Nancy Dropbox Community Moderator

Hi again, @"charrua4"! If you want, we can open a ticket for you and have our support team look into this further, just in case there’s a workaround. Let me know if you’d like that.

Thanks for bringing this to our attention, @"andherand". From what I understand, it’s the Dropbox cache that keeps taking up space from your device, even after the upload is complete, correct? In this case, here’s what I’d like you to try as a test; clear the app’s cache via the app settings (just make sure there are no…

Hi from me as well, @"Chrisg53"! Like @"Hannah" mentioned, it sounds like you have two Dropbox accounts indeed, and one of them is on a yearly plan, while the other is on a monthly subscription. As a result, if you cancel the Apple subscription, the other account shouldn’t be affected by this. Can you please follow these…

Perfect, @"JUEFS". I just opened a ticket for you. When possible, please reply back to it/let me know in case you can’t see it in your Dropbox email address.

I’m really happy to hear you were able to sort this out, @"Cajun12345", and thanks for sharing these details with us! If you need something else, you can always give me a nudge.

Hi @"Kendal B."! I hope you’re doing well. Just to clarify, do you have the Dropbox mobile app currently installed on your iPhone? If yes, you can enable camera uploads there and select to upload only photos that are stored on your phone from this point on (so that you don’t upload any old files). After the files get…

Hi from me too, @"kurtbaud". Is it possible to send us one more screenshot of the message that you mention (the one stating that this folder can only be shared as a link)?

Hi @"theMotoMan"! Sorry for jumping in. Is there any chance that your Dropbox app is syncing more than 300k files, in general? Please also check this Help Center article, and let me know if anything mentioned there could be true.

In this case, we can open a ticket for you and look into your Dropbox account for any other possible options. If you’re OK with that, please let us know and we’ll get things started.

Thanks for confirming, @"TokWae". I’ve just logged a ticket for you. Please reply back to me, when you have some free time, and we’ll take it from there.

Thanks for updating me, @"EMS3"! I’ve already replied back to your ticket, so please check it, when possible.

Hi from me as well, @"viclea"! If you disable computer backup via your Dropbox app preferences, then Dropbox won’t be backing up your Documents folder, nor any files within it. As a result, these folders should no longer take up space from your Dropbox account.

Hi @"Frank99", and welcome back to our forum. From what I understand, you had previously unsynced some files/folders from your Dropbox app, and after re-syncing them, they can no longer be accessed, correct? Do you mind sharing with me the app version and syncing status of your Dropbox app? Also, if you can provide a…

Hi again, @"dr_chicken"! I’ve just logged a ticket for you, so please reply back to it, when possible.

I’m sorry to hear about this. If you want, feel free to send me the ticket number from your convo with our support and I’ll also have a look.

Hi again, @"Kunal"! Have you also checked your email’s spam folder? If you have, please also add no-reply@dropbox.com to your email contacts. Keep me posted for any updates.

Hey @"radenkovic"! Is there any chance that you had previously stored your Dropbox password somewhere that was accessible by another user/person? If you don’t see any trace of another device/browser on your Security tab though, it means that no one else managed to log in to your Dropbox account. Also, good thinking on…

Hello from me as well, @"bagofchips". I’ve located your ticket in our system, and I can see that it’s been closed in the meantime due to inactivity. If you’re still having trouble with this, please feel free to reply back to the same ticket and the system should open a new one. This way, our team can continue assisting you.

Thanks for giving that a try! Do you happen to have the Dropbox desktop app installed on your computer? If yes, can you please check if the video files have the same issue there and also, make a copy outside of the local Dropbox folder? Is the audio of the downloaded copy also distorted? I’d like to check if this affects…

Hey @"TokWae"! Since you’re unable to submit a request via our support page, do you mind if we open a ticket for you instead, so that we can check this internally?

Hey @"married2butthead"; sorry for jumping in. Unfortunately, we can’t click on any links due to security reasons. If you could attach it though in this thread by clicking on the small camera icon above your message box, that’d be great. @"Riverside Range", did you have backup enabled on your account at any point? Also, if…

Hi @"Dontee332", sorry to hear you’re having the same issue. Are you able to sign in normally on the Dropbox website? Besides that, can you please click on the “Having trouble signing in” option on the login page of your mobile app and then, hit the “Email me a sign-in link” button from the menu? Are you able to log in…

Hey @"cheeil"! I hope you’re well. If you receive this error when trying to switch email addresses, it means that this email address is already linked to an existing Dropbox account. Can you please try to sign in to Dropbox with that email address instead and let me know if you can see an account? If you don’t remember…

Thanks for clarifying, @"Jubilbae"! Are you receiving any type of errors when trying to manually upload your files to Dropbox? Have you tried connecting to a different WiFi network/via cellular data? Do you experience the same behavior if you do this?

Hi @"FreddoArgento"! At the moment, there’s no button on the Dropbox website to redirect you to the Events page. However, you can definitely bookmark the page on your browser for future use.

Hi @"meddycb"! Welcome aboard the Community. At the moment, there’s not a specific Dropbox feature, in order to transfer these files directly to Google Drive. Since you mention that the format’s affected while downloading them, what I’d recommend is to use a third-party app, in order to move them directly to your Google…

Hello from me as well, @"Superoo"! No, I’m afraid that this isn’t possible at the moment. The mobile app is designed so that it shows exactly the same files/folders as the ones you see on your web account.

Hi @"OfficeInCT", thanks for posting this here. Are you only having speed issues while using Dropbox Transfer or with other functions, as well? For example, if you try to upload something via the desktop app, is syncing there slow, too? Have you tried using another WiFi network and the issue persists?

Hi everyone, I hope you’re all doing well. Anyone that has the same issue, besides Richie, can you please clarify what’s the app version of your Dropbox app? Also, are you only having the issue with .txt files or with all files that are online-only?

Alright; in this case, I’d like to ask you to try something else. Do you happen to have any other mobile devices that could be added as a backup for 2FA messages? If you do, please add the backup phone number via your Dropbox settings, and let me know if you can receive the code to the backup device instead. This will help…