Hannah Dropbox Community Moderator

Do you remember any file names, perhaps? If so, we could send you an email, so we can do a search for them privately.

Thanks for reaching out to the Dropbox Community, @"guthrie". This does sound pretty strange, but let's see what we can find. When you say set of folders, do you mean that you've been given access to a parent folder, that contains multiple other subfolders? Does the owner of the folder have a Dropbox team account or an…

That's strange indeed, @"cassiem". Can you send us a screenshot of the email you received? Just make sure to hide any personal info on the screenshot.

Hey @"jjb512", Nancy will reply to your email the soonest possible. Make sure to keep an eye on the email chain.

Thanks for the additional info, @"glamborous". At the moment, after the creation of a shared folder, we do not have a way to notify the members with a certain access level. However, upon folder creation, you can notify everyone who has access to the folder. Under the folder name, you will see "Everyone with access to...".…

Hey @"cassiem", thanks for the nudge here. Can you please confirm that the email address associated with your Dropbox account and the address that the email you mentioned went to, are the same?

Hey @"MartinDevoto", thanks for the nudge here. Which version of the Dropbox app are you using and which iOS version?

Hmm, what did you find after you checked the size of your files, Melissa? Do you see a discrepancy with your usage here?

Hey @"melissam4", you can use the steps here, to see the size of your files and calculate the size of your folders, to see which ones are taking up your space. I hope this helps!

One more thing, can you let us know how you uploaded the photos and videos to your Dropbox, Roxy? Did you use the Camera Uploads feature, that uploads them automatically, or did you manually upload them somehow?

Hey @"Paola024", can you please let us know which version of the Dropbox app you have installed on your phone? Also, can you please send us a screenshot of what you see in the Dropbox app, when you follow the steps that Nancy gave you above?

Hey @"T Alda", can you login to your account from a different browser, to see if you see the same behavior in the pages that Nancy linked you above?

Hey @"helpmeplease08", no need to sign in to your account to access support for billing issues. You'll just need to follow Rich's steps above and then: * In the "I want to look up information related to" section, choose "other" and type in an email address you can access. * Fill out the rest of the form. * Click "submit".

Hey @"Roxy1988", thanks for reaching out to us. Just to confirm, do you mean that you signed in to the Dropbox app on your new phone, but you can't see the photos and videos you had uploaded to your account from your old phone? If that's the case, can you double-check that you're signed in to the same Dropbox account? You…

Hey @"tavarria", I'm glad to see you were able to locate your files! Indeed, if you want to use the Dropbox application again, to sync files with Dropbox, all you need to do, is download our app and sign in to your account. I hope this helps!

Hey @"Mirsad", if you're using a browser and the option to edit the file with "Excel on the web", it won't allow you to edit the file with the Excel app. You'd need to use the Dropbox mobile app and then follow these steps. I hope this helps!

Hey @"koong", from what I can see, there are no Dropbox context menu items at all, when you right click on a file, right? Can you try these steps and let us know if they help?

Hey @"meirh", if it's not possible to sync your files through the desktop app, since your account is full, alternatively you can download the files from our website. You can see more info and instructions here.

Done, @"greeny cai"! I just sent you an email, so we'll continue there.

Hey @"MAGICB", thanks for posting your query. I assume you're referring to the Camera Uploads feature that automatically uploads your phone's photos and videos to Dropbox, right? This is a device specific feature, so if it's enabled on one device, it won't be enabled on another automatically. I hope this helps, but let me…

Hey @"teacher12", thanks for clarifying. If you're on the website and you've selected your files, you should see some options above your files, like "download", "delete" and a "..." (ellipsis) button. If you click on the ellipsis, you should see a "move" option, which will allow you to move your files to the preferred…

Hey everyone, did you get a chance to check Walter's reply above?

Thanks for the update, Jose! You don't lose anything at all and I'm glad I could help. 🙂 If you need anything else, let us know. Have a great weekend!

Hey @"Sarah38", what do you see about this move in your events page? Does it show as deleted?

Hey @"danielrasheedi", what do you see in your plan page here regarding your additional space? Can you send us a screenshot?

Thanks for bringing this to our attention, @"Anna450". Can you try it from a different browser or a private browsing window, to see if that helps? Keep me posted.

Sorry to hear about this experience, @"avikerem". I wanted to clarify that Dropbox is not affiliated with nor have we outsourced our support to this third party service. After searching online, I found that this is a service that provides support on all kinds of services and apps, but they're not related to Dropbox…

Hey @"Jose_Lascurain", just wanted to clarify something, to make sure I have this right. It looks like the app is working fine, syncing, etc., all context menu items are there when you right-click on a file, but the issue is that you don't have the option to make your files online-only, right? Can you check this page to…

Thanks for taking the time to post here, @"Elena Oliynyk". Our team is aware of this issue and are currently looking into it. You'll be updated, once we have more info.

Apologies for the delay here, @"Adrian L.5". Thanks for providing all this info; our team is actively working on this at the moment. You'll be updated, once we have more info.