Camera Uploads not uploading all photos on iOS

[FP15]

I have recently noticed that not all photos from my Camera Roll have been uploaded during the "Camera Uploads" process. it seems that photos that I add to my camera roll from a message someone has sent me do not seem to be uploaded. I am now worried that I may have lots of photos that haven't gone up to Dropbox but I don't know which ones !! Does anyone know why not all photos are going up ??????????

I have an Iphone 11 Pro Max with IOS 16.1.1

[Megan]

Hey there, @FP15, welcome to our Community! 

You mentioned that the files that aren't uploaded, are files that people send you using a message. Can you tell me more about this?

How do you receive these messages, and do you save the content to your camera roll? Can you also let me know the version of the Dropbox app that you have installed on the device?

Let me know more! 

[FP15]

Hi Megan. I receive the messages via iMessage on my iPhone and I save them to my camera roll. I have Dropbox App version 252.2.4 installed on my iPhone.

Let me know if you need any other information. Thanks.

[Megan]

Hi @FP15, thank you for clarifying! 

It seems you're using an older version of Dropbox on your iPhone. The latest would be 328.2.2. As a first step, is it possible that you update the app, and let me know if you notice any difference? 

[FP15]

Thanks Megan, I’ll do that and let you know how I go 👍🏼

[wallerlaurenp]

I can't believe I'm making another post about an outrageous dropbox problem, but here we go...

I have dropbox set up to automatically upload all of my photos from my iPhone 12, but alas, dropbox seems to choose it's own random selection of photos, rather than uploading all of them. I only noticed the problem after I deleted all of my (thousands of) photos from my phone, so I have no earthly idea what I've lost. 

PS-it did the same thing with my music.

Get your s&%t together dropbox. This is ridiculous. 

[Hannah]

Sorry to see you're having an issue with your Camera Uploads, @wallerlaurenp.

If you haven't already, turn Camera Uploads off, restart the app and turn it back on.

Also, tap on "Account", then on the gear icon and then on "clear cache" to see if that helps as well.

Keep me posted.

[RyanFromDropbox]

Hi, @wallerlaurenp 👋 Thanks for sharing this feedback. I can totally understand your frustration here. I'd love to learn a bit more about the situation, so I can hopefully help you troubleshoot moving forward. 

To start, would you mind checking to see if you have "Optimize iPhone Storage" enabled on your phone? This is an iOS setting that "offloads" some of your photos to iCloud to free up storage on your phone, and it makes those photos quite difficult for Dropbox to access (as they're not actually stored on your device).

You can check this in the following way:

1. Tap Settings > [your name] > iCloud > Photos.
2. Check to see if "Sync this phone" has is toggled on (it'll be green).
3. If so, check to see if "Optimize iPhone Storage" has a check mark next to it. 

When you get a chance, let me know -- and we can go from there!