Nancy Dropbox Community Moderator

Welcome aboard the Community, @"Hannelorium"! Do you happen to have any devices that are still linked to that Dropbox account? If you do, please check their Notifications section; the one-time code should be there, and you can use it to log in to your account again, and update your email address. If that’s not possible,…

Hi @"Judson Pires", welcome to the forum. Are you using the Email to Dropbox feature perhaps? If yes, then please follow these steps to disable it. Otherwise, I’d like you to send me more details on what’s happening exactly. If your entire emails (and not just email attachments) are being saved to Dropbox, is there any…

Hi @"Elisabet Serna" ! Did you check Mark’s reply perhaps? Would that work for what you’d like to achieve, or would you still prefer to have this feature for shared folders instead of shared links?

Hi again, Nolan, and apologies for any misunderstandings on my part. Do you mind sharing the current filepath of your Desktop folder with us, whose subfolder you tried to back up to Dropbox? I’d like to make sure it’s currently saved in its default location on your computer.

Thanks for this info, @"axe"! Our team is currently looking into this, and they’ll update you as soon as possible in this thread.

Sorry to hear the same thing happens to you, @"PeeGeeTips". Have you tried reinstalling the Dropbox app? If you have, and you still see the same login prompt, please attach a screenshot of it here (while hiding your personal info).

Hi @"RobWilkins", hope it’s OK to jump in here. If you try @"tobiasknecht"’s suggestion, and you still have trouble with this, I’d suggest reaching out to your Sales representative directly, so that they can check your Dropbox account, and help you update your Dropbox app.

Hey @"robertpri"! Welcome aboard the Community. That really depends on the way you share your files with him. If you share a folder with him, and he’s on a free Basic plan and your files are more than 2GB in size, he’ll need more space to add them to his Dropbox account. What you can do instead is share a link with him,…

Welcome to the forum, @"Ktgle"! Just to clarify, you signed in to your old Dropbox account, and you didn’t create a new one with your old Dropbox credentials (email address + password), right? If that’s the case and your files had been deleted all this time ago, I’m afraid you can’t restore them, since there’s a specific…

Hi from me as well, @"silverlaker39"! When setting up the Dropbox app again, are you getting a prompt to log in with the email address of your choice, and your Dropbox password? If not, can you send a screenshot of what you see exactly on your end? Just make sure any personal info is masked.

Hey @"Arkadiy K.", are you receiving this particular error when trying to add new files to your Dropbox app, or is it always showing there, when opening your Photos tab? Have you cleared your Dropbox app’s cache, and reinstalled the app, and it still shows?

Happy to hear that, @"CES2"! Let me know if the issue has been resolved for anyone else, or if there’s still someone who has trouble with this.

Hi again, Suzanne! The first instance you mention is the local folder the Dropbox app has created to sync your files. The second instance is the Dropbox app itself that’s been installed on your computer. Now, it sounds indeed like you’re running out of hard drive space, which is why you received this error about your…

Hey again, Robert! I know it may be hard, but can you check this via a different WiFi connection/cellular data on your mobile device, if that’s possible? Does that seem to work better?

Hey @"ricodude", I’m sorry to hear this. Please feel free to share the OS version of your computer, as well as the version of the default browser you’re using, and we’ll check this further.

You're all set, @"meganelizabeth"! Please check your email address, when you get the chance, and reply back to my message.

Hi again, @"meganelizabeth"! Can we log a ticket for you, so that we can further check this internally?

Thanks for that, Maxime! As the next step, I'd like you to clear your Dropbox app's cache, and also reinstall it on your mobile device. Does that seem to make a difference when viewing your starred items after that?

Hey @"Robert Gray"! Hope you’re doing great. Just to clarify, are you trying to download these files directly via the Dropbox website? If yes, what’s their total size? If you’re using the desktop app instead, are these files set to be online-only? You can send over a screenshot of what you see, as well. Keep me in the loop.

Sorry to hear about your experience, @"deborahoakandlorestudios". As a first step, can you send me a screenshot of what you see here? Also, have you perhaps followed these steps to disable computer backup on your Dropbox app? Let me know.

Hey @"RoWow", thanks for posting here! Are you unable to see the new folder that has been added on your desktop app, or your web account? Besides that, is it possible you’re checking a different folder under the same name on your Dropbox account, which isn’t the one you shared with your collaborator? Let me know, and we’ll…

Hi @"rolejarczyk"! Did you go through this Help Center article for all the possible reasons this can occur? I can log a ticket for you to this email address, so that we can check this further.

Hey @"Taner", sorry to jump in. It sounds like you’ve been billed for a Dropbox Sign plan, and not a Dropbox subscription. To log a ticket with the Dropbox Sign support team, please visit this page.

Hey @"Lise01"! Welcome to the Community. I’d like a few more details, if you don’t mind. First of all, which Dropbox platform are you trying to locate and remove duplicates from? Is the Dropbox website, the desktop, or the mobile app? Also, when you say duplicate photos, are you referring to photos under the same filename,…

Hey Maxime! Can you please tap on the icon again, and send me a screenshot of the filters you’ve selected? I’d like to gather as much info as possible, and see if there’s something else we can try.

Hmm, alright. Can you send me a couple of screenshots then of what appears on your end? I’d like to take a closer look. More specifically, I’d like a screenshot of a file you can see on your web account, and one more showing the exact same filepath, as appears on your desktop app where the file is missing.

Hi from me as well, Suzanne! Since the Dropbox app isn’t among your Applications, I’d like you to click here to download it again on your device. Can you see the small Dropbox icon in your menu bar afterwards? If yes, please right click on one of your folders again, and let me know if the “Make online-only” option shows…

Hi @"Laurence28", sorry to jump in. From what I understand, you’ve created a shared link on Dropbox, you’ve pasted it on WhatsApp, then you edit the document on Dropbox, which causes the shared link to break. Is this right? What type of file is this about? How are you editing it, after creating the shared link? Finally,…

@"Ryan A", is this happening when previewing a specific file, or all files, in general? Have you also tested this on different browsers/via incognito mode?

Hey @"AR_23"! I had a look into our system, and I can see your case is already being handled by our specialists. I’ve left them an internal note on your behalf, and they’ll get back to you as soon as possible.