Megan Dropbox Community Moderator

Does that happen both when you export, and when you send the file @"hw213nw"?

Yes, it sounds good to me @"Ino4".

Hey @"hw213nw"! Would you mind trying one more thing, if you haven't already? My apologies if you have. Can you try exporting the file, and then send it to someone using iMessage? I'd like for us to check if the file quality remains the same when you do that. 

Hey @"alessandrozanini"thanks for posting here! I'd love to hear some additional details in regards to this, and exactly what's happening on your end. What OS do you use on your end, and what exactly is the behavior there? Also, what file size are we talking about? The more info I have, the better. Keep me posted!

Hey @"Ino4", let me also jump in here! You can uninstall the app on your Mac, and then delete the local content. If you do this while the app is uninstalled, your files should be safe. Once that's done, you can re-install the app and allow for all the content to take the time and sync locally to the device. If you need…

Hey @"MsRR", welcome to our Community! You mentioned that locally on your computer you can see the folder, but it's empty. I'm assuming it's the same thing online, right? If not, feel free to clarify. Also, did you all share the same Dropbox Basic account, or you were part of the same shared folder? Have you also checked…

Hey @"NKMGH", thanks for posting here! Have you also tried adding no-reply@dropbox.com to your email contacts and then try to verify your email address again? Let me know how it goes.

Hey @"TheOwnerBuilder"! If you wish, we can switch to email in order for us to try to reset your camera uploads, and see if that resolves the matter. Would you be okay with that?

Hey @"CFGtech"let's jump right into this! The first thing I'd like to know is your device's OS, along with the Dropbox version and syncing status, please. You can find the status of the app by locating your little Dropbox icon on your task bar, next to your WiFi and hover your mouse over it. If you have any screenshots,…

Hey @"memark", would you mind trying out these steps, and let me know if you still face the same issue? Hi @"glancashire", do you have any external drives connected to the computer in question/Dropbox app perhaps? Also, can you check the properties of your Dropbox folder, to identify how many files you have there? Also…

Hey @"MajinBrut", in this case, would be okay for me to reach out via email?

Hey @"Drykon", Is it possible that they are sending you a shared folder or an editing link, instead of a link with "view only" permissions? I'm asking, because we had a similar case in this thread, and that seemed to be the cause.

Hey @"Fred O.", happy to see that your issue is now resolved! Do you need your wife's MacBook connected to your account? If not, then you can try removing it from your account using these steps. Otherwise, you can follow the same steps with the Dell until the ASUS is fully set-up. 

Hi @"hw213nw", let's jump right into this! Does this only happen when with your exported audio files or with other file types too? Would you mind clarifying your device's OS, along with the Dropbox version that you're using on your end? Keep me posted, and we'll take it from there!

Hey @"TheOwnerBuilder" If you try using cellular data, does that make any difference? Also, if you access the app's settings you should have the option to clear its cache. Can you give that a go, and check if your content uploads after that? 

Hey @"VideoRobb", I hope you're doing well! Can you let me know the syncing status and version of your app; along with your exact OS? If I were you, I'd also do a quick re-install just to see if the behavior remained the same. Keep me posted on what you find.

Hi @"SayHy2Shadow", welcome to our Community! Would you like to share some additional details as to why this has happened? Is it possible that it was due to inactivity? When was the last time that you accessed your Dropbox account? Also, was it a Team account or an individual one? Let me know more, and we'll take it from…

Hey @"cubchief3"thanks for posting here! Feel free to have a look at a similar thread that we handled recently. You can see more about this here. I'd also suggest that you take a look at your account's events page, to see if you can find any activity in regards to this file there. Thanks a bunch!

Hey @"raniabys"! Happy Monday. I just created a ticket number on my end for you, I'll see you there!

Hey @"RonNL60"! Happy Monday. I just created a ticket number on my end for you, I'll see you there!

Hey @"iamdissapointed", sorry to hear that your files are missing. Is it possible that you used a different email address than the one you had used for your original, paid account? I'm assuming it was a paid account since you mentioned 5TB, right? If you're not sure, you can use the page that Rich provided in order to look…

Hi @"MultiKoopa", one more thing, please. Would you mind clarifying the version of the Dropbox app that you're using along with your OS? I just want to make sure you're not using a beta version, that could be causing that behavior. 

Hey @"DB11465" let's jump right into this! Your camera uploads can automatically add photos and videos from your camera, phone, or tablet to Dropbox. Your photos and videos are then available and viewable from anywhere in your Dropbox account. You can create a folder within your camera uploads folder, but that can be…

Hey @"raniabys", does this happen when you use a specific link, or with every single one? If it happens with a specific link, do you think you could delete it and re-create it from scratch? Unfortunately, due to security reasons we can't access the link, and I had to remove it in order to avoid it getting too much traffic. 

Hey @"raniabys" , let me jump in here too! If I were you, I'd also try to restore my browser to its default settings and try again. Want to give it a go, and let me know how it goes? 

Hey @"TheOwnerBuilder"let's jump right into this! If you open the Dropbox app on your iPad, and select "New photos only" under your camera uploads, does that make a difference? Also, it might sound trivial but have you tried uninstalling the app, rebooting the device and then reinstalling? Let me know more, and we'll take…

Hi @"Pine Man", thanks for posting here! Great observation on your end, I've actually noticed that too. I'm going to be informing the Team about this, so keep an eye out for any updates. Thank you! 😀

If you create a new user profile on your computer, do you notice the same issue there @"RonNL60"? 

Hey @"Alex Kasper", is that a screenshot from within your Dropbox folder? Would you mind clarifying your app's current status, and version? 

Hey @"Lindanew"! If you indeed accidentally dragged your Documents folder into your Dropbox folder, have you tried moving it out ever since you noticed this?