Can't update to File Provider on Mac OS: some file types not supported.

[Yendi]

I'm seeing in the Preferences -> Sync that I cannot use Dropbox for macOS on FIle Provider on one of my computers.  I'm trying to figure out why it works on some computers and not others.

The message says: 

Following the "Learn more" link leads me to an article that points out that Photos libraries, Final Cut projects and Logic Pro projects can't be synced with File Provider.

But, I don't think I have any of those.  The closest I come is a directory named "Photos" but it is not a Photos Library.  

Also, that directory appears on other computers with very similar specs (OS, architecture) to the machine in question.  But, those computers use File Provider just fine.

Any hints?  How can I determine which files it is complaining about?

[Jay]

Hi @Yendi, thanks for bringing this to our attention.

What is the exact version of Mac OS and the Dropbox desktop application on your device?

This will help me to assist further!

[Yendi]

Thanks, @Jay!

I’m using Dropbox v197.4.7571 and macOS Sonoma 14.4.1

[Hannah]

Hey @Yendi, sorry to jump in here.

What is the location of your Dropbox folder at the moment?

[Yendi]

No need to apologize, @Hannah !  Anyone who can provide some insight is very welcome.

My Dropbox folder resides within my home folder.  So, ~/Dropbox.

Cheers,
Bill Nace

[Hannah]

Thanks Bill!

If the Dropbox folder on this computer is in the default location, can we send you an email, so we can take a closer look?

[Yendi]

@Hannah,

Absolutely!  I presume you have my email address on file.

[Megan]

Hi @Yendi, I just sent you an email, I'll be happy to see you there!

[Max J.5]

Hi,

I've got the exact same issue: I cannot upgrade to File Provider.

I use Dropbox V197.4.7629 in ~/Dropbox on macOS Sonoma 14.4.1. I don't have Final Cut or Logic Pro projects and the Photos app does not save into the Dropbox folder.

Can you please give assistance to solve the problem.

[Nancy]

Sorry to hear this, @Max J.5. Can you also share with me the current syncing status of your Dropbox app?