Megan Dropbox Community Moderator

Hi @"tonyusna60", let's jump right into this! I assume when you mention that there's nothing in your Dropbox account, you've also checked your Backups to make sure the feature isn't enabled, right? Let me know more! 

Hi @"Jjw1988", can you let me know of the ticket number you have with our Support? Have you tried downloading the content into smaller batches and not all of them at once? 

Hi @"Jjw1988", sorry to hear about this! You mentioned that you can't do anything with said Backup. Can you clarify what exactly it is that you're trying to do? In what ways has it become corrupt, and how do you wish to move the sync space exactly? Is the feature currently enabled, or disabled when you visit your Backup…

Hi @"Margot_NL", welcome to our Community! Dropbox in general, has a no refund policy, with very few exceptions, depending on the unique circumstances of each case, of course. I would personally either suggest that you reduce your licenses now -if you have to-, so that you can always increase the number in the future. Or,…

Hi @"jthenry", thank you for posting here today! I just sent you an email, in order for us to have a closer look into this. Feel free to reply back to me there. Thanks! 

Hi @"Naima-Dragon", sorry to jump in here! In order to fix this, would you mind opening the 'Activity Monitor' utility on your computer, normally located under Applications > Utilities, to see if there are any other processes associated with Dropbox that may be preventing the app from being removed from your device? Once…

At the moment, we don't have further info about this. I'm not sure if Teams has added info on their end, but we'll make sure to update the thread if we do @"Kave". 

Thanks for the update, and we'll always be one post away @"Kave"! 😎

Hi @"Kave", can you locate the file you need to open, and then click the "...", and then choose "Open>" that has the dropdown, and make sure you're clicking the option "Edit in Teams"? In case you don't see that option, feel free to send me a screenshot of the options you see on your end. 

Hi @"StergiosKost", you mentioned "not to spread the issue at hand", and about the app's UI, however I'm not entirely sure about what that issue is. Can you elaborate? Keep in mind that the desktop app is there to sync your changes from the web locally, and vice versa. It's a link between your Dropbox account, and your…

Hey there, @"StergiosKost", how are you today? It sounds like you wish to stop the syncing of the Dropbox desktop app, in order for you to organize your hard drive, without affecting your files online, is that correct? I just want to make sure we're on the same page, and that I provide you the appropriate next steps. Let…

Hey guys! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve product. Thanks! 

Can I send you an email, in order for us to have a closer look into this @"staticx"? 

Hey there, @"Thatwillysguy", welcome to our Community! Would you like to let me know more about what you wish to achieve here? Is it safe to assume you're talking about Presentation mode, in Dropbox Paper? If not, can you give me some added info, please? Keep me posted! 

Hi @"TristanduP", welcome to our Community! Based on everything you've described, the closest feature that we have that comes to mind is Email to Dropbox. When the feature is turned on, an email attachments' folder will be created in your account, and any email attachments will be automatically uploaded to that specific…

Hey @"staticx", sorry to hear about this. Can you please clarify if you've tried our self served look up tool to identify the email address that's associated with this charge? Let me know what you find and we'll take it from there. 

Hey @"Harsh Dhariwal", sorry to hear you’re having this issue. It may be a long shot, but have you also added no-reply@dropbox.com to your email contacts? If not, please do so, and then attempt to re-send the verification email. Let me know when you have more updates.

Hi @"tombell666", thanks for the screenshot! Just to clarify: did you send them the entire folder using these steps, or a link to the folder using these steps? If you sent them the entire folder, they would need adequate space in their account, in order to open it. 

Hi @"goodkid21", could you send me a couple of screenshots from your backup page, and the message you receive on your end, in regards to the space? 

Hi @"YJune" & @"super-annoyed-user", let's jump right into this! I've gone ahead and merged your post under this thread, where other users were also facing this issue. Can you check this reply, and steps, and let me know more? Keep me posted!

Hi @"cbbb", wishing you a great Monday! I tested it on my end, and got the same results. Let me check with our Team about this, and get back to you. Thanks!

Hi there @"frogtheme", sorry to hear about this. Could you let us know how long has the desktop app been stuck at syncing? If you could also send us a screenshot of the app's exact status and version as shown in your menu bar, I'd appreciate it. While we're at it, have you rebooted your computer at all lately? Does that…

Hi @"patb1", let's jump right into this! As a first step, can you walk me through the steps that you follow, when sharing the link with your colleagues? Have you tried the steps mentioned above in this thread, by @"jstdbx" which is to access the link's settings, and change it accordingly? If so, would you mind sharing some…

Hi @"christopherbanbury", let's jump right into this! When did you notice this for the first time? Also, can you clarify the OS you're using on your Android, and the Dropbox version you have installed there? Keep me posted! 

Hey @"oceanside22", happy Monday! Did you have the chance to take a look at what my colleague, @"Walter" mentioned above in this similar thread about your case? Keep me posted! 

Hi @"hh48", welcome to our Community! Is it possible that you have another account, and the charge is related to that? Have you tried our self-serve look-up tool, in order to locate where the charge is coming from? If I were you, I'd give it a go. As for the emails warning you about the space in your account, have you made…

Hey there, @"iBoxS", let's jump right into this! Can you clarify the app's current syncing status, along with the Dropbox version that you're using on your end? You mentioned that some online-only files seem to be taking up space on your hard drive. Can you send me some screenshots as a reference, please? It'd help to have…

Hi @"Honeybee1", welcome to our Community! Are the Whatsapp files added directly to your Gallery, along with all the other pictures you take on your end, or in a separate folder called "Whatsapp" let's say? Is it safe to guess that you're currently using camera uploads, in order for you to upload your content to Dropbox?…

Hi @"meandyouandthem", welcome to our Community! As a first thing, have you tried to cancel your plan, using these steps? If you can't find the manage plan, you might be using a Basic, free plan. Could you check your Plan tab via the web and let me know what it shows? Also, did you start your trial directly through Dropbox…

Hi @"bobscarwidow", thanks for the screenshot! Based on the info shown there, it looks like you're using a Basic, free account, not a paid one. Is it possible that you're paying for a different Dropbox account? Did you upgrade using our website directly, or Apple/Google store?