Megan Dropbox Community Moderator

Hey @"KerryL28", sorry to hear about this! Can you try this out, and let me know if this does the trick for you?

Thanks for replying back @"Pongpisut"! Keep in mind that Windows 7 needs the security update KB3033929 for the Dropbox desktop app to work properly. Can I ask if your device has been updated? 

Can I ask if you have two monitors @"VasilyD"? Can you also click straight on that red dot icon, and get a screenshot of that? If I were you, I'd also update the app to its latest version.

Thank you @"HTP"! You have a new email from me. Reply back whenever you have the time, and we'll take it from there. Cheers.

Hey @"Sajan1", thanks for posting your question here! Would it be possible to contact you at the email address associated with your forum profile to investigate further? Keep me posted!

Fantastic @"silviavasla"! Happy to see you're all set. If you need anything else, I'll be one post away. Enjoy your day!

Thanks for writing back to me @"Pongpisut"! Can you perform an Advanced re-install on your device using these steps? Let me know how this turns out.

Would it be okay for me to send an email your way, so we can have a closer look into this @"HTP"? Keep in mind that I'll be sending it to the email address linked to your Community profile. 

Hey folks, I hope you're enjoying your Thursday! @"Em_6" I didn't send you a new email, since you'd mentioned you contacted our Team about this, and your case has been investigated by our Advanced agents, am I right? Also @"RobChafer" & @"k_svensson" I have sent you both a new email. Cheers!

Hey @"dukiebluedoc", thanks for the details! You should be able to see the "Export" option after clicking "Share". Can you give this a go?

Hey @"Tornaduc", thank you for posting here! As a first step, can you clarify if you've disabled the feature following the steps shown here? Let me know, and we'll take it from there!

Hey @"silviavasla", welcome to our Community! Can you try to re-upload the files while using a different browser, or an incognito tab? Also, what size are the files that fail to upload on our website? Let me know what you find, Silvia!

Hey @"Pongpisut", thanks for posting your question here! Have you tried rebooting your device? Can you also clarify if you can access our website without any issues? Let me know, and we'll take it from there!

Hey @"VasilyD", sorry to jump in here, and thank you for the screenshot. It seems you're pointing at the device's notification icon, not the icon on the Dropbox app. Could you click on the Dropbox icon that has the red dot, and take a screenshot of your notification center? Keep us posted, and we'll take it from there. 

Thanks for replying back to me, Hai! Did you follow the steps shown in the Help Center article I provided in my previous post? If so, did you have trouble with any of the steps @"HTP"?

Hey @"Ivanee19", welcome to our Community! I've replied back to your ticket, and I'd be more than happy to help. Take your time, and reply back to me whenever you can. 

I'm delighted to hear that Lynn! Don't hesitate to get back to us if anything comes up, enjoy your day @"LynnCC01"! 

Hey @"k_svensson", I'm sorry to hear about this. Please let me know if we can reach out to your email address associated with your profile. I'd love to take a closer look into this with you. Thanks!

Thank you for all the details, amazing job @"LynnCC01"! Do you see the number of syncing files decrease? If not, let's try something. Please note that it is very important to follow these steps specifically in the order I provide them. * Make sure the Dropbox desktop application is running * Click on the Dropbox icon in…

Hey @"HTP", let's look into this together! As a first step, I suggest you take a look into this helpful Help Center article. If you have access to your Dropbox account through a connected device, you can also temporarily disable 2FA. Once you're logged into the app, you can then enable it from scratch. Give this a go, and…

Hey @"Cerebro", wishing you a great Tuesday! Have you tried to click on the icon to open the Dropbox window, then go to the Notifications tab? Do you see any unread notifications there? Keep me posted. 

Hey @"me123451", wishing you a great Monday! Just jumping in here to check if syncing has improved ever since the post. If not, can you let me know the status of the desktop app? If I were you, I'd also take a look into this Help Center article. Keep me posted.

Hey @"LynnCC01", wishing you a great Monday! If you could let me know the status of your desktop app, that'd be amazing. Also, what version of the app do you have installed? You'd either see: ******.3.****** or ******.4.****** when hovering your mouse over the little Dropbox icon. Let me know, and we'll take it from there!

Hey @"dukiebluedoc", I hope you're well! As a first step, you want to make sure that you are running the latest OS your device can support, and also the latest version of the Dropbox app. This Help Center article explains how to check for both. Keep in mind, that this might be an issue regarding the iOS, and not us. You…

Hey @"nedludd", wishing you a great Monday! I've moved your question under this thread, since it echoes the requests other users had. Can I ask if you've tried installing the Beta build to your device? If I were you, I'd also try the offline installer of the stable build, to see if this does the trick. I hope this helps.

Hey @"jaystanley2", I hope you're having a great Friday! When you open Safari manually (not from the globe icon on our desktop app) and try to access Dropbox, do you receive the same message? Also, let's try something. Can you uninstall, then install the app back in? If the same thing occurs when you do, let me know.…

Hey @"mirmalaide", I hope you're doing well! Let's try something. Can you try disconnecting Google from your account's connected apps, then re-connect back? * Sign in to dropbox.com. * Click your avatar (profile picture or initials) in the upper-right. * Click Settings. * Click Connected apps. * Click the arrow next to the…

Hey @"alex lang", I hope you're doing well! I moved your post here, where other users have expressed a similar concern. If you don't have access to your email address, you can update both your password and email on a device you’re already signed into. Also, can you take a look Walter's first post? He shone some light on…

Hey folks, I hope you're all doing well! After checking in with our team, it seems they're still working on this. We want to make sure that Dropbox is compatible with the latest systems, like many of you asked. Your patience and feedback on this has been valuable, and much appreciated! If you need anything give us a shout.

Hey all, I'm wishing you a wonderful Thursday! After checking in with our team, it seems they're still working on fully rolling out the features for Paper 2020. Your patience on this has been valuable, and much appreciated! If you need anything give us a shout.