Megan Dropbox Community Moderator

I see, @"PDub81" thanks for letting us know. So, to summarize: when you visit your account online, you can see the changes you made when using the desktop app, but this doesn't reflect on your mobile app, right? Do you notice that entire files might be missing, or is it just the updates you made on these files? Have you…

Hey @"Courtney945"! If you're trying to send over a screenshot using your mobile, could you maybe try using a computer, or see if you can switch to a .jpg file? If not, then it's totally okay. I'd just like to have a visual. 

Hey @"TheNarg", indeed. I just sent you an email, I'll see you there! 📩

Interesting, @"TheNarg". Can I send you an email, since I'm going to need some account-specific info and I'd rather we continue internally? 

Hi @"TheNarg", welcome to our Community! Before getting to your issue, do you follow the same steps that Rich mentioned above? When did you first start noticing this behavior? Let me know, and we'll take it from there! 

Happy to know @"McKH"! 🙃 If you need anything else, give me a shout!

Thanks for the heads up @"Kirola"! 😄 Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 

Yes, I was about to suggest the same thing @"McKH"! 🤓 In any case, let us know how it goes, thanks!

Hey @"Courtney945", could you send me a screenshot showing all the available options for PDF files, in order for me to have a visual too? Do you see the "Open with" option for other file types (let's say images, or documents)? And if you do, are your options limited there too?

Hey @"McKH", let's jump right into this! Have you checked all of the tabs on your sharing tab online? Also, it all depends on how your professor shared the content with you. Was it for instance through a shared folder, shared link or perhaps a Dropbox Transfer? Have you checked your emails to check for any invitations…

Hey there @"access777", sorry to hear about that! You've mentioned that you're already in contact with our Support team. On my end, I'd like to check the troubleshooting steps, and progress in regards to your case and with your communication with our Team. Can you send me the ticket number reference, please? I'll be…

Hi @"thbean", let's jump right into this! I'm going to ask you a few additional things, to make sure we're on the same page here. In regards to the message that you get: do you see this when moving, or deleting content from within your Dropbox folder? If so, then yes; your first point is correct. Your Dropbox folder is…

Hey there, @"Jem_Ig", thanks for posting here! We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine. Your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the…

Hi @"dschwartz44" - thanks for bringing this to our attention. Could you please let us know the OS version on your Mac? If I got this one right, and since you're also missing the little Dropbox icon, can you try uninstalling the Dropbox app on your computer, and then reinstalling it? If you haven’t tried this yet though,…

Hey @"DHK", let me jump in here! Can you clarify the version of the Dropbox app that you're using on your end? You should be able to locate this by hovering your mouse over the little Dropbox icon, on your menu bar, next to your WiFi. Also, have you tried uninstalling and reinstalling the app ever since you noticed this?

Hey @"bfriedel", sorry to hear about that! You've mentioned that you're already in contact with our Support team. Would you mind sending over your ticket number reference, in order for me to check the progress of the case? Thanks a bunch!

Hey @"CatMasa", let me also jump in here! Have you tried accessing the plan using this Help Center article? Let me know how it goes!

Hey @"fjf", I just sent you an email! 📨 I'll see you there!

Hey @"robyn4ryan", let's jump right into this! Is it possible that you opened a new account, instead of logging into your old one? Do you see any signs of your missing files in your events page by the way? This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint. Have you…

Hey @"EdenM", let me jump in here! Based on the screenshot, it looks like you're on a Basic, free plan at the moment. I don't see any trial there. Is it possible that you're accessing a different Dropbox account, hence you don't see the subscription there? Have you tried to contact Dropbox Support directly for this, since…

No worries @"Hawkeye00"! 😀 You've got a 📩 from me, I'll see you there!

Hey @"Dimitrat", welcome to our Community! Keep in mind that Dropbox doesn't have a transfer or connection utility that allows you to migrate your OneDrive files to us. With that being said, there are plenty of third-party services available that might meet your needs. However I can't officially recommend any specific…

Hey @"kachunyu"! Yes, that makes sense since you had general issues with both the website, and the app. Did these problems start when you switched to your cable internet? Have you checked in with your ISP to check if the Dropbox domains are in any way blocked or limited?

I'd love to see a screenshot of your Dropbox folder's properties when you click "Get info" please @"joecohs". Can you send one over? 

I just sent you an email, I'll see you there @"David C.163"! Thanks!

Hi @"Anne A.", welcome to our Community! Starting March 4th, 2024, your Dropbox Vault folder will be automatically converted into a regular Dropbox folder that doesn’t require a PIN to open. That applies to all of our users. If you’d like to convert your Vault folder before that you can click this link:…

Hey @"hdouglas", let me also jump in here! How long has the app been stuck in this syncing status? Try to also make sure that all other apps are closed and that there's no antivirus, firewall, VPN etc. running, and then start the Dropbox app again. Have you also checked out this article for some possible troubleshooting…

Hi @"joecohs", a few more clarifications please. How many files do you sync locally on any of the affected devices? You can click the Dropbox folder then click "File" from the Finder menu, and then "Get Info." What's the syncing status of the app right now? Also when the icon goes missing, does the Dropbox app quit, or…

I'd be happy to explain, but I'd like some additional details on my end @"David C.163". Would it be okay for me to reach out internally, in order for us to have a closer look? 

Hi @"Hawkeye00", thanks for walking me through this. Would you mind clarifying when did this first start? Also, what is your exact OS and plan that you're currently using? Keep me posted!