be deleted and you won't have to reupload anything.

@"basheer" wrote: can we recover a deleted personal account from dropbox If you deleted the account or it if was deleted due to inactivity, no, it cannot be recovered. If the account was part of a Business team and deleted within the last 7 days, the team admin might be able to restore it.

@"J3wil" wrote: I can’t find any info on if it’s possible to cancel my mobile subscription (Apple) & switch to a website subscription without deleting my Dropbox Plus account. You need to cancel your current subscription through Apple and allow your account to downgrade. Once it's downgraded, you can resubscribe through…

@"rmac1949" wrote:Now every time I try to set up Dropbox it's giving the same message "Can't back up to both OneDrive and Dropbox". One Drive is not even installed anymore. Desktop and Documents is the only folders that I'm trying sync. PLEASE HELP! Like Dropbox, the way way OneDrive "backs up" your Desktop and Documents…

@"Neil_Stanley" wrote:Tried that (144.4.4491) - on reboot still no tray icon but DbxSvc exists in Task Manager. Go into Windows Settings/Apps/Startup and make sure Windows hasn't disabled the startup of Dropbox.

@"jrpentland78" wrote:Don't offer PC back-up services if you're not going to back-up the whole PC.... They don't offer PC backup services and they don't advertise that they do. What they offer is the backup of select system folders and external drives. That doesn't mean you can't use Dropbox to backup your failing drive.…

@"MalcDig" wrote:I have shared an hour long video with my family two see full length the other four only see first 15 minutes any suggestions please Videos previewed on the Dropbox website have a time limit based on your account level. If the owner of the file has a Basic account, the first 15 minutes of the file can be…

@"BeckyO" wrote:This Index shows only and on ALL .pdf's in the first two Dropbox folders, above the .dropbox.cache (you can see to the left) This isn't a Dropbox issue. Remove the pound sign # from your folder name *…

@"marknorgate" wrote:Bottom line: is it possible to configure this name on macOS and, if so, how? No. Originally, the folder included the name of the computer being backed up. Now, the folder will simply be called PC or Mac, with a number being added for each new device of that type that is being backed up.

@"silverpan" wrote:Is there any feature in the pipeline which will allow a dropbox transfer link to be automatically created when a new file or subfolder is added to a folder in dropbox? Dropbox rarely discuss their roadmap until a feature is ready for release. At the moment, there's no way to automate the Transfer…

@segoi3d wrote: All they have to do is click the little 'info' (...) buttons next to the file and it shows the whole hierarchy of folders in my dropbox. No, it doesn't. YOU see that when you're testing a link because you're signed in to Dropbox and Dropbox knows it's you, so you see your entire account. Anyone else…

@"Noelle7" wrote:We supposedly have unlimited space, but I kept getting "disk too full" messages. I found out that dropbox was saving everything locally ... "Disk too full" is referring to your local hard drive, and not the amount of storage you have in your Dropbox account. If you're putting files in your local Dropbox…

@"Co04" wrote: How to transfer pictures from Dropbox to Shutterfly Dropbox has no method of transferring files to another service like that. You'll need to either download the photos from Dropbox and then upload them using whatever method Shutterfly provides, or try a Google search to see if there's a third-party transfer…

@"MAZ86" wrote:My business partner is able to view and manipulate data within a MS Access Database and I am not able to. Access database files cannot be opened or edited via the Dropbox website. It's not one of the supported file types that can be previewed. Your partner must be opening the file in Access on his computer,…

@"Berryth" wrote:What does the yellow square mean? That's not a Dropbox icon. I believe it's from OneDrive.

@"Matthew1922" wrote:It kills me that I can not find a way to talk with customer support. Can anyone help? My account is all jacked up and I would love to talk to a human. Phone support is only available for Business accounts, and it's initiated via the Admin console by way of a callback. There is no phone number to call.…

@"nashiareeba" wrote:I downloaded Dropbox and registered but didn't get the 100gb. It's still at the basic 2gb plan. Did you download Dropbox on your own, or did you do it through the app that was preinstalled on the computer? You have to use the app that comes preinstalled in order to be eligible for the bonus space.

@"littlehero" wrote:Whenever I click into the drobox on my windows, it directs me to the files instead, and it doesn't have the dropbox app in the menu below. I re-installed it and downloaded it again, but it still doesn't have the app. That portion of the Dropbox app no longer exists. You can manage your files in Explorer…

@"uno_dos_andres" wrote:... while I have 1000mbps up and down, my upload on dropbox is about 12mbps. Make sure you have your bandwidth settings in Preferences set to Don't Limit. Aside from that, there's not much you can do to improve your transfer speed. When comparing speeds, remember that while most ISPs advertise their…

@"Scorps" wrote: Megan, could you, please, verify if you are a human or a bot? There are no bots on the forums. The only bot is the automated chat bot on the Support page.

@"devynosborne" wrote:But this page confuses me about whether a Plus account can be linked with a Professional account, or if it has to be a Business Standard. While Professional is considered a business account, it's an individual account, just like the Basic and Plus accounts. Account linking can only be done with a team…

@"mailmail2" wrote:Serious Bug Issue Feb 2022 with dropbox windows client creates .dropbox.device in all USB devices ... This is not a bug and is the intended behavior. Dropbox uses this file to remember your backup/import preferences for that device.

@"JRHope" wrote:Can I get help transferring the credit to the account that I still utilize? You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private…

@"Grafiti4u" wrote:... that is why it is so weird they all show 'From: Lisa". Did you save a contact in your address book that could be causing this, and your mail client is simply finding a match for the sender's email (Dropbox) and displaying the name associated with it?

@"Grafiti4u" wrote:... i was thinking somehow I have her name in my account somewhere? Not likely, but you can see (and update) the name on your account on your Account page. The name shown there is what others will see when you send files through Dropbox.

@"Grafiti4u" wrote:When I get an email when someone shares a file with me in dropbox, it says "From: Lisa via Dropbox". My name is Kristi, not sure why it says 'Lisa' Are these on emails you're receiving, or emails you're sending to other people? If you're receiving them and they say From: Lisa via Dropbox then that would…

@"clientreleases" wrote: The desktop client is regularly updated with many improvements and fixes. Yes, but WHAT improvements and fixes? This is getting quite tiring! @"Mark" 

@"AlexLefty" wrote:Using the DBX Platform, is it possible to allow non-Dropbox users (users who don't have a Dropbox account) to upload large files (>=20GB) directly to my account. * https://help.dropbox.com/files-folders/share/create-file-request *…