Hannah Dropbox Community Moderator

Hey @Adrian L.5, have you tried copying the link and pasting it to WhatsApp, to see if the thumbnail appears, like the user mentioned above?

Hey Augusto, just wanted to confirm; if you move these files somewhere outside the Dropbox folder and then move them back in, do they still give you this issue?

Hey @iMorpheus, welcome to our Community. I'm afraid that there's no way to archive a file in Dropbox; you can only delete it, if you don't it to show up in your account. I would suggest taking a look at Emma's tips here and then post your idea on our Idea board, for other users to up-vote. That way, if your idea gets…

Hey @Babonbd, thanks for posting your question today. If you've just deleted some files and you'd like to restore them, you can do so from your deleted files page here. Here's an article with a visual of the process as well. I hope this helps and if you have any questions, let me know.

Hmm, how large is the file you're trying to access? Also, can you confirm with the owner that it's still in its location in Dropbox and hasn't been deleted?

Thanks for trying, @skarl. I just sent you an email, so we can investigate further. Make sure to get back to me when you have a chance. Cheers!

Thanks, @ChristopherBell, for keeping us updated. Your feedback is also taken into consideration and your comments have been passed along to our team. If you need anything else, let us know!

Hey @AugustoGoico, thanks for the screenshot. Have you restarted your computer at all, like Megan suggested? If that doesn't work, try these steps here to fix your hardlinks and permissions and let us know how it goes.

Hi there, @snook55, thanks for reaching out to us. I just tested this on my end and it works fine for me. Which browser are you using? Have you tried a different one, to see if that helps? Keep me posted.

Hey @dreampainter, thanks for posting to the Dropbox Community. Can you go to this page, and let me know if you have any issues accessing your files?

Hi there, @CarlsB, and thanks for reaching out to us. Have you tried opening the link from a different browser or a private browsing window? Let me know what you find.

Hey @petemes, thanks for posting today! Let's see if these steps help: * Go to the Dropbox support page * Click on the vertical ellipsis button at the top right corner in Chrome * Click on "Settings" * Click on "Privacy and security" * Click on "Third party cookies" * Click on "Allow third party cookies" Let me know how it…

Thanks, @shaneh. Would you mind checking this article with some steps to help fix syncing issues, and let me know if they help?

Hey @Charlie Windsor, currently it's not possible to include another user in the email chain; is it okay if we reach out to you, on the address associated with your Dropbox Community profile?

Hey @Rukir, have you tried using cut+paste instead of dragging and dropping the folder?

Hey @dappydarwin, just to confirm, can you use our payment lookup tool, to let us know if the email address shown as linked to the payment, is the same one you use for your Dropbox account? If it is, can we send you an email, to take a closer look?

Hey @Peter Marigold, I hope you don't mind if I join the discussion! I wanted to point out something very important about the size of your files. If you go to the Dropbox folder in your file explorer and right click on an "online-only" folder and choose "properties", you will see the size of the folder, but if you take a…

Hey @Habsfan, thanks for the update! Now that you reinstalled the Dropbox app, there is a small Dropbox icon at the bottom right of your screen on your system tray. I can see it in your screenshot, next to the computer's language and the WiFi icon. Can you hover over it with your mouse and let us know what you see?

Hey @FLSunshine, just to confirm, does the issue persist, while the Dropbox app is closed? That would mean that the issue is not actually Dropbox related. Can you also use these steps here, to remove/unsync some folders from your Dropbox folder, to see if that makes any difference?

Hey @shaneh, are you still having this issue? If so, is the only person that can see all the files, the one who uploaded them to the folders? And if that's the case, is their syncing finished - can access the files on dropbox.com as well?

Hey @Saiph, according to Microsoft, the reason for this issue could be related to antivirus programs interfering with DLL loading. Can you take a look at the article here, to see if it helps?

Hey @ColbyN, indeed, you'll need to keep making those files available offline manually. Have you tried freeing up some hard drive space, by making online-only files you no longer use, to see if that has any effect on the particular files that you constantly need to access?

Sorry to hear that you're having an issue with this, @kateriboucher. I'd suggest reaching out to our support team about this. You can email them at support@formswift.com directly.

Hi @alexjcrane, I hope it's okay for me to jump in here. Can you please just check if your computer meets the minimum requirements for the Dropbox app to work correctly?

Hey @ajay_dewan, I removed your shared link, to prevent unnecessary traffic in your account. Are you still having this issue? Can you please attach the screenshot in your next reply instead? 

Hi there, @CptDreadRoberts, thanks for reaching out to the Dropbox Community. Can you please give us an idea of what that message was? Was it a legit message or is it possible that it was some kind of spam/phishing attempt? A screenshot, hiding any personal info, would be really helpful, if you could send us one. Thanks in…

Hi there, @FungusSausage, thanks for reaching out to our Community. Can you give us some info on how you transferred/added these files to your Dropbox? Is the issue present on both the ChromeBook and the Linux computer? Also, are you able to open the image files on the ChromeBook as normal, despite the thumbnails not…

Hey @DwightG, thanks for bringing this to our attention. Can you send us a screenshot of your settings, to show us that this option is missing? Keep in mind that to set this feature up, you need to be logged in to your account online, not the desktop app. Thanks in advance!

Hi again, @"Brucknerphile"! Have you restarted your computer since enabling the "online-only files on Mac" setting? Also, if the issue persists after the restart, can you right-click on a folder, make it "available offline" and then switch it again to "online-only", to see if that makes a difference?

Hey @"jenfrentz", thanks for reaching out to us. Is it possible that it was an external drive that you backed up to your Dropbox instead? What do you see in your backups page?