Megan Dropbox Community Moderator

Hi @"JaMaL69", I hope you're doing well! Can you share your ticket number reference of your communication with our Support, with me? Keep me posted!

Hey guys, I just sent you both an email! I'll see you there, thank you!

Hi @"Flag6", welcome to our Community! We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine. Feel free to share your ambition, and thoughts with us, so that we can pass it to our developers. Thanks a bunch!

Hi @"bnoetzel", thanks for posting here! Please be aware that if your account is ever downgraded, Dropbox will not delete any of your files. If your Dropbox folder becomes over quota all that should happen is that syncing stops. Dropbox will only sync until you hit your quota, so if you are over quota all that should…

Hi @"Peter278", when was the last time you saw these files online on the web? Is it possible that you were syncing the changes to a different Dropbox account? 

I'm glad we tackled this together @"Nadinchen"! If you need anything else, don't hesitate to let me know!

Hi @"Peter278", let's jump right into this! Would you mind checking your events page, to see what you'll find there? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. We want to see if…

Hi @"MikeB1971", no problem at all! Would you mind sharing some screenshots with us too, in order for us to have visual?

Ciao @"filippotutone", vediamo insieme cosa possiamo trovare a riguardo! In base all'errore che hai ricevuto, sembra che la tua capacità di condivisione potrebbe essere stata temporaneamente sospesa. Puoi trovare ulteriori informazioni in questo articolo del Centro assistenza. Di recente hai condiviso un collegamento che…

We'll be waiting for your update @"kkb7"! 😎

Hey @"preitmeyer", let's jump right into this! Do you have this file saved in your Dropbox account, or do you access a shared link? If so, then duplicating might not be a bad idea. I'd also suggest that you try a different browser, if you ever see the same error again, just to exclude this being a browser-specific issue.…

Now that's what I like to hear @"JSO"! If you need anything else, give us a shout! 😎

Hi @"Rbarkett", welcome to our Community! The first thing we need to identify is if both of the devices are syncing, as they should. Can you check the syncing status on both of them, and let me know what you find? Feel free to also have a look at this Help Center article. Also, are you able to see these changes when you…

Hi @"Pinkrunners", I checked your ticket number, and I can see that your case is still active, and is being worked on. Thank you for your patience, and hold tight, and the agent working on your case will get back to you as soon as possible!

Hey there, @"Amanda Lamb", thanks for posting here! It's rather odd that you don't see the folder when you visit your account online. Have you also checked your sharing page? Also, if you try to delete the folder from your desktop app directly, do you get any errors? Let me know more!

Hi @"Inas", welcome to our Community! I've reached out via email, in order for us to have a closer look into this. I'm going to need some account-specific info, in order for us to investigate further. Reply back to me, and we'll take it from there!

Hi @"Nadinchen", let's jump right into this! Can you instead try selecting your folder/file, then click on the ellipsis (...) and then click either folder info, or file info? That should give you the option to add tags to your content. Can you give it a go? Let me know of any updates!

Hi @"Pichler1508", welcome to our Community! I wanted to jump in here, and ask if you're still experiencing this issue, and if you'd like for us to have a closer look together. Can you clarify the OS you're using on your end? Feel free to send me a screenshot of the error message you get too. Keep me posted, and we'll take…

Hi @"JJ90A", sorry to hear about that! Can I send you an email, in order for us to have a closer look into this? 

Hi @"_igo", sorry to hear about that! I wanted to jump in here, and ask if you're still experiencing this issue, and if you'd like for us to have a closer look together. I'm always here if you wish to continue troubleshooting, and I'd be happy to help you out. Thank you!

Hi @"NJSS1975", sorry to jump in here! I removed your shared link for privacy and security reasons. I was also able to locate your ticket number, and increased its priority. The agent working on your case will get back to you with further steps, as soon as possible. Kindly keep an eye out, and let me know if you don't see…

Hi @"MT_DTW", if you need anything else, we'll be around!

Hi @"Louland", I just sent you an email, I'll see you there!

Hey @"oalmeida", I've just sent you an email to have a further look internally, so please have a look at your inbox and we'll take it from there. 

Hi @"MT_DTW", thanks for posting here! Based on all the info you've provided, here is how I understand the unique situation: you shared a folder with some other users, but they get an error, when trying to access the folder. The way that I understand this, is that at some point, they used a Business trial, which has been…

Awesome news @"Martha G"! If you need anything else, just give us a shout! 😎

Hi @"Louland", thanks for the screenshot! It might sound trivial, but just for troubleshooting purposes, can you double-check that your email is added as a secondary option using these steps? If you've already tried that, I'd be happy to send you an email, in order for us to have a closer look into this. 

Awesome news @"Nadav1" & @"Sbigger09" See you around in our Community!

Hey @"albertism", sorry to hear about that! Do you still have access to the email address linked to your old Dropbox account? If I were you, I'd also take a look at Sam's post right here, in order to make sure you've tried all possible steps. If none of these work, let me know! 

Hey there, @"MikeB1971", I hope you're doing well! Let's see what we can do about that. As a first step, can you clarify the OS you're using, along with the app's version, and syncing status? We need to ensure you're using a stable version, and a supported OS, and then proceed with the next steps. Keep me posted, and we'll…