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I need to cancel my subscription and also get a refund. How?

I need to cancel my subscription and also get a refund. How?

lkhmeltonp
New member | Level 2

I sent an email to cancel my subscription before my payment was taken from my account but it was not cancelled and the payment came out of my account. I need to cancel my account and get refunded. How do I get to the right person to do that? I have tried every link on the site and I can find nowhere I can even talk or email anyone who can do this. Please tell me who to contact or pass my message to who needs to do this.

1 Reply 1

Mark
Super User II

Unfortunately Dropbox doesnt accept email cancellations as they do not have an email inbox - there isnt even an email address you can use. 

 

You need to contact support via www.dropbox.com/support and ask for help. 

 

Help info is available here: https://help.dropbox.com/plans/refund


 


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