Rich Super User II

@"tonysf" wrote:... I changed the name of my home folder + user account in macOS. ... it should not be looking in /Users/(OLDER USER FOLDER NAME)/.dropbox anymore, I don't understand why it thinks this folder even still exists if I have uninstalled and reinstalled at least 3 times? You need to perform a complete…

@"RTCJR" wrote:Since the latest Dropbox update (from when I was prompted to take a tour), my syncing icons have changed disappeared and replaced with white Xs on the files. Dropbox doesn't use a white X overlay on the icons. That's likely from OneDrive. Microsoft has a limit to how many icon overlays can be registered (15,…

@"Selkie1" wrote:I created my first shared folder today. Then I started uploading a folder of picturess onto it. I only wanted to share a handful out of the origin folder. ... How do I stop the upload onto this shared folder? How did you add the files to the shared folder? Are you using the local Dropbox folder on your…

@"martinware" wrote:I've explained that the email address is no longer accessible - so I can change the unknown password because the auto reply goes to the unaccessible email address. And that's the issue. Without access to the email address, there's no way to gain access to an account. The email address is the only way to…

@"b0987183520" wrote:But why the Dropbox web site still show that I havd used the starge about 5.04GB? Check your Backups page.

@TonyR3 wrote: I have backed up my mac to dropbox inadvertently...if I delete it from dropbox will I lose all my files? You need to disable the backup. https://help.dropbox.com/organize/how-to-use-dropbox-backup#disable

@"IT Guy" wrote: How do I specify the local location (outside normal dropbox) for a folder that was shared with me? You can't. Dropbox will only sync files and folders that are located within the Dropbox folder. You can move a file or folder outside of the Dropbox folder, but it will stop syncing and before removed from…

@"MoPo" wrote: I have a terabyte of data accessible online with dropbox. I have a download internet speed of 200 mbps. How long would it take to download the date and make the files available offline? No one can answer that. There are too many variables that affect the speed of a file transfer. Your computer, your network,…

@"Soronto" wrote:I had an account in school under a school email address that is now deactivated. I did not realize that they would deactivate my email address so quickly and did not download the files from dropbox in time, and I am no longer able to log in. In order to gain access to a Dropbox account you need to have…

@"EBAngeletti" wrote:Is this still the case with trying to add links within a Microsoft doc? Thanks! If you're referring to embedded file links within Office documents, yes.

@"susanvg" wrote: Why did my previous two helpers not know this? Why would Dropbox do this without a warning? If you're referring to your other thread, you mentioned that you could see the files in your account before they disappeared. Perhaps they believe it's a different scenario. When an account is going to be deleted…

@"CWayman" wrote:I was sent a link to the Native Americans folder. ... I am allowed to download the files in the folder, or save the files to my own account. You were sent a shared link to the folder, which allows you to view, save or download the content. You can't upload to a shared link. I need to create folders in the…

@"blings" wrote:Last signed in 2020. No documents on event page. is there away I can retrieve all the douments back? If you haven't signed in since 2020 then the account was most certainly deleted due to inactivity and you're now signed in to a new, empty account. Unfortunately, once an account has been deleted, it's not…

@"CWayman" wrote:I have been given links to get into an account for which I serve on the Board of Directors. Each time I click the link, I am taken to my own Dropbox account, not the account of the organization. You can't access another account via a link. You can be invited to join a shared folder or possibly join their…

@"blings" wrote:I have saved document on the dropbox free account since 2015, returning to it last week ... all my files are missing. When was the last time you accessed the account? If the account was idle for more then a year, then it would have been deleted due to inactivity and you're now signed in to a new, empty…

@"TERGUS" wrote:How do I add the shared link to my account from the site when I'm signed in. When you're viewing a shared link while signed in to your account, there will be a blue Save to Dropbox button next to the download button.

@"KLM3" wrote:My dropbox is full. I want to go into my account and empty out some files, but my only allowed option is to upgrade to a paid account. Dropbox doesn't prevent access to your account when it's full. It just prevents you from syncing and adding new content until you're back below quota. If you're signing in to…

@Beancounter4751 wrote: Dropbox created a <<My PC (Desktop)>> folder which I can view all contents of my PC. Would this affect my storage space? Yes. Can I delete this folder from Dropbox WITHOUT deleting all my files on my PC? No. You likely enabled the backup feature. You'll need to disable it if you no longer want those…

@"Structuraldood" wrote:Is there truly no method to opt out of this change in naming convention? You can try contacting support and see if it's an option, but it's been my understanding that while you can postpone the upgrade, there's no way to opt out of it permanently. *…

@"federico00" wrote:Do you think we could use google sheet online and make sure that the changes made online are also synchronized with the file I have in my Dropbox box? Or could I work on google sheet online while my wife is editing the same document that is on dropbox at the same time? I don't use Google Sheets…

@"federico00" wrote:The only problem is that when we open the same Excel file to make changes, Dropbox creates conflict copies. ... if possible, we would prefer to continue working with the desktop version on the PC and not online through for example office.com. If you're not using Office Online it's impossible to avoid…

@"prohap2" wrote: Is it possible to use Dropbox exclusively via the web with a browser on a Mac? So there would be no app installed on the computer. Yes, absolutely. You can simply upload and download files through your browser as needed. Just sign in to the Dropbox website.

@adriennejdall wrote: I paid $166.79 Jan 22nd and I am getting emails that I need to upgrade! It is possible it is for a different account but how do i tell? Use the credit card charge lookup tool to identify the account you're being charged for. I would have liked to talk to a real person Phone support is available to…

@"Skoltender" wrote:I am trying to delete folders that are empty and very old. When I click on the 3 dots there is no DELETE option and I have no other way of deleting them. I am using the Dropbox web interface on a Mac. Have you tried another browser yet? Something other than Safari.

@"Tuesdayblue" wrote:Although I have earned via promotions extended storage (5.75 GB - see image2), on other page (see image 1) it says I am using 5.25 out of 2GB. What comes next? Will my files be deleted or? Image 2 is accurate. It's showing you the plan your on, not your total storage quota. A Basic plan includes 2GB of…

@"renzullk" wrote:it only pdf's one page of the full file . In Dropbox, TIFF files are images, and only show the first page. The Save as PDF option is saving the only information it has access to; the first page. It's working as intended.

@"jennielynn1984" wrote:I'm having the same problem also. Without providing details of the issue you're having, we won't know how to help you. We need to know if you're getting an error message, and if so, what it is, how you're sharing the file, is it yours or a link from someone else, etc.

@"renzullk" wrote:the "save as pdf" does not work... I've tried "Save as " pdf and still only pdf's the first page even though the document has more. The Save as PDF option is working, by your own account. What's not working is the ability to convert a multi-page TIFF file to PDF because Dropbox handles TIFF files as…

@mladams wrote: I need some help cancelling an account that I am no longer able to login to. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private…

@"simrinm" wrote: I had 8 GB storage space last week but now it looks like I only have 5.75 - not sure how I’ve lost space? Could you have had some bonus space that expired? Not all space you earn lasts forever. Referrals do, along with a few other things, but there are some promotions and bonuses you can earn that have an…