Hannah Dropbox Community Moderator

Hey @"pb4001", I've looked up your ticket and it seems that you never replied to the previous agent's email, and the ticket was closed due to inactivity. I was able to find your follow-up ticket, though and responded there, so please get back to me when you have a chance. Thanks.

Hey @"Kashiwa14", welcome to our Community. Are the images/videos that show these two different behaviors uploaded the same way to your Dropbox? Or are you perhaps using both the Camera Uploads feature and manual uploads, and these two show different behaviors? Keep me posted.

Hey @"ctyrider", thanks for joining our Community. Where is your Dropbox folder currently located? If it's already (and has always been) on your external drive, you won't be able to update to the File Provider version of Dropbox and subsequently, you won't be able to utilize the File Provider version of the external drive…

Thanks for posting to our Community, @"kmaurits". We really appreciate your feedback on the external collaborators list. I've made sure to pass your comments along to our team about this. If you have any questions, please let us know.

Thanks, @"FStobacco", I'm testing this on my end too as we go along, but it looks like it might not be possible for the external users to share this folder with other external users. One more thing to check, to confirm this, is the folder settings. Can you click on the "Share" button next to the folder, then on the gear…

Thanks for that, @"FStobacco". In the sharing tab of your admin console, in the "sharing externally" section under "direct sharing", can you change the setting to "On (Team + approved)" and then add the emails of the external collaborators, to see if that allows them to edit the folder?

Thanks, @"howdy123"! One more question; if the link is a "can edit" one, are the recipients getting some kind of error on their end when they try to upload files? If you open the link on your end, from a private browsing/incognito window, what do you see?

Hey @"OscarHarris02", you can compare the features that the Family plan offers to the features our team plans offer and then make your decision according to your needs. I hope this helps!

Thanks for clarifying, @"howdy123"! Is this a top level folder within the team space? And are they trying to send a "can edit" link to the folder or invite them with their email addresses?

Hi there, @"Melvin55", thanks for posting! If the Dropbox application works correctly on your computer, you should be able to switch a file to "available offline", by right-clicking on it in your Dropbox folder and choosing the "make available offline" option. Let me know if it works or if you have any issues.

Hey @"howdy123", thanks for joining the Dropbox Community. When you say that you're an admin of the Dropbox folder, do you mean that you're an admin of a Dropbox team account or the owner of the folder in question? If you're a team admin, can you send me a screenshot of your sharing settings in the admin console? Also, are…

Thanks for reaching out to us, @"davebenecounts". The screenshots you sent us are super helpful and I can immediately see the issue. The names of the folders in question have unsupported characters in them, which are the "." (period) and the "*" (asterisk). If you remove the periods and the asterisks from the folder names,…

Hey @"Wrazor", thanks for posting your question to our Community! The amount of files you see there on the Dropbox icon's sync status, is the amount of files remaining to be synced. You can go to the app preferences and ensure that the bandwidth is set to "don't limit". Give it some time once the download/upload rates have…

Hey @"FStobacco", what's the error you're seeing when you try to enable external users to share the folder with other external users, please?

Would you mind giving us your support ticket number, @"Bronwenc"?

Thanks for the update here. Can you please give us the ticket number for your communication with our support team, so we take a look, @"Bronwenc"?

Hey @"Bronwenc", thanks for joining the Dropbox Community. Was the refund issued by our team or did you request it through PayPal? If you contacted our support team, can you give us your ticket number? Also, have you reached out to PayPal or your bank, to see if the money is withheld for some reason? Let me know.

Hey @"Liciarov", thanks for reaching out to us. Selective sync is actually a feature that's available only on our desktop app and not the mobile app. Keep in mind that folders and files don't take up space on the mobile app; what you're seeing is something like snapshots of your files. Are you trying to free up space on…

Hi @"Future ndlovu", if I understand correctly, you're also having an issue accessing your account, because you've lost your phone. Have you checked this article with some relevant info? If nothing helps, I would suggest opening a support request with our team. You can do so, by following these steps: * Open a private…

Thanks for bringing this to our attention, @"CljrRt". Are your files still available, when you login to your account on dropbox.com? If so, instead of trying to replace the Dropbox folder, I would suggest installing the Dropbox app, signing in and just allowing it to sync your files instead. Let me know how that goes.

Would you mind turning your VPN off, to see if that makes any difference? Just so we cover that as well.

Thanks for bringing this to our attention, @"cb140". Do you see the same error, if you open a link from a different browser or an incognito window? Let me know and we'll go from there.

Yes, thanks, Dan! I just emailed you, so we'll continue there. Cheers.

Thanks for the screenshots and additional info, @"Tyndale". Have you tried this from a different browser or a private browsing/incognito window, to see if it helps?

Hey @"Danb789", sorry to hear about this. Can we send you an email, so we can take a closer look?

Hey @"cqi", thanks for reaching out to us and sorry to see you're having trouble. If you check your space usage in your account settings, what do you see?

Sorry to hear about this, @"Road_warrior". Can you let us know what your computer's OS and version is? Have you restarted your computer ever since this started happening? And can you please also send us a screenshot of that box you're referring to? Thanks in advance.

Hey @"CammiMS", I just emailed you, so I'll see you there!

Hey @"Windo", when you're able to access your laptop, to check the info that Walter requested, just reply here, so we can continue assisting you. Thanks!

Hey @"Janny_", can you check your plan page and let us know what kind of plan you're signed into? Are you on a paid subscription?