Megan Dropbox Community Moderator

Sorry to jump in here @"sscotti1" I just sent you an email, I'll see you there!

Hi @"instantws" & @"Hung5" , let's jump right into this! Can you check the plan tab in your account settings, and let me know what it reports there? If you were excessively over your allocated quota, you'd need to delete a lot of files, in order to free-up your space. What about any shared content? I'd personally suggest…

Hey @"Erik K.12", I hope you're doing well! Do you think you'll be able to send us a few screenshots of the message you see popping up on your end, in order for us to have visual? Keep me posted!

Hey @"jkr97128", let's jump right into this! So, based on everything you described, it sounds like the Sonos system has a restriction on how to access, and read files that are in the ~/Library/CloudStorage. It seems like a restriction on their end, and since you have your Music files in Dropbox, hence that behavior. I'd…

Hi @"rrierson" & @"Missymoo", I hope you're both doing well! Just wanted to check in with you, and ask if you're still experiencing the same issue. If so, which platform do you use when this happens? Can you send me a screenshot of the exact error you received on your end? Keep me posted!

Hey @"Slick180", & @"Katie DSouza" happy Monday, let's see what we can find together! You mentioned a "Basic trial". Does that mean that you see your account as Basic when accessing your plan page? If so, then keep in mind that the account might have already been downgraded, since Basic is our free plan. Is it possible…

Hey @"sandymack22", and welcome to our Community! Are those email notifications that you're receiving, and if so are they in an email form, or a pop-up message to your account? If they are email notifications, are they going to the same email address you see in your account settings? What is your plan page reporting?…

Hey @"Dennis_Zuiderlicht", happy Monday! Thanks for all the info! Now, keep in mind that the 178.3.4678 is indeed a Beta version of our app, not the stable one. You'd need to go into your account settings on the Dropbox website and turn Early releases off. Once you do this, you'd also need to re-install the app again. Can…

Any time @"Tord1"! Let us know if you ever need anything else! 

Hey @"Stella5", happy Monday! Just wanted to jump in here and check if you're still experiencing the same issue. If you do, feel free to let me know the troubleshooting steps you might have tried on your end, if any. Keep me posted, and we'll take it from there! 

Hey @"cosfordparker", let's jump right into this! Just to make sure we're on the same page: are you referring to the small Dropbox icon, next to your WiFi, or the bigger, blue icon that should be visible on your desktop? Are you missing both of them, or just one of them? If you right click on any of your files, do you see…

Hey @"Grimbo", can you uninstall the app, and then try to re-install it from scratch, please? 

Hey @"Sqetch", sorry to hear about that! Have you tried contacting our Support team about this, and if so do you have a ticket number available to share with me? Keep me posted! 

Hey @"PaulJ920", thanks for posting here! I can see that an agent has responded back to you, but not on the 22382420 ticket number, but here: 22382397. Feel free to respond back to them, and you can then continue looking into this together. Keep me posted! 

Hi @"Dave668", can I send you an email, in order for us to have a closer look into this? 

Hi @"John j.15", happy Friday, let's jump into this! When you say that you think the system would automatically sync with Dropbox, can you let me know more? Keep in mind that your desktop app, should show and sync, what you also see when you visit your account online. Do you see something different on your iMac? Do you add…

Hi @"UserDB", let's jump right into this! This is the case, if you're using a Business account, not an individual one. You'd need a Google paid plan- Google Workspace, to integrate both, since Google has that requirement. I'll forward your feedback to the appropriate areas so we can continue to improve. I hope this helps!

Hi @"hteran", let's check one more thing: if you check the properties of your Dropbox folder locally, how many files do you see synced there? Is it more than 300K which is our soft-limit for the app? 

Ehi @"dmasotti", se hanno cancellato l'account, significa che conoscevano la password. Non sono sicuro che ci sia qualcosa che possiamo fare da parte nostra, per ripristinare l'account. Ma se lo desideri, posso inviarti un'e-mail, in modo da darci un'occhiata più da vicino. -- Hey @"dmasotti", if they deleted the account,…

Hi @"lulu_optics", do you have the option to choose which files to copy, instead of copying the entire folder? Can you send me some screenshots of the steps you follow on your end, and the error message you get? 

Thank you @"Dave668"! Can you try to follow these steps, and perform an advanced re-install, please?

Hi @"Chris I.5", but on the laptop you do have a relevant app, that's able to open these files, right? If you don't have one on the mobile, then Dropbox wouldn't be able to preview, and open these files. 

Hey @"lulu_optics", sorry to jump in here! Have you tried breaking them into smaller bunches? Can you it a go, and let me know how it goes? 

Hi @"Chris I.5", that means you don't have the right software in order to view them. You wouldn't be able to preview them directly from Dropbox. Depending on the files that you need to preview, you need to have the right program on your mobile. There are multiple, and different apps, that will allow you to preview .txt…

Hi @"x-yuri", have you also ensured that there's no firewall, antivirus or perhaps a VPN/proxy setting that might be causing this? it might sound trivial but have you checked online for your account's quota? Do you have enough space in the account, to sync these files? Also, how large are they? 

Hey @"Dennis_Zuiderlicht", let's jump right into this! The first thing we want to check, is the OS you're using on your Mac, along with the Dropbox version that you have installed there. You can find this by hovering your mouse over the little Dropbox icon, next to your WiFi icon, on your menu bar. We need to do this, to…

Hey @"Dave668", can you send me a screenshot of the exact error, please? 

Hi @"hteran", I was about to suggest that too. If you could give this one a go, and update me that'd be wonderful! Have you also ensured that there's no firewall, antivirus or perhaps a VPN/proxy setting that might be causing this? 

Hi @"WFellows", let's jump right into this! First thing I want to ask is, if this happens with all the Microsoft files they send you, or some specific ones? Do you use the same browser in both instances? If for example you open your name on a different browser, and click the link there, do you notice the same behavior?…

Ciao @"dmasotti", vediamo insieme cosa possiamo trovare in merito! Se ho capito bene la situazione, sembra che qualcuno sia entrato nel tuo account Dropbox, senza il tuo accesso. Puoi chiarire se hanno annullato il tuo piano o se hanno eliminato completamente l'account? Hai accesso all'indirizzo email collegato al tuo…