Rich Super User II

@"JaneMoger" wrote:I have been using Dropbox plus for years and it was only yesterday I was told by chatline to check my plan, I saw I was on a basic plan !! You likely have more than one account. Use the credit card charge lookup tool to identify the account that you've been paying for.

@"dinodino" wrote:The folder size, locally, is 1.93gb. Online, it says 16.29gb (and yes, it's 1.29 more than my max). You likely enabled the backup feature. Check your Backups page.

@"tobindesign1" wrote:Is it possible to have 2 (or more) Dropbox folders appear in Finder? You can only have two Dropbox accounts appear on your computer if one of those accounts is a Business account, and you then link the accounts together. Otherwise it's not possible to sync two accounts at the same time. *…

@"myminecraftapk" wrote:I want to send bulk emails using my Gmail account. But I am facing a Verification code problem. If you're talking about setting up a forwarder from Gmail to your Dropbox account, and Gmail is requiring a verification code that is being sent to your Dropbox email address, then there's no way to…

@"Erication" wrote:I have a charge on my credit card for the sum of €119.88 for an account I'm not aware of. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an…

@"magsaloo" wrote:Is there a way for me to share a folder for people to upload their file but not view the other uploads in the same file? You can use a File Request for that.

@"JamieCarr0520" wrote:I have also determined that it is only PDF files that will not open from this specific folder. I can open excel no problem. It has now happened on my work computer, home laptop, and my bosses computer. Go to the folder directly in Explorer. Right-click the file(s) and select Make available offline.…

@"BConnell10" wrote:DropBox asked if I wanted the File to be Deleted from EVERYWHERE. Not sure what the question meant. It means "Do you want to delete this file from your Dropbox folder, which will delete it from the Dropbox folder on all devices linked to your account?" It will not (and cannot) delete the file from…

@"JDeegan" wrote:Is there a tool or anything that I can use to help with this migration? Dropbox has no migration feature. You'll either need to download your files from Dropbox and upload them to OneDrive, or use a third-party service such as MultCloud to move the files.

@"najmul" wrote:can you please check i was used lastyear No, we can't check. No one here has access to your account. Mark and I don't work for Dropbox. If you still have an account you should be able to sign in to it using the email address and password you used for the account. If you don't remember your password or it…

@"sjeve411" wrote: There has been a link put into our weekly announcement emails for people to put pictures into the Co-Op picture files for others to see. This doesn't seem to be working the way that we thought it would. It seems that we are unable to upload pictures into the files. A shared link is a view/download only…

@"HVS" wrote:I don't see the purpose in having a Video recording App that does not record and reproduce any sound from the origin. Does Dropbox think that the user is interested in recording "mute" Videos?... Most similar utilities only capture the screen, and not the audio. I use two other capture utilities (one personal,…

@"Graphics MWI" wrote:It's frustrating that only business team accounts can be recovered after being deleted, but we will survive. Even business team accounts can't be recovered once they're deleted. A team member can be recovered by the team admin if the account was removed in the last seven days, and that's only because…

@"Surata" wrote: I’m having trouble moving a Dropbox folder to the box platform. Is there anybody that can tell me how to do this if it’s possible. Dropbox doesn't have a feature to migrate to another storage platform. You'll either need to download all of your data and then upload it to Box, or use a third-party service…

@"Lisahelp" wrote:However, I erroneously changed it to a new file name with extension .mrw. Now, I cannot view the video MRW files are the raw image format for Minolta Digital cameras. Only applications that are capable of opening RAW image files would be able to open a file with that extension. You usually can't change a…

@"Emily D.5" wrote:However when I drag and drop those other folders into the Dropbox folder, it copies them instead of moving them - so, duplicating all the folders and files. Dropbox has no control over that. It's controlled entirely by your operating system. I'm not a Mac user so it may be different, but typically, a…

@"tothillesistvan" wrote: According that i thought there is a special way which gives sign from Pinterest to Dropbox, if someone opens the video link. And thought too that i can find any special function on Dropbox to get know that activity: who opened or who’s Pinterest user opened, when happened, how many times etc. No,…

@"ShanaC" wrote:Since I can't actually see the instructions on Dropbox, it's hard for me to know -- can you duplicate what the Mac advanced reinstall instructions No, I can't, but it's likely the same or similar to what Stefanie posted here. Again, this is old information and likely won't have an impact on the Dropbox…

@"vrenibc" wrote:OK, now I'm super confused. If I send a link to a folder that says I'm the only one who can view it, what and how do I need to change so the recipient can view it? Just ignore the column that says Only You. It doesn't apply to shared links. Refer to the link I provided above about Shared Links.

@"ShanaC" wrote:This article refers to the same problem -- and says it was solved by doing the advanced reinstall : I don't think that's going to solve this for you. With the new restriction from Apple, the /Dropbox folder is being moved to the CloudStorage folder and changing the location of your Dropbox folder is no…

@"vrenibc" wrote:When my screen says "Who Can Access", it says Only You. Does that mean that when they get the link, they won't be able to open the files? No. It means that the folder either isn't shared at all, or it's a shared folder with you as the only member. That column isn't related to shared links. It only applies…

@"Guppy" wrote:How do I find out which version of Dropbox I am running on my Windows 11 laptop? You can either hover cursor over the Dropbox icon in your system tray, or you can go into Preferences and see the version number on the General tab. And what is the latest version? You can find all the latest releases in the…

@"vrenibc" wrote:I've managed to upload the photographs into the folder, but how do I open it up so that more than just me can open the folder and view the pictures? Send them a shared link to the folder. * https://help.dropbox.com/share/create-and-share-link

@"ShanaC" wrote:How can I move my files out of my library and back to my user folder, so I can edit them? Why can't you edit files in that location? To the best of my knowledge, Dropbox can only reside in the Library folder moving forward. This is a restriction put in place by Apple. *…

@"JoshH_" wrote:I need to urgently contact Dropbox support regarding a serious security concern, but I can't find a phone number for contacting them without a business subscription. Can you please give me a method of contact a support member as soon as possible? There are no phone numbers to call, even for Business…

@"niallcjackson" wrote:It's a pity they don't send you any notice or outline this in t&cs. It probably is my mistake but not one I can afford. * https://help.dropbox.com/plans/cancel-free-trial Did you submit a ticket and did you receive a ticket number in email? If so, reply here with the ticket number and a Dropboxer…

@"Anderssssf" wrote:I have been looking through my backup and seems to find that dropbox backup finds random files, which only share the characteristics of having random names attached to them. Are you sure that these files aren't marked as hidden on your computer? Dropbox would still back them up, but you wouldn't be able…

@"niallcjackson" wrote:I cancelled successfully on the 30th day. If you cancelled on the last day, then the transaction was likely already sent for processing. With many subscriptions and trials (not just Dropbox), you typically need to cancel by at least 24 hours prior to the end of the trial or subscription to avoid…

@"Liz_raffly" wrote:The problem is when I browsed anything in laptop, all activity captured in it hence my storage suddenly was over capacity. It never happened before. You've enabled the Backup feature.

@"wwsande" wrote:So I tried to install Dropbox skipping the authentication as admin ... how can I use Dropbox in this situation, showing all files in a folder, but setting some to be stored online only. You likely won't be able to. In order for Dropbox to add the context menu items, it needs admin access during…