Megan Dropbox Community Moderator

You are correct @"RobALX"! 😎

Hi @"gahae_han", let's jump right into this! When you say you deactivated the account, do you mean the email linked to the Dropbox account, or the account itself? If you're talking about the Dropbox account, then you shouldn't be able to access a deleted account. All that you can do is create a new account, using the email…

Hi @Rejane Cantoni , welcome to our Community! Could you clarify the OS you're using on your end? Are you also on Ventura 13.0 as the OP mentioned? Also, have you tried the steps my colleague Jay mentioned here? What other steps have you followed on your end? Keep me posted!

Hi @"rigas", is Firefox updated to its latest version too? 

Hi @"vivavie", let's jump right into this! As a first step, can you let me know the steps you're following on your end? Do you get any errors? Do you use our Dropbox for Gmail add-on? In the meantime, can you download the files you'd like to attach in your email from our website locally to the device, and attach them from…

Ciao @"Mowgli98", benvenuto nella nostra community! In base all'errore che hai menzionato durante il tentativo di accedere al tuo account Dropbox e all'inattività menzionata lì; sembra che sia passato molto tempo dall'ultima volta che hai effettuato l'accesso al tuo account. Se l'account è già stato chiuso per inattività,…

Hey @"RobALX", I'm wishing you a great week ahead! The members of the shared folder, will still have access to it, but they'll lose control over the share. They won't be able to invite anyone new to the folder, and they won't be able to remove anyone should they need to. You can see more about this here. I hope this…

Hi @"Njl7", let's jump right into this! Is the email you received from the no-reply@em-s.dropbox.com email address? If so, then keep in mind it's indeed an official Dropbox domain. You can see more about this here. Now as for the Backups: what do you see when you visit your Backup page online? Are the external hard drives…

Hi @"ES-ish", sorry to hear about that! Do you happen to have a ticket number, from your communication with our Support, in order for me to locate it on our system, and check where it's at? Keep me posted!

That's what I want to hear -or read in our case- amazing @"WickedFeline"! 

Hey @"fielp", it might have had some restriction linked to it. In any case, I'm glad everything is back on track. Let me know if you need anything else! 

Hi @"LPH", I just sent you an email, I'll see you there!

Hi @"ClockRoy", glad to see everything is resolved! You should be able to to reach the page, using the link I provided. Have a lovely weekend ahead,enjoy!

And do you get the same results when you try to preview it through the app @"albo99"?

Hey everyone! A small update on this: Our team is aware of this email that was sent by us, and we are investigating the exact reasons this happened. We'll update you once we have further info, thanks!

Hey everyone! A small update on this: Our team is aware of this email that was sent by us, and we are investigating the exact reasons this happened. We'll update you once we have further info, thanks!

Hey @"Vishwas Gagrani", I can see that your #22560518 ticket number has been escalated, and you're working with an Advanced agent towards finding a solution. I have informed them about this, and share any info with them from our communication in order to expedite the situation, and the priority is already high on your…

Let's try one more thing @"WickedFeline". Please access your account's settings, and opt-out of the early releases before trying to re-install our stable version. If this doesn't work either, let me know if I can send you an email, thanks! 

Hi @"ronbannon", can I send you an email, in order for us to have a closer look into this? 

Hi @"albo99", let's try one more thing. If I understand this correctly, it seems you're trying to download the file using a shared link, am I right? If not, feel free to correct me. Provided this is the case, can you try adding the file to your account -if you have enough space to host it- and then download it straight to…

Hi @"hhassouni", welcome to our Community! It seems, based on your info and the domain, that the email is coming from an official Dropbox domain, it is therefore valid. You can see more about this here. If you have any questions, let me know. 

Hi @"JuliaPeres", I just sent you an email, I'll see you there! Keep in mind that both Walter and I, can reach you at your Community-linked email address. 

Hi @"dm-2023", I'd be more than happy to help! If you take a look at this Help Center article about the official Dropbox domains, you'll see that em-s.dropbox.com is an official Dropbox domain. Therefore, the informative email seems to be coming from us, indeed. I hope this helps!

Hi @"albo99", sorry to jump in here! Have you tried to download the file, using an entirely different browser than the one you're currently on? If you try to preview the file online, are you able to open it there? 

Hi @"portman", let's jump right into this! There are many ways to achieve what you need. The easiest ways would be sharing a link with your friend, or using a File Transfer. It all depends on your needs. Want to have a look at the relevant Help Center articles I included, and let me know if you have any questions? Keep me…

Hi @"anzhelev", thanks for posting here! Check your emails, since I reach out there, in order for us to have a closer look. Thanks a bunch! 

We don't have access to account-specific info on our end in the Community to do that @"ClockRoy". Can you also send me a screenshot of your task bar, and specifically what you see next to your WiFi? Also, if you visit your Backup page here, what do you see? 

Hi @"k3pard03", could you send me a screenshot of the error you get -without showing any of your personal info-? 

In this case, can you do a quick re-installation of the app using this link @"ClockRoy"? 

Hi @"k3pard03", let's jump right into this! Interesting. Have you tried clearing your browser's cache, by any chance just to exclude that as a possibility? Does that happen with all the browsers you've tried? Additionally, do you have any proxy, VPN, or even ISP/router restrictions could be restricting traffic to the…