Megan Dropbox Community Moderator

Hi @"JanaV", sorry to jump in here! Which version of our app do you use on your end? You can find this by hovering your mouse over your little Dropbox icon. Also, when you make a file available offline, are you able to see its size then? 

Hi @"axiom78", I'd be happy to look into this for you! How exactly did you remove the payment method? Did you reach out to our support, or cancel the plan on your end? If you have a ticket number reference that I can check on my end, let me know. Let me know more, and we'll take it from there.

Hi @"Canadachick13", is it possible that you removed the file's extension, by any chance? That would prevent the file from previewing. Did you also try using file version history to revert it back?

Hi @"BrendaF9", since you mentioned that you received an email recently, could it be that your ISP is blocking emails from the Dropbox domains? Also, in regards to the email that you received, was it about one of the folders you mentioned? 

Hey @"Garrett_High2001", could you send me a couple of screenshots too? Also, if you delete any content from the old (D:) location, does that reflect on the website too, despite the icons being present? 

Hey @"cranerr", I just sent you an email! Reply back to me, and we'll take it from there. Cheers!

Hi @"Owltiger", thanks for the speedy reply. Can you try one more thing? If you have the stable version already running on your computer, could you temporarily disable your antivirus and ensure that you've configured your firewall to work with Dropbox? Maybe that will do the trick. 

Hey @"DanielleHR", the phone number would remain the same, so essentially it should work. It's worth giving it a try. 

Hi @"Owltiger", welcome to our Community! How many files do you have synced to your device? Is it possible that you might have exceeded the soft 300K limit? Are you able to maybe remove some folders using selective sync, in order to check if the same behavior will happen then? Keep me posted on the results! 

Hey @"mpintomali", thanks for the update! Also, I appreciate your patience on this. I understand this isn't ideal, however please bear with our Support, as they try their best to work on this. I can reassure you that your issue is being looked at. 

Hey @"Garrett_High2001", let's get right into this! Can you let me know what the app's syncing status is while we speak? Also, you mentioned you manually moved the (D:) location into a sub-folder. Did you drag and drop it in the subfolder? In which of the two folders, do you see the Dropbox syncing icons? Let me know more,…

Hey @"mochi10", no problem at all! Can you send me some screenshots of the error message, and your set-up? As you mentioned, I do believe this has to do with the external drive's permissions and its set-up. 

Hey @"tannerfalk", happy Tuesday! You've got a new 💌. See you there! 

Hey @"DanielleHR", welcome to our Community! Do you have the backup codes by any chance, as Rich mentioned? Without access to them, or the device receiving the two-factor authentication code, that wouldn't be possible, I'm afraid. I hope this clarifies. 

Hi @"IMCZug", I hope you're doing well! If you were able to remove people from the folder, it seems you have editing access to it. As for the owner, you wouldn't be able to remove the existing one as a member to this folder. The only person able to pass ownership to someone else, would be the owner himself. It sounds like…

Hi @"IMCZug", sorry to jump in here! Have you tried unsharing or moving any subfolders with those subfolders too? 

Hi @"CcummingsDT", thanks for the updates! It's important to note that the grey X you see there isn't a Dropbox icon. Do you have any other, third-party apps syncing your content? If you hover your mouse over the little Dropbox icon, what is the status you see there? 

Hey @"sustainingfarmers", just sent you an email, in order for us to have a closer look into this! Thanks a bunch! 

Amazing news @"quangtam159"! Take your time, and let me know of the results.

Hi @"Dissed off User NZ", let's see what I can do to help! I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. Cheers! 

Hi @"Queen22", let's see what I can do to help! I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. Cheers! 

Awesome news, @"israa_abuelezz"! If you need me, just give me a shout! 😊

Hi @"worstcompanyeverdolphin", let's jump right into this! I just sent you an email, in order for us to have a closer look on this. Reply back to me, and we'll take it from there! Thanks! 

Hi there, @"israa_abuelezz", let's try something. Can you follow these steps? Click the Dropbox icon in your system tray. Click your profile picture or initials. Click on Preferences. Click the Accounts tab. Press the "alt+H" keys and at the same time, click the "Reset OS folder locations" button. Click Continue to…

Hey @"mrlunch", I hope you're doing well! Your feedback regarding storage, file access, sharing and more has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments, so we can improve our product. It's important to note that I moved your post from…

Hello everyone, happy Monday! Do you still notice this behavior? Does it happen with a specific link, on a specific browser? Feel free to send me any screenshots of the message you get on your end, when opening the link. Thanks a bunch! 

Hey @"quangtam159", if you uninstall the app, then re-install your files shouldn't be affected. Essentially you just affect the app, not the files in the Dropbox folder. As for the steps, you can see more about it, here. Also, you can find more details on how to find your Dropbox folder location here. Another way to check…

Hi @"minuscustserv", how are you today? Did you use low power mode by any chance, while trying to upload? Also did you use camera uploads, or manually upload content by using the + sign?

Hi @"BPOP123", how are you today? Do you wish to remove the member from a shared folder, by any chance? Because if you all use individual accounts, and you don't have a Business plan, that means that you all have your own accounts. Which in this case you can't block unless you do what Rich mentioned. Let me know more. 

Hi @"mochi10", I'd be happy to answer that for you! When you follow these steps, you essentially fix the permissions of your files, inside the Dropbox folder. Your files haven't changed, it just helps the app "read and understand" the permissions of the files a different way, in order to resolve any syncing troubles. Now,…