I got charged for a plan I didn't order and I need a refund.

[pepepepe]

We have had a working account with Dropbox for years. In January we were charged 119€ for a Dropbox account that did not correspond to our corporate account.

We asked Dropbox for an explanation and they told us that the invoice corresponded to a user who had deleted his account. Frankly, we don't care, it is not our account and we claim our money back.

Dropbox tells us to complain to the bank. The bank and our lawyer say it is a Dropbox problem, a non-contracted service that is not in our name and we have been charged for it.

We have discussed this with DB customer service who insist that three months have passed and that we cannot get our money back.

Gentlemen of Dropbox:
- It's not our account.
- It does not correspond to the service we have been paying you for years.
- It is your mistake
- You have deleted the user to whom the invoice corresponds.
- We are paying for a service that we have not contracted, nor have we enjoyed, carried out by an anonymous user who has deleted his account.

Can we have our money back, please?

[Megan]

Hey @pepepepe, I hope you're doing well! 

You mentioned that you've already tried contacting our Support team. Would you be able to send me your ticket number reference, in order to locate it on our system, please? 

Thank you!

[pepepepe]

Of course  #23628286

I hope you can realise that we don't own the BD account related to the service BUT it has been charged to our bank account.

It's only  119€ , but it's our money and we want it back.

The bank says they cannot refund it as you have already taken the money.

Best

[pepepepe]

hello!

Any news about the refund?

Best