• Ask questions and get help
• Share ideas and feedback
• Learn from other Dropbox users and experts

We’d love your feedback! As you explore, let us know what you think:

• What’s working well?
• Anything confusing or missing?
• Ideas for how we can make this space even better?

👉️Share your thoughts below in the comments! Your feedback has always shaped this community and that’s not changing.

Thanks again for being part of the Dropbox Community 💙

~ Angie

I then logged back into the Advocates Account and discovered there wasn't any info, apart from the usual "Log in to our Website," which leads to the Dropbox Teams Page. Goodness, I had taken some screenshots of my Advocate Account details late last month, when I noticed there weren't any more challenges to complete. Let me know if you need me to share them with you!

Please advise me on what happens to our previous 'Advocates Rewards Points' progress? How can I update, transfer, or redeem them, considering that I was left with a slight amount to reach the next redeemable level (5000)?

I also need to confirm, now that we have migrated to the new Deeto Community Account, should I also uninstall its Mobile App? And, related to that, does the Deeto have a Mobile App? Thank you.

That's the latest screenshot of the Dropbox Advocate Challenges Website!

Thank you.

Issue:

I have been using the transcription feature for audio files for a while now for work to make first transcriptions of interviews. Usually no issue. Now Dropbox is transcribing an audio file in English (there might be one or two words in Afrikaans here and there but over 90% of the content is English) into a seemingly slavic language, probably polish, for some reason and there seems to be no feature to tell Dropbox to change the transcription language. 
I saw some older, closed threads where people had the same issue with video transcripts but there it seemed to have been triggered by where they were based. My case is doubly strange, as the file is in English and I am based and currently using the feature from Switzerland. I checked and my VPN is not active and was not active at the time of transcribing. 
Any fixes known?

Thanks

Do I need to cancel the gmail account?  What can I do so I don't need to keep signing in?  Every time I do, my settings change.

And speaking of, is there any way to change the default settings of specific features?  Like I dislike quick view and would like the default to be full-screen instead of having to check the box again every time I log-in (again, daily at the moment...)

Thank you for your help!

Hope you can help.

I want to report issue (I believe it is bug) related to trouble with communication between your web site (https://www.dropbox.com/home) and the official Dropbox application (v240.4.8493) that normally happens on loopback port 17600:

This used to work well, but for whatever reason it shows errors on try to open some file using ellipses > Open in > Desktop. Pretty often the web site cannot even detect that there is working desktop application. At the same time Dropbox desktop application seems well working - no delay in sync, etc.

I made a little research what might be the reason and found out that despite desktop application does most of its work well there is significant delay (softly said) in responses to requests that website sends:

Such responses have to be in borders of milliseconds (1 second is a huge delay). Above delay leads to processing timeout and error seen on first screenshot.

One more additional detail: it seems that even when particular file is opened successfully at the end, Dropbox application delays it response related to the file till file gets closed. Is this normal?! It's rather BUG!

Please, forward above to team responsible for Dropbox application development.

Question or Issue

Hi,

in the web browser version of  dropbox, when choosing file info, the date are shown in 2 differents formats, that is very confusing to understand when looking at dates like 11/5/2025 and 5/11/2025 for example, which one is month?

Modified : day/month/year

date upload:   month/day/year
date created: month/day/year

here is a screenshot when you can see

https://www.dropboxforum.com/discussions/101001020/dropbox-website-is-stuck-loading-when-i-try-to-login/786004

However, I didn’t find a solution there.
Could you please tell me how to log into my account on a new device?
Why does the authorization work without any issues on one device but get stuck on another?

We’d love to hear how you’re using Dropbox today - is it something you use once in a while, is it part of your day to day, are there any features you can’t live without? What workflows have you built that save time or reduce friction?

And where do you see opportunities for us to do better?

Your tips, ideas, and honest feedback really help us to make sure we can share useful tips, and they help other community members discover new ways to get more out of Dropbox too. 

Share your experience, favorite features, or suggestions in the comments below. Your voice truly helps shape the future of the Dropbox community 😁

The Dropbox Community Team

Device: Macbook
Operating System/Browser (if using the web): macOS Tahoe 26.3.1, Chrome
Dropbox App Version: Paper

Question or Issue
Whenever I try using Find & Replace in Dropbox Paper, I can’t seem to replace text with nothing (leave the replacement field blank) the way I can in MS Word/Google Docs.
e.g. if I want to quickly remove a recurring character, extra spaces, or formatting marker across a document, Paper doesn’t let me do a blank replace, which makes cleanup much harder than it needs to be.

In my main account, I've deleted a Backup (proper Backup; a computer that was registered there).

Today, when exploring the "Recents" filtering on the Home page, I see the name of that computer, folders and files within are still there! I can even open and visualize them.

Even though they were supposed to be wiped; when I delete the whole Backup and confirm, they are not supposed to be stored under the retention period. Also, I don't see them anywhere else; not in Deleted Files; not in dropbox.com/backups, so there is no way to restore them or properly delete them.

When selecting those files in questions from the Recents filter, the only options I get are "File Info" and "File Activity", so Dropbox "knows" that those files are supposed to not exist anymore and, hence, it won't let me do anything. When you right click other; existing files there, you get all the options like Open, Share, Delete, etc.

In summary, this is clearly a (serious) bug:

• Those files should have been completely removed when I deleted the Backup
• They shouldn't show up in Recents list as a leftover
• Serious privacy issue, as not only they show there as some useless remnants, I get a thumbnail preview of them and I can double click to open! You are clearly storing my data I chose to delete!

As a side note, why can't we clear or selectively remove items from the Recents list; nor on the Web or the App? I've seen some posts from years ago. Is this ever going to be addressed? All the other main players (Google Drive, OneDrive, etc.) allow that, so why do I have to see stuff I don't want in my Recents filtering "forever" (or until they get cycled out; which I couldn't find any documentation on how many files you keep there)

Thanks.

I have checked various guides and instructions on setting up embeded video on website, with the video mp4 hosted on dropbox. The error I got is "No video with supported format and MIME type found."

My code is (e.g. on abcde.net/test.html)

<html>
<body>
<h1>one</h1>
<video width="100%" height="auto" controls>
    <source src="https://dl.dropbox.com/scl/fi/blablablafile.mp4?raw=1" type="video/mp4">
    Your browser does not support the video tag.
</video>
</body>
<html>

I got this code from somewhere, inserted the H1 to make sure the page does load, yes. The mp4 works if accessed directly, with the http://www.dropbox.

The only guess I .... guess is that I am on a basic/free dropbox account.

To prove it, I put the same mp4 on the same server and folder of the web page (ie. abcde.net/test.html), and the video shows up and plays.

Thank you for clarifying!

David

Thanks!

Question or Issue

If anyone can hop on a video call and help me download large 'camera uploads' folder (96GB), 26K mostly images/some videos to external usb stick I'll happily transfer $20! 

First formatted external hard drive to exFAT but tediously slow having to download files as zip in download folder only and then copy to external hard drive. Tried to set up as APFS with no luck. Getting all sorts of error messages every different workaround I try. If anyone could walk me through it via video call I would really appreciate it. Other folders are no issue to copy/transfer.

Question or Issue

My Dropbox Basic account is over quota and completely locked. I cannot view or delete files via:

- dropbox.com/home

- /deleted_files

- mobile app

- desktop app

I am not asking for more storage at the moment. I just need temporary access to delete files and bring the account under quota so I can properly assess my current and future needs. Can a Dropbox staff member advise or escalate?  Many Thanks.

MW

Application Affected
Dropbox website
Device
MacBook Pro
Operating System/Browser (if using the web)
macOS Sequoia 15.7.4
Dropbox App Version (if using the app)
NA

Device Dell laptop
Operating System/Browser (if using the web) Windows 10
Syncing Status "Uploading 283 of 284 items"

I'm fairly new to Dropbox. I'm trying to use it to back up my Thunderbird Email database, which is almost 15GB. I upgraded to a Personal account. I quickly found that trying to upload the whole DB fails, so I've been uploading folders at a time. I selected multiple folders and files to try to simplify the process, to a total of 296 files in 49 folders, totaling 418MB. Some of these were empty, so they didn't upload. A couple of folders were fairly large (15MB, 18MB), but it seemed to be working. But for the last 15 minutes it's been hung up saying "Uploading 283 of 284 items, 11 seconds left." Should I just cancel it out, and hope the 284th file is isn't significant?

Device
mac Book Air
Operating System/Browser (if using the web)
Chrome

Syncing Status
I have no idea how to check this

Question or Issue
I'd like to access the Hypnosis -Money folder--it is a MP3 shared with me but I can't --as you can see it is shaded out.  Not clickable.  Thanks! 

I mostly use dropbox within Finder, but occasionally on web as well, so it would be ideal for me to see this kind of link in both interfaces. 

Is this possible already or if not, would others find this helpful as well? 

Ideally, I would like the 'Photos' tab to display photos from my personal life only, which would make it easier for me to explore my timeline and relive my memories.
Therefore, I would like to request a feature that would allow us to select which directories should be included or excluded from the Photos tab.

Thank you.

“Cannot open the file because the file format or file extension is not valid.”

Here’s what’s happening:

• I can see the file names and folder structure in Explorer.
• I can also see the same file names on Dropbox.com.
• But when I try to open any of these files (locally or on the web), they fail with format/extension errors.
• The files appear to be zero‑byte placeholders rather than real files.
• Most of my other files still exist on my second laptop, but the ones I urgently need do not.
• These missing files appear in Dropbox, but none of them open anywhere.

This all started after repeated issues with the Dropbox sync engine failing to start. Dropbox would install, but the app never launched, no tray icon appeared, and the sync engine seemed to be stuck in a crash loop. I believe this may have caused Dropbox to replace some of my original files with empty placeholder versions.

I need help determining:

1. Whether Dropbox has older historical versions of these files stored internally.
2. Whether a data recovery review is possible for these zero‑byte or corrupted placeholder files.
3. Whether Dropbox can confirm if these files ever successfully uploaded before the sync engine failed.

These files are extremely important to me, and I’m hoping Dropbox Support can check server‑side logs or historical versions to see if recovery is possible.

Thank you for any help or escalation you can provide.

My main issue is that I can not get to the login page using Firefox. Is this a known issue, something temporary or just not supported?

Question or Issue

I was working inside of a Paper document I had created. Mid typing I was thrown out of my document. A popup appeared that I lost connection. After restarting my wifi I'm still not able to get back in to the document. I tried a different browsers, private mode, VPN. I also tried opening it on my phone through the Dropbox app. No luck. Tried sharing the document with a friend and still get the same error.

Is there any way the progress was atleast saved somewhere so I can acces this and make a backup?