Mark Super User II

Phone support is only for paying business customers (note - not on a trial) and there is no email support. All support is via www.dropbox.com/support or here. 

@"Greenlaw" wrote:No fix yet. All my shared images are still broken today. It seems to be an intentional change on shared links - based upon the fact that the links themselves work when not on a web page. I would not expect Dropbox to change this - they didnt last time. You would be better off looking at moving to, and…

There seems to have been a change to how links are created/shown over the past few days, yes. 

Its very unlikley, however, you need to ask Support: https://help.dropbox.com/account-access/lost-email-access You may need to do so while not logged in, even to here, so try using an incognito window

Mine display fine using: Dropbox: 198.4.7615 Apple M1 with 14.4.1 (23E224). When you installed did you grant access to all permissions? 

Dropbox doesnt have such a feature. Sorry

Dropbox isnt a hosting site, it shouldnt be used as one for reasons exactly like this. Due to the number of posts on this today I suspect that there has been a decision to change how links work/render which has caused them to fail. This is not the first time they've done this, and it wont be the last. Similar posts are…

@"aRealHumanBartender" wrote: so irritating and I’m simply going to have to use another host bc this is unacceptable That is exactly the issue - Dropbox isnt, and never ever has been, a web hosting tool. They have (on quite a few occasions now) done things which have stopped things rendering on websites and response has…

Unfortunately not - Dropbox simply doesnt work like this. All files for Dropbox only sync if they are inside of the 'Dropbox' directory

@"kelvinb" wrote:The links are still valid and videos are working in dropbox, just not where embedded. Has something changed or is there a problem with dropbox? I suspect Dropbox is actively blocking it - Dropbox isnt and never was a hosting platform. They have done this previously and so I wouldnt be shocked if they did…

It seems like something has actively changed on Dropbox as videos are not rendering either now (see here). However as Dropbox is NOT a hosting tool this is not unexpected - they have previously done similar to stop people using Dropbox as a web host, so, my guess is that this may be the same again.

As Dropbox isnt a hosting tool, it is possible they are actively blocking the rendering of the sites (they have done this previously). Do the links work if you just use the links and not on a web page?

I've just done a quick search and Brother have released a recent update for some of the printers in April. Have you installed that? https://www.brother.co.uk/support/mfc-l2750dw/downloads They also released new firmware in April.

The issue though is that as the issue is with Brothers software Dropbox cannot solve that. They cannot change the scripts etc. that they use. The can, and do, offer plenty of support if they want it via the API Team - which they'll have access to already. BUT they need to do it. 

@"DBinBigD" Jay is an official Dropbox representative. However, the issue remains that, unfortunately, it is up to Brother (and other suppliers) to update API keys, etc. if they expire or are out of date. It sounds like the software link they are using has expired. An update/upgrade to the software / firmware may work

How long have you given it? What does it say if you mouse over the Dropbox icon?

You can delete previously linked devices at https://www.dropbox.com/account/security

Have you checked it via an incognito window? What about others clearing cache/cookies etc.?

That usually happens if you are using a similar network/device that somebody else has used. Are you on a device which has had Dropbox on before?

Hi @"CGH7" Have you tried clearing cache/cookies and temp internet files?

Does this work? https://help.dropbox.com/view-edit/turn-off-comment-feature

@"timmylee" wrote:The files just need to be located one service where both parties can access them, not devote identical storage space. It's hard for me to comprehend why anyone would need a service that requires double occupancy. So instead of using shared folders which are intended to be used for where editing rights are…

If they files were deleted from another device then that would trigger the 30 day window - it just wouldnt sync to devices until they were connected to the internet. So, in theory, a device may never get that 'delete' command if it never re-connected to Dropbox. Have you tried searching on the local machine to see if…

There is no way to restore back I'm afraid. 

You can possibly see at www.dropbox.com/support @"MarcoPaolo" 

Hi @"jasonhackwith" Not 100% sure what is going on (I dont work for Dropbox so apologies I cant see threads etc.), however, support is a disgrace unfortunaetly. In terms of some of the comments I've seen I do know that if you selective sync a folder which HAS NOT yet uploaded to Dropbox the files are deleted even if not…

@"Kateymw" and @"hilpara" I think this is now fixed... not that Dropbox have communicated anything with me though 😞 

@"CDH10" wrote: Did Dropbox delete them when they created the paid tiers? I am so sad and frustrated. No. They only delete after 12 months of an account not being used - but they do send multiple warnings of this happening.

There is no way to create on via Dropbox I'm afraid.

The only way is training, I'm afraid. The other thing to remember here is that Dropbox automatically saves all changes to the file, so unless you File -> Save as immediately, it will overwrite something. However, what I would say is that the risk of data loss here is massive. Dropbox simply isnt designed, or intended, to…