Rich Super User II

Refer to the following help article: * https://help.dropbox.com/accounts-billing/security/ransomware-recovery

@"audrey smondack" wrote:I want to delete my account ... there NO "delete account" option in General settings. The option to delete your account should be found at the bottom of your Account page. If you're a member of a team then you won't be able to delete your account. You would need to contact the team admin in that…

If you're viewing the file on the Dropbox website, you're looking at a transcoded preview of the original. To view the original file, download and open it on your computer.

@"vickibristol" wrote:How do I know if I have access to smart sync? I pay monthly for my drop box... If you're paying for your Dropbox, you have access to Smart Sync. 1. remove the current file completely from my comptuer locally and have all the recordings files online /website. Using Smart sycn, then in future I would…

@"Здравко" wrote::grinning::grin::laughing: Where you got this crystal ball, @"Rich"? Let people decide what they want! :stuck_out_tongue_closed_eyes: Simple... by reading what was asked. @"vickibristol" stated that they wanted to unsync the content, but continue to save to the folders. You can't do that with Selective…

@"vickibristol" wrote:... I need to UNsync them from my computer -as they will take up a lot of space. But if I do this, how do I save them to dropbox easily? Actually, the feature you want to look at is Smart Sync, not Selective Sync. Selective Sync removes the folder from your computer, so you wouldn't be able to save…

@"cheyne" wrote:I emailed them a link and they click the link and signed up but neither of us received any credit. Signing up isn't enough. Your firend needs to install the Dropbox client on a unique computer, sign in, and confirm their email address. If all of the steps are not completed, the bonus space is not awarded.…

@"K-DB" wrote:How do I stop changes to filename when files uploaded using the file request function? There is no setting to prevent that from happening, or to change how it's renamed.

@"theMichaelB" wrote:Prior to the recent sync changes, I would exclude that folder from syncing, and then recreate it and it would be ignored. ... Any thoughts how I can achieve this now? Dropbox now has an Ignore feature. * https://help.dropbox.com/files-folders/restore-delete/ignored-files

@"cheyne" wrote:Hi, I referred a friend and did not get any extra storage. You can check the status of the referral on your Plan page. Remember that your friend needs to install Dropbox on a unique computer. Mobile devices do not count for referrals.

Tagging @"brianwski" 

Do the links work (with the ?raw=1) if you paste them into the address bar of your browser? Use an Incognito/Private window so you're not logged into your Dropbox account. If the links work and you're able to either play the file in your browser or the browser tries to download it, then there's nothing wrong with the link.…

Walter is correct. You're looking at the Created Date or Modified Date which will often change to the date of download (regardless of the platform). This is because that's the date that the file was created on THAT device. The date the photo was taken is still preserved within the EXIF date (or metadata) for your photo.…

It's not recommended, at all, to place one service's sync folder inside that of another service. Conflicts like the one you're seeing are bound to happen, and such a configuration cannot be supported by Dropbox.

@"elvis1991" wrote:i need customer support chatt link to chatt with them,i want to delete my account. The support options that are available to you can be found on the Support page. Typically, Live Chat is only available on Professional and Business accounts. That said, you can delete your account yourself. Refer to the…

I don't believe there's an option to disable notifications for File Requests.

@"stephmacd" wrote:How do I get Dropbo to recognise the new user path C:\\Users\\Steph.000? Go through an advanced reinstall. * https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall

If you're viewing them on the Dropbxo website, then you're viewing a transcoded preview of the original. To view the original video, it needs to be downloaded and played on a computer.

I doubt the 259 MB of space she received had anything to do with the referral. Referrals award 500 MB of space, no less. More than likely the entire referral (both your side and hers) was inelegible. This can happen if you're both on the same network, or if she used a computer that previously had Dropbox installed. No one…

I've notified someone within Dropbox but they likely won't see the message for a few hours still. Tagging @"Jane", @"Lusil", @"Jay"

As the message states, the file is more than likely in an older Excel file format (2007 or older). Newer versions of Excel save files in a different format. While you can open and view the older formats, you usually can't edit them in the iOS apps. This is a Microsoft issue, and unrelated to Dropbox.

@"CR1001" wrote:A link to a statement from RICH SuperUser that Dropbox never behave different delete files from the local drive. And I'll state it here once again, confirmed by Dropbox themselves, that unchecking a folder within Selective Sync has ALWAYS removed the folder from the local drive. That it the entire purpose…

Nothing has changed. Dropbox does not have a feature that allows you to send files to your account through email. There have been third-party services in the past that provide such functionality. Some have been discontinued. Others can be found with a Google search.

This isn't a Dropbox issue, but a limitation of Windows. Folders ending with a period cannot be created on Windows, so Dropbox is unable to sync them to a Windows comptuer. If you try create such a folder manually, Windows will simply remove the dot. *…

Were the files marked as Local, or Online-only? If they were Online-only then what you synced were just the placeholders for the files. You need to make sure the files are fully synced to your local drive and display a green check mark. Only then are the actual files on your computer, at which point you can move or copy…

@"Nikolai7" wrote:I cant find the option to switch the default download location. The Dropbox client on your computer will always sync to the Dropbox folder. You can move the entire folder to a different drive in Preferences (externals are NOT recommended), but you can't specify a different sync location for just certain…

The copy of Word you use on your computer is different from the Word Online version that Microsoft offers. Word Online doesn't support all of the features or possible formatting that you get from the desktop version of the application. As such, there can be some differences when moving a document between the two versions.

@"Meegeeq" wrote:Please help, I missed the first emails and now my drop box was deleted. Can you please help? You can try contacting Support directly, but if the account has already been deleted due to inactivity, it's unlikely they'll be able to recover it. Open your ticket here: https://dropbox.com/support Track your…

@"ChrisRPI" wrote:How to Transfer files from Amazon Drive to DropBox without having to download all of the files Neither Dropbox nor Amazon have such a feature. You'll need to use a third-party transfer service, such as MultCloud, to handle the direct transfer for you.

@"TTM1" wrote:I am trying to pull pages from a 44 page document in a DB folder and move them to a subfolder. You can use the Smallpdf integration to edit your PDF file. Use the Open option on the Dropbox website and if you don't see Smallpdf listed, select Connect apps or Connect more apps. You'll be able to connect…