Nancy Dropbox Community Moderator

Hey @"marthabun", thanks for posting these screenshots! Is there any chance that you have a different Dropbox account that’s linked to another payment method that’s about to expire? Did you recently update the payment method of your Dropbox plan, and you’re still receiving these messages, nonetheless?

I totally understand. However, if you have some time available, I’d still encourage you to try out the steps they’ve provided, as they may resolve the issue. Other than that, I’m here for you, in case you need something else.

Hi @"Orome", I hope you don’t mind if I jump in. I had a look into our system and I can see that you have a ticket with our support team, which has been sent over to our specialists. Since they have more visibility/advanced tools at their disposal, I’d suggest troubleshooting this with them directly, and checking the steps…

Hi @"macorez"! Sorry for jumping in, too. Just to clarify, are you referring to the notification that you receive on your desktop app, right before you delete files from your Dropbox account? Did you click on the option to not show it again when you remove files from your account? Let me know, and we’ll take it from there.

Hi @"stefansant", I’m sorry to hear you’re still having this issue. I was able to locate your ticket number in the system, and I can see it’s been closed in the meantime. If you’re still unable to receive the 2FA code to your mobile device, I’d recommend logging a new ticket, so that our team is aware of this. If you check…

Hi @"bennygabel"! If you used selective sync to remove your folder from the desktop app while it was already syncing, it’s most likely that you’ll need to wait for the app to complete the syncing process altogether, before the folder is removed/selectively synced. As mentioned above, you can always pause the app’s syncing,…

Hi @"Yasseralmohandes", I hope it’s OK to chime in. Dropbox Rewind is currently available for paid subscriptions, I'm afraid. Did you check the Events page link Megan sent above perhaps? Are you seeing any deletion events there containing your missing files? That’ll help us assist further.

Hi @"jkoffman", and thanks for posting on our forum! Before looking into this further, can you please confirm for me what’s the exact OS version of your new device? Also, if I get this right, you’d like to have the backup of your old computer on the new one, but without having Dropbox sync everything from the start. ls…

Hey @"Braxman", hope it’s OK to jump in. Only you’d be able to delete your Dropbox account in this case, by logging in to it. However, what I can suggest as an alternative is to open a ticket with our support team, since they may be able to help in some cases. In order to do this, please open a browser that’s NOT signed in…

Hi from me too, @"jb43"! As mentioned above, there isn’t currently a built-in function to edit .txt files via your web browser. We’ve passed your feedback along to our team, but we can’t share something more for the time being. As per the “Open in” menu, can you please try to clear your browser’s cache, check if there are…

Hi @"florianleuschner" and @"MikeJE", I hope you’re both doing well and apologies for any delays. Is it OK if I open two tickets for each one of you to investigate this further? Let me know.

Hi @"FrankEven", thanks for posting this on our forum! Since this seems to be working on a different browser, I can suggest a few things to try on Firefox, in order to fix this (in case you haven’t tried them already): * clear your browser’s cache * check if there are any pending updates on your browser/make sure it’s on…

Hi @"Cowbell"! I hope you’re doing well. Before disabling computer backup, please make sure that your desktop app is up to date, and that it’s not still syncing your files. After that, you can follow these steps, in order to turn off backup on your device and return your folders to their original locations. I hope this…

Hey @"seanature"! Is it OK if I open a ticket for you, too?

Hey @"Eman maksoud"! Sorry to hear you’re having the same issue. I was able to locate your ticket in our system, and I’ve left an internal note to our team. They should get back to you as soon as possible and check this further. If you need something else, feel free to ping me.

Hi @"Eventyrridderne"! What do you see exactly when trying to update your Dropbox email address?

Hi @"dragononamac", and thanks for posting your question here. I’m afraid that it’s not possible to remove this notification completely. In general, installing the new Dropbox update for MacOS is mandatory, as it was developed to adhere to the requirements that were set out by Apple. I’ve sent your feedback though to our…

Hi @"Semyon_SPB" and @"fo2_lejardinhotels", I hope you’re both doing well. @"Semyon_SPB", can you please have a look at your Backups page, and let me know if you see any files being backed up there? @"fo2_lejardinhotels", can you send me a screenshot of what you see on your Plan page instead?

Thanks for the ticket number! I believe that what our agent meant was that the Dropbox Passwords app for desktop has been deprecated, which is true indeed (you can still access Dropbox Passwords via the web browser extension). You can also check more details about this here. Regarding your ticket, I’ve left an internal…

That’s great to hear, @"Mur Ami"!

Hi @"scouser"! Hope it’s OK to jump in. Can you send me a couple of screenshots of what you see on your end? That’ll help me assist further. More specifically, I’d like you to upload a screenshot of what you see here, as well as one more showing the options that you see when trying to add files to your Vault. Thanks.

@"Firsto", I just logged a ticket for you in our system and sent it over to your Community profile's email address. When possible, please reply back to me and we’ll check this further.

Hey @"dewie", I’m sorry to hear about your experience. Do you mind sharing any ticket numbers you may have from your convo with our support, so that I can also have a look? Besides that, can you send me more details on the issue you mention with your lost login credentials? Did something happen, like an update etc, right…

I’m glad to hear the issue’s resolved now, @"Dance City"! If you need something else along the way, we’re here for you.

Hey @"asm1974"! Thanks for giving that a try. Before installing the beta app version, did you enable early releases for your Dropbox account via your web preferences here? Please scroll down that page a bit, toggle the setting On, and try to install the beta app version again. Let me know how this goes.

Hi @"Tfrancis1", hope it’s OK to reply here. Also, thanks for the screenshots! What you mention is quite bizarre, indeed. Can you please send me the exact OS version of your computer, as well as the app version of your Dropbox app? You should be able to see this by hovering over the small Dropbox icon in your menu bar.

Hi from me as well, @"Luc-FJ"! I hope you don’t mind me jumping in. Just to clarify, have your syncing icons disappeared again from your files/folders within your Finder? Do you see syncing icons on some files, while there are no syncing icons on others instead?

Hi @"tintiniitk", I’m sorry to hear you’re having this issue. Have you perhaps already opened a ticket with our support team about this? If not, please go here (while not logged in to any Dropbox account) and try to submit a support ticket. Feel free to send me your ticket number afterwards, and I’ll assign your case to an…

Hi @"nikkilewis", sorry for jumping in. I just logged a ticket for you in our system. Please reply back to me, when you’ve got some free time. Thanks!

Hi @"LoanTran"! If you’ve already submitted a support ticket about this to our team, can you please share your ticket number with me, so that I can locate it in our system and have a look, as well? Thanks.