Megan Dropbox Community Moderator

Hey @"RoryP"! Regardless of how the file is being saved to Dropbox, can you afterwards try to download it to your device? Even if the file is being saved as a .url, does it still read that way when you save it locally to the device, after being uploaded to Dropbox?

Hey @"bennymac", could you send a couple of screenshots with the error message you get, when trying to download your files locally to the device? 

Great news @"Mikeylectro"! 😇 Happy to see that your issue is now resolved! Keep an eye on it, and if it resurfaces again, let us know. 

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Hey there, @"Jaggamagga", thanks for posting here! It seems that you're facing a similar issue as the users under this thread. Installing our beta built on your beta macOS 26 should do the trick, but you might want to go through this Help Center article too. It explains more about what it means for a product to be in beta.…

Hey @"OziKris"! If you need something else, please let us know and I will be more than happy to help every step of the way. Enjoy the rest of your week ahead. 

Hey from me too @"NewUser2U"! No need to worry. I just reached out via email, in order for me to be able to check some account-specific info. Reply back to me, and we'll investigate further. Thanks a bunch!

Hey from me too @"bers"! No need to worry. I just reached out via email in order to be able to check some account-specific info. Reply back to me, and we'll investigate further. Thanks a bunch!

Hey @"Yousri"! Do you notice the same behavior with all of your shared links? 

Hey @"Awais" ​! I suggest going through any old emails that you have received, in order to see if you can locate the shared folder invitation that way. Alternatively, if you recall any of the members of this shared folder, you might want to reach out to them. 

Hi @"Wallywest", let me jump in here! Does this only happen when you try to add many people at once? If you try to add 10, wait for a few minutes, and try to add 10 more people, do you notice the same behavior? Also, does this error show up when you try to share a folder too?

Hi @"Peter H.87", thanks for your patience! I checked internally with our team about this, and it seems that what you described isn't expected behavior. We're looking closely into this, and will update the thread once we have more news. Thank you!

Hi @"haashaas", thanks for the added info! Since you received the same message, that means that the content that was deleted was owned by said team. Since the name of the team was similar to the username that @"Kodesh Vechol" uses, could it be possible that they have a second Dropbox account that used to be a Dropbox team?…

Hi @"mydrumbox", I just sent you an email, in order for us to have a closer look into this. I'm going to need some account-specific info, so feel free to reply back as soon as possible, and we'll take it from there. Thank you!

Hey @"D P", thanks for posting here today! When did that survey pop-up message first show up? Have you tried restarting your device by any chance, and if so, do you still notice the same window showing up? One more thing: if you click the "x" to close this window, does it appear again after a while? Let me know more, and…

Hey @"haashaas", welcome to our Community! Based on the screenshot that @"Kodesh Vechol" attached here, the removed shared folder was owned by a Dropbox team. So, just to make sure we're on the same page, were you part of the team in question? Also, can you check and let me know if you received a similar email too?

Hey @"Kodesh Vechol"! Based on the info you shared with me earlier, it doesn't sound like this could be the reason. We're talking about some content that was shared with you that belonged to a Dropbox team, which has later on been deleted.

Hey @"karbox", let me jump in here! Keep in mind that if you and the owner are the only members of the shared folder, or link then there's not much that we can do on our end. Take a look at this relevant Help Center article, that'd help us guide you into accessing their Dropbox account. Thanks a bunch, keep me posted!

Hey there, @"Harveyhase68" thanks for posting here! Your feedback regarding our screenshot feature has been very valuable, and I will endeavor to make sure your voice is heard. I will pass your comments on to the relevant departments so that we can further improve this aspect of Dropbox. We listen to your needs because it…

Hey @"Neil T Gibson", let's see what we can find together about this! Would you mind sharing some additional info with me? What exactly do you mean when you say that you stopped syncing? What info seems to be missing, and can you see it when you visit your account online? It'd also help me to know the troubleshooting steps…

Hey @"mitrevit", I hope you're doing well! I just sent you an email, in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks!

Hey @"Boatman", thanks for posting here! I totally get how you're feeling, and how this situation must be for you, and I'm really sorry for the trouble you've been dealing with. It's definitely not the experience we want anyone to have. That being said, I've personally reviewed your case via email, and I've already shared…

Hey @"justrl", let's see what we can find about this! Have you checked, and tried any of the steps mentioned in this thread? Specifically what my colleague, @"Jay" mentioned here? Also, if I were you I'd try to download the beta version of our app, using a different browser too, just to see if you still get the same…

Hi @"Theo c", thanks for the speedy reply! I was able to locate your ticket number on our system. For your convenience I changed the priority to "High" and also shared our forum thread with the agent investigating your case. Please hang tight while our agent is working towards a solution. Thank you so much!

Hey @"Theo c" , thanks for bringing this to our attention and sorry to see that you're having this issue. I understand how frustrating this issue can be, and that you need access to your account as soon as possible. Since you've already reached out to our Support, would you be able to share your ticket number reference…

Hey @"MikeInGFD"! Happy to see that your issue is now resolved! In any case, keep an eye out for the next few days to see if the behavior resurfaces. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"Kodesh Vechol"! I suggest going through any old emails that you have received, in order to see if you can locate the invitation that way. Alternatively, if you recall any of the members of this shared folder, you might want to reach out to them. 

Thanks for the added info @"Kodesh Vechol"! Based on this email, it seems that some content that was shared with you belonged to a Dropbox team that has since been permanently deleted. As a result, the content in the shared folder has also been permanently removed. Please keep in mind that the initial email must have been…

Hey all, I hope you're doing well! I just wanted to pop in here and ask if you're still facing the same issue, or if it's been resolved. It should be settled by now. Provided this is still ongoing for you, please make sure to update to the latest version of our desktop app using this link, and let me know more. Thanks!

Thanks for the heads up @"Caroncini6"! If you need something else, please let me know and I will be more than happy to help every step of the way.