Hannah Dropbox Community Moderator

Hey @"Pghtom", thanks for joining the Dropbox Community. Was this folder a shared folder or just a normal non-shared folder in your account? Do you see any events related to it in your events page?

Hey @"Anto_58", thanks for reaching out to us today. Can you please check the sync status and version of the Dropbox, by hovering over the Dropbox icon in your system tray/menu bar?

Hey @"katebauer", thanks for joining our Community! That's really strange, indeed, but let's see what we can find. How are you uploading the files to Dropbox? And what do you see about this in your events page? Keep me posted.

Hi there, @"nictansl", thanks for reaching out to the Dropbox Community! Can you let us know the exact error you're getting when trying to create a new account under that address? A screenshot would be most helpful. Also, does the website allow you to login to Dropbox using that email address? Let me know and we'll go from…

Hey @"Hughmoz", I moved your post to a thread about the same issue. Can you try the solution there and let us know if it helped?

Thanks, @"cachaito", I completely understand what you mean. Just as a test though, can you disable that, just to see if it helps at all?

Hey @"NCMonsterTree", sorry for jumping in! If you login to your account on dropbox.com and navigate to this file, do your employee's updates appear there?

Hey @"PlayLearningLife", sorry to hear about this. Are you having this issue, while connected to a corporate or a personal network? Have you tried different browsers or a private browsing window?

Hey @"MM112", thanks for reaching out to us. Is this happening in your account on dropbox.com or in your local Dropbox folder? Can you please send us a screenshot of that shared folder icon, so we can have a visual of the issue? Thanks.

Thanks for the additional info and the screenshot, @"cachaito"! Do you perhaps have any security programs, like an antivirus, VPN, firewall, etc. that could be blocking Dropbox from connecting?

Thanks for keeping us updated, @"FritzTheBox". If the issue does return, please let us know. Have a great day!

Thanks for bringing this to our attention, @"mikechiu". Do you see the same when using a different browser/private browsing as well? Can you send us a screenshot of the error, so we can take a look? Thanks in advance.

Hey @"cachaito", thanks for bringing this to our attention. When the Dropbox icon is grayed out, what do you see when you just hover over it with your mouse? Also, just to confirm, can you go to the "general" tab in the Dropbox preferences, to make sure the "Start Dropbox on system startup" option is checked? Thanks!

Absolutely! If you need anything else, let us know. 🙂

If you need anything, you can always reply back to this thread, and we'll be happy to help further, @"sportsman1"! 🙂

Thanks, @"rshc22", I just emailed you, so I'll see you there.

Hey @"Saul"_Rodriguez, I can see that you have another ticket that's been sent to our specialists, so make sure to keep an eye on that one for an update. I raised the priority of your ticket, so you should be getting a reply the soonest possible.

Hey @"LangstonS"! Can you check out this article and let me know if it helps?

Hey @"Jay4491", it does sound like your links are banned. Can we send you an email to investigate this further?

Hey @"tks32", are you on the updated Dropbox Backup in order for this feature to be available to you?

Hey @"Stuart L.9", thanks for reaching out to us and thanks for your feedback. Can you take a look at this article and let us know if it helps? Thanks.

Sorry to see that you context menu items are missing, @"plannerguy". Can you let us know if you've tried Sam's steps in the solution provided here, or any other troubleshooting steps in the thread?

Hey everyone, thanks for bringing this to our attention. Have any of you tried to do a more advanced reinstall of the Dropbox app, to see if that helps?

Do you have the original folder in your computer, to compare the number of files in it, to the number of files uploaded to Dropbox? There's no other way to confirm this, I'm afraid.

Hey @"davekeyboardo", sorry to hear that. Do you have any security apps that might be blocking your connectivity to Dropbox, like an antivirus, VPN, etc.?

Hey @"Avenged", sorry to see you're having trouble. I'd also suggest reaching out to our support team about this. To do so correctly, open a private browsing/incognito window and go to this page, fill out the form and submit your request. Once you have your ticket number, please send that along to us here as well.

Hey @"jackdavid09", thanks for your reply on this thread. Are you having this issue with links you created in the account you're reaching out from or a different account? Can you send us a screenshot of the error, please?

Hey @"powerfoot", thanks for the additional info and screenshots. I see that the Dropbox application was stuck at "Starting..."; is it still stuck on that same message?

Hey Sam, happy Monday! Is the backup status still the same today?

Hey @"Carina101", thanks for your post! At the moment, it's not possible to see if a member of a shared folder has actually viewed the folder. If you check Mark's reply above you'll see some info about the viewer info feature, however, that's for individual files. If you have any questions, feel free to check back with me.