I then logged back into the Advocates Account and discovered there wasn't any info, apart from the usual "Log in to our Website," which leads to the Dropbox Teams Page. Goodness, I had taken some screenshots of my Advocate Account details late last month, when I noticed there weren't any more challenges to complete. Let me know if you need me to share them with you!

Please advise me on what happens to our previous 'Advocates Rewards Points' progress? How can I update, transfer, or redeem them, considering that I was left with a slight amount to reach the next redeemable level (5000)?

I also need to confirm, now that we have migrated to the new Deeto Community Account, should I also uninstall its Mobile App? And, related to that, does the Deeto have a Mobile App? Thank you.

That's the latest screenshot of the Dropbox Advocate Challenges Website!

Thank you.

It would be very helpful to have an option to delay automatic camera uploads.

Right now, photos are uploaded immediately, which means I often have to delete unwanted photos twice – first on my phone and then again in Dropbox.

A delay (or temporary queue/“review before upload” option) would make it much easier to sort and remove unwanted photos before they are uploaded.

Question or Issue
When I go to files app, under Dropbox it shows Syncing with Dropbox paused. This is only happening on my iPad Air 2026, it works fine on my iPhone and iPad gen9.

Same issue is described in 2 other discussions :

“Syncing with Dropbox paused” error when I access my Files app on iPad | The Dropbox Community

“Syncing with Dropbox paused” error when I access my Files app on iPad | The Dropbox Community

The solutions discussed there do not solve my problem.

I set it up so it uploads everything, not just new photos, but it will only upload new items. I believe it recognizes older pics as "already uploaded" and I don't know how to reset this.

I have already re-installed the app, deleted all files in the Dropbox's Camera upload folder, restarted the device. Still, Dropbox will only upload new files.

Thanks in advance!

Question or Issue
I click into my Dropbox app one day and I noticed half my photos were missing don’t no why but it still says my account is full.

Device
Pixel 9a
Operating System/Browser (if using the web)
Android 16
Dropbox App Version (if using the app)
Latest on play
Syncing Status
NA 

What I am trying to do: I make a new folder on my dropbox. Then I select "upload", "files". I navigate to my local folder on android which contains 3000 pictures. I press "select all", and "select". I now expect all files to be uploaded to my Dropbox folder.

what happens: dropbox shows a popup with "preparing to upload". This dialog will animate for a minute or so. Then the app reloads and shows my root Dropbox folder.

expected behaviour: files uploading to my Dropbox folder

more stats: over 1 terabyte free space. Total upload size is less than 30 GB.

Question or Issue

For over a decade, I’ve been able to export a single file via email by just pulling up the file and hitting export. In the past year, I’ve had to change to using the check mark by the file to be able to export that single file. A more involved approach, but still doable. But as of today, the only way I can export a file is by sending a link to the folder. I don’t expect customers to follow a link to get the contract I’ve always sent to them directly. Plus, I’d have to make a folder for each contract so they didn’t see all the rest of my contracts.

How do I fix this? Do I have to skip Dropbox and just send contracts directly from the signing app? How is this an improvement? 

When I go to share (and subsequently generate a link) I now see a mandatory choice of either 1) editable or 2) viewable only. The software defaults to editable (which I think I was inadvertently using for a while and NOT what I want).

When I noticed this today, I went to the viewable option instead and then looked at the settings. There are options (see screenshot below) but it seems like the option to have downloads enabled on viewable links is greyed out? But also kind of difficult to tell – it looks lighter blue than normal GUI switches I've seen in the past... It looks like it is on by default but I don't know if it being greyed out means that it is stuck on or that it is not functional (meaning even though its showing as on, the greyed-out-ness means it is actually off AKA no downloads for recipient). 

Can you please clarify this confusing interface before I send the link? I do not want to send things then recipients say they can't access it. The interface really shouldn't be this confusing. Thanks!

We’d love to hear how you’re using Dropbox today - is it something you use once in a while, is it part of your day to day, are there any features you can’t live without? What workflows have you built that save time or reduce friction?

And where do you see opportunities for us to do better?

Your tips, ideas, and honest feedback really help us to make sure we can share useful tips, and they help other community members discover new ways to get more out of Dropbox too. 

Share your experience, favorite features, or suggestions in the comments below. Your voice truly helps shape the future of the Dropbox community 😁

The Dropbox Community Team

Integration Affected
Excel
Device
(Dell 2 in 1 16 inch laptop  model DB06250
Operating System/Browser (if using the web)
Windows 11, Home and Chrome
Dropbox App Version (if using the app)
V 242.4.5815

Question or Issue
Hello, I cannot open embedded word documents in Excel spreadsheet, in Dropbox on my Samsung S24 Mobile phone. The spreadsheet  is fully workable on my mobile, excepting when I press the cell containing the embedded (not linked)  word document., it  only identifies the cell (eg B2) rather than open the embedded fileit says "This version of Excel doesn't support interacting with embedded files" When I open the offline folder it works perfectly on my laptop

Also, sometimes when I open the file on my mobile, it comes up with "open with" and when I press that, it goes straight into the spreadsheet.

The screen shot shows an unfilled circle, whereas the others are all filled? 

I cannot find in Dropbox application, where I can upload a newer version of Excel?

Hope you can help, please

Kind regards Doug  

Question or Issue:

Major and serious bug with the last few versions of the iPad app. The new Dropbox update for the iPad broke the search function when you search for text within a PDF file. You cannot see the search results anymore!! This happens on the iPad when trying to search through a PDF file for text!! The search box appears when you click on the magnifying glass within a PDF file, but then Dropbox HIDES all of the search results when it displays the search results!! We cannot search through PDF files anymore on the iPad because it hides all the search results!! Dropbox, please fix this bug ASAP!

iPhone 13 pro max
Operating System/Browser (if using the web)
IOS 26.2
Dropbox App Version (if using the app)
462.2.2

Question or Issue

Dropbox imessage app used to show up in imessage when you wanted to add an attachment. It used to be intuitive, now you have to jump through hoops just to add a link. What happened? 

Question or Issue
Hi everyone,
I'd like to have a shortcut to a Dropbox specific folder on Android phone screen. But if I try to add a widget to the screen, the Dropbox app does not appear...  The instruction found on this page do not work at all: https://help.dropbox.com/organize/android-create-folder-shortcut. How can I solve it? Thanks

Question or Issue

Ios 26.2, 26.2.1, 26.3 cannot be installed. After clicking on the app store, turn around, and then return to get it. It can't be installed. I called apple customer service and replied that the application was incompatible with 26.2. I asked for help in the community, hoping to solve it.

In the iOS Dropbox app, the Photos folder has copies of all the photos that were uploaded to specific folders in the Dropbox cloud.  When I delete one of those photos from the Photos folder on the iPhone, the copy in the Dropbox cloud is also deleted!

Note that in the iOS Dropbox app, I had "Camera uploads" "On" with the following pertinent settings: "Upload from" "Videos" (only that folder), "Save HEIC photos as" "JPG", "Save Live Photos as" "Live Photo".  Though photos should not have been affected, I turned off Camera uploads.  I ran the same test with the same result: a photo sent to a specific Dropbox folder appears (in HEIC format) in that Dropbox folder online as well as in the Photos folder in the Dropbox app on my iPhone; deleting the photo from the Photos folder in the iPhone Dropbox app also deletes the photo from the specific Dropbox folder in the cloud.

The PictureEcho website recommends using the "Free Up Space" option in the iOS Dropbox app to delete the copies of the photos on the iPhone and not on the Dropbox cloud, but I cannot locate that option anywhere in the Dropbox app on my iPhone.

Restarting the Dropbox app does not make a difference.  Reinstalling the app including removing all the Dropbox data stored on the iPhone would solve the immediate problem but would not address the bigger issue: as-is Dropbox is only useful for sharing (unannotated) photos and videos that I don't mind also storing on my iPhone.  Since I have a backup service for my (Windows) laptop, without a solution I'll go back to moving photos and videos from my iPhone to my laptop.  This greatly diminishes the justification for paying for a Dropbox Plus account.

The "Free Up Space" option would help but I question the multiple steps required.  In iOS select two photos, upload to Dropbox, close the Dropbox upload window, reselect the two photos, delete, open the "Recently deleted" folder (album?) and delete the two photos (or delete all).  In the Dropbox app on the iPhone, select "Free Up Space" and then (as needed) delete the cache.

Then there's the issue of the comments added to a photo in iOS (apparently) not getting stored in Dropbox.  In Dropbox online I can view a photo with the iOS HEIC extension and view the basic HEIC metadata, but I cannot view comments added in iOS.  I can add comments in Dropbox but presumably those comments are not visible in iOS (or on my Windows laptop) outside of the Dropbox app or website.

Question or Issue

My Dropbox Basic account is over quota and completely locked. I cannot view or delete files via:

- dropbox.com/home

- /deleted_files

- mobile app

- desktop app

I am not asking for more storage at the moment. I just need temporary access to delete files and bring the account under quota so I can properly assess my current and future needs. Can a Dropbox staff member advise or escalate?  Many Thanks.

MW

Thank you.

Dropbox app on iOS 26.2.1 converts Camera Uploads photos from .jpg to .heic

I have restarted, installed everything over and over.  Removed preview app, and nothing.

Application Affected
dropbox on iphone
Device
iphone 17 pro ios 26.2.1
Operating System/Browser (if using the web)
files iphone app
Dropbox App Version (if using the app)
460.2.2

Question or Issue
Need a solution  

When the docment in dropbox does occasionally open in word after an eternity, then it will not close and you have to clear all active apps to get it too close. 

Word works perfectly with my one drive files.

I’m trying to connect Dropbox in the Excel SMS app on my smartphone. During the Dropbox sign-in process, the app keeps asking me to grant access permissions. After I accept, it returns me to the same consent screen again and again, so I can’t complete the connection.

This happens every time I try to link my Dropbox account within the app.

I’m attaching a screenshot showing the issue. Here is the app link:

https://play.google.com/store/apps/details?id=com.samapp.excelsms.excelsmsfull&hl=pl

Could you please advise what I should check or how to complete the authorization properly?

Thank you in advance for your help.

Best regards,

Michał

Device: Kindle Fire Max 11

Operating System: Fire OS 8.3.3.8

Dropbox App version: Latest

For the last few years I have used Dropbox almost daily, importing files into Songbook Pro.

At the end of December I retired my Fire Max 11 and bought a new one.

It has been working fine, but about a week ago I can no access Dropbox on my Fire Max 11 (I have plenty of room in Dropbox).

The problem first started when I would log into my Mac's Kindle Dropbox, import a file to it, but nothing new would appear on my Dropbox Kindle, just older items. The last one I imported worked fine, but then it could not be deleted from Dropbox when I was through with it.

Now when I would try to sign into Dropbox (on the Kindle) I get a message, "Can't connect to Dropbox. Make sure you're online, or try again later."

I can still access Dropbox on my desktop Mac, no problem.

I have twice deleted and reinstalled Dropbox on the Kindle, and numerous times restarted the Kindle. I have no problems with any other app.

One month ago I retired my Fire Max 11 and bought a new one. I still have it, I suppose I could reregister it and see if it would work?

I have an old android handset - HTC- One with Dropbox app version 2.3.5.10. I am unable to unlink device from Dropbox. A message occurs Error: ' you must be online to unlink. Check your connection or try again'.  However, I am connected to WiFi.

I can access the website on my other devices laptop and mobile, but the old handset is not listed on the basic Dropbox account I have.

Appreciate if you can advise please.

Thanks

What do I need to do?