Hannah Dropbox Community Moderator

Thanks for the update, @"PLPL". If you haven't already can you restart the computer, to see if that helps? If not, please also quit the Dropbox app and relaunch it from your applications folder.

Hey @"alejandro" Q , do you see the same if you first download the file from Dropbox to your computer and then open it with Acrobat locally on your computer?

Hey @"RC50", did you use a private browsing/incognito window like Rich suggested? If not, please do so and in the "I want to look up information related to:" box, choose "other" and type in an email address you can access, fill out the rest of the form and submit the request. Let us know when you have your ticket number.

Thanks for bringing this to our attention, @"PLPL". Can you hover over your Dropbox icon and let me know the current sync status and version of the app? Are you getting some kind of error message when the app crashes? Let me know and we'll go from there.

Hey @"dixiegirl", we did have an issue with our website showing a 500 error when trying several things, but it has since been resolved. If you're still experiencing this issue, try a different browser or a private browsing window, to see if that helps.

Hey @"Tricia Greeley", since this issue requires account specific info, can we send you an email to investigate further?

Sure thing, @"TheQueenFantasia", I just emailed you, so we'll continue there!

Hey @"Charsiu", thanks for reaching out to us. If I understand correctly, you've moved some files to your Dropbox folder to sync them to your account and you'd like them to sync as online-only automatically. This is not possible, because in order for the files to sync to your account for the first time, they'll need to be…

Hey @"BenR17", just to clarify, do you mean that you have the file saved in your Dropbox and you open it with the 365 app through Dropbox, but the changes you make aren't saved to the file in your Dropbox?

Thanks for the update, @"TheQueenFantasia". Can we send you an email, so we can investigate this further?

Hey @"bbogdan", thanks for bringing this to our attention. Would you mind guiding me through the steps you followed to scan documents in Notes? If you use the scanning feature on other documents, does it work as expected? Let me know and we'll go from there.

Sorry to hear that, @"AFramePhotos". Have you tried uploading your files using a different browser or a private browsing/incognito window, to see if you get a different behavior?

Hey @"mstomasik", to clear the Dropbox cache, open your Dropbox app, tap on "account", then on the gear icon and then on "clear cache". Let me know how it goes!

Thanks for the update, @"rduff"! These actually don't look like Dropbox sync icons; do you happen to have OneDrive enabled? It looks like it might be interfering with your Dropbox files.

Hey Victoria! As I mentioned, email response times are a little different, however, if you take a look at your ticket, you'll see that our team has handled your request. If you need anything else, let us know!

Hey @"sickandtired", sorry to hear about this. I'm afraid there isn't currently an automatic way to merge two accounts. An easy way to go about this though, is to share the files you want with the account you prefer. Once you've shared the files, you can cancel the subscription you don't need and continue using the one you…

Thanks for keeping us updated on your issue, @"NYFLICKA"! I'm glad you were able to resolve it. If you need anything else, let us know.

Hmm, if you go to the "sync" tab in your Dropbox preferences, what's the selected option for syncing new files?

Thanks for the screenshot, @"rduff". These are indeed a couple of Dropbox sync icons that already existed; would you mind checking the article I linked in my previous reply for additional info on the sync icons, and let me know if you have any questions?

Hey @"beyon", thanks for your post! I moved it to a thread with info relevant to your query, but make sure to also check this article on moving your Dropbox folder to an external drive. Let us know if you have additional questions.

Hey @"none22", I can see that two of my colleagues have offered to send you an email, in order to look into this issue further, but you never confirmed. Would you like us to do that?

Thanks for reaching out to the Dropbox Community, @"rduff". Would you mind sending us a screenshot of how the icons look? Do they seem different than the ones you see in this Help Center article? Keep me posted!

Hi again, Victoria. Email response times are a bit different than the response times here on the Community or social media. Our team has raised the priority of your ticket, so the agent working on your case will get back to you as soon as possible. Just make sure to keep an eye on the email chain for any updates.

Hi again, @"Clifford_B"! In the beginning of the article I linked to you, you'll see some info about moving a shared folder to a different location (not the actual steps); the steps you tried to follow, concern Dropbox Business accounts, so indeed, they are not relevant to you. If you navigate again to what we see in your…

Hey all, we really appreciate your input in this. Can you also take a look at the number of files you're currently trying to sync? The Dropbox app has a (soft) limit of 300K files, so exceeding that number will cause the app's performance to decline. If you're over this limit, can you remove some folders from the Dropbox…

Hey @"EZTejas", thanks for posting your question to the Dropbox Community. You can definitely create shared links to your documents, but whether you can add the links to your email signature or not, is not something that's controlled by Dropbox. Which email service provider are you using? You might want to look into their…

Hmm, thanks for the update, @"eli104". Can you run the offline installer of the Dropbox app and let us know if that works for you?

Happy to help, Judith! If you need anything else, let us know.

Hey @"amcoffice", thanks for reaching out to us on the Dropbox Community. We really appreciate your comments on this feature and I wanted to let you know that I've passed your feedback to our team. If you'd like to open your files in full-screen mode, you can simply click on the "open" button at the top right corner of the…

Thanks, @"ydrt"! I see your case is already being handled by our team, so make sure to keep an eye on that email chain for any updates. If you need anything else, let us know.