Nancy Dropbox Community Moderator

Hey @"VH21", welcome to our Community! When joining the Dropbox team, did you create a new account or did you transfer your files to the Business team as shown here? Let me know how it goes!

Hi all, sorry to jump in. @"alberttjohn8" , do you have a ticket number perhaps from your communication with our support? I would like to have a look into it as well, if that is OK with you. @"Muthuindia" , if you still have the same issue, I could send you a message over to the email address that is linked to your…

I have already sent you a message to your email address. You can check my email as soon as you’re available. Cheers!

Hi @"alexj2", I am sorry to hear that you are facing the same issue. In general, we don’t have as much visibility as our support team has over your account. If you want us to take a closer look into this for you, I can definitely send you a message to the email address that is tied to your Community profile and we will…

I am glad to hear that Tony! For anything else you might need, we're here to help. Cheers! 

Hi @"Tony84", welcome to our Community! Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes? Also, can you please clarify if you have two Dropbox accounts linked to two different emails? If you have the transaction ID that is linked to your charges, you can…

Hi @"Skipper26", thanks for posting to our Community! Is this the first time that you are missing location data when uploading files automatically from your Android? Also, what is the app version of Dropbox on your phone and the version of the OS you’re using? If you manually upload the files to the app from your Android,…