Hannah Dropbox Community Moderator

Thanks for the ticket number, Lina. I passed your comments along and raised the priority of your case, so a member of our team will get back to you the soonest possible.

In that case, can we send you an email, so we can look further into this, @"Starr58"?

Hey @"EJ27", can you check the steps provided by Samantha here, to make sure we've checked everything?

Hey @"Lina666", sorry to hear about this. Can you give us the number of your support ticket, so we can check it out?

Thanks for the update here, @"GG_drop". Let us know if you come across any other issues.

Thanks for this info, @"adrianxw". The address is one of our official email addresses, so it's not a spam email, but do send us a screenshot, to see if we can figure this out. You should see a camera icon right above the reply box, after you hit the 'reply' button on my comment, to attach your screenshot.

Hey @"ac1982", do you perhaps have any security app, like an antivirus, VPN, firewall etc., that might be causing the app to not function correctly? If you do, temporarily disable them, to see if it helps.

Hey @"komrad9", thanks for joining us on the Dropbox Community. Are these files saved in your Dropbox account? And are you able to access and open the files on our website as normal? What happens when you download them from a different browser? Let me know and we'll go from there.

Hey @"adrianxw", thanks for letting us know about this. Can you please send us a screenshot of the email, showing the address of the sender as well? Just make sure to hide your own email or any other personal info. Thanks in advance!

Don't worry about it, Carol, we'll figure this out! Did you previously uninstall the Dropbox application perhaps, and then reinstalled it? If you go to your backups page online, do you see that the backup of this computer is active?

So, just to confirm (as a shared link is different from a shared folder invite), you see the folder here, with the two people icon on it and an option to add it to your Dropbox, correct? In any case, if no one from your client's side shared this folder with you, I wouldn't recommend adding it to your account. Here's what…

Hey @"wallemoney", you have no issue uploading these photos manually, right?

Hey @"fcaco", thanks for reaching out to us! You can definitely share files with people who don't have a Dropbox account; through a 'view-only' shared link. Can you let us know more about why it's not working for you?

No worries, @"Evan_S", I just sent you an email, so we'll continue there.

We appreciate your feedback here, and I'll make sure to pass it along to our team. If you ever need to reach out to our support team, here are your options, depending on your plan. Also, here's some info on how to protect yourself from phishing and viruses.

Hey @"Jonathan Wexler", thanks for letting us know about this. Was this an email invitation to a shared folder or was this folder sent to you through a shared link? If it was an invitation, have you added the folder to your account yet? Let me know and we'll go from there.

After clicking on your initials/profile pic, you'll need to click on 'preferences'; do you get this option?

Hey @"adrian29630", thanks for reaching out to our Community. The email address this email came from, is a legit Dropbox email address, but good thinking that you reported it, if it looked suspicious to you. You can take a look at this thread for more info on the particular notification. Also, when you report something to…

Hey @"hfiumano", where are you currently seeing that you're out of space? Are you getting email notifications? And if so, are they going to the email address associated with your account here, or a different address?

Can we send you an email, so we can investigate this further, Johnny?

Hey Carol! If you click on the Dropbox icon, then on your initials/profile pic and then on 'preferences', do you see it?

Hey @"johnny18420", sorry to jump in here. In order for the referral to be valid, this person would need to install the Dropbox desktop app on their computer as well, did they do this? Here are the steps they need to follow.

Thanks for that, @"wallemoney"! If you clear the Dropbox app's cache or uninstall and reinstall it, do you see the same behavior?

Hey @"wallemoney", thanks for bringing this to our attention. Are the WhatsApp images also saved in your Camera Roll apart from the WhatsApp folder on your phone? Can you send me a screenshot of your Camera Uploads settings, showing the images you've chosen to upload? And what is your device's OS and version? Let me know…

Sorry to see that you're having this issue, @"Starr58". Have you tried restoring your purchase by following these steps?

Hey @"joao cruz", does this only happen with Excel files? Or other types of files too?

Hey @"Carol G.1", thanks for reaching out to us. It looks like you've enabled our computer backup feature on the Dropbox application. You can disable it and move your desktop folders back to their original location, by following these steps.

Not a problem, @"cantunsubscribe", I'm glad to see you were able to resolve this. If you need anything else, please let us know. Have a great day!

I appreciate the additional info here, @"2ndMile". Can you check if Dropbox has full disk access on the computer? Perhaps that's the culprit here.

Hey @"munch1", sorry to hear about this. I moved your post to a thread with info relevant to your case; can you take a look? Let me know if you have any questions.