Believe me this should absolutely be an option the user should be able to deal with, and not an option forced by Dropbox.

The topic was already raised in a previous post (Add option to remove Dropbox options from context menu) by Martsssssss and upvoted by six more people (see below) but has been closed by reasons I cannot understand (Inactivity?) 

It would be great to have it reopened and taken very seriously. Handicapped people like me will greatly thank it.

Question or Issue
When updating using the exe downloaded from https://www.dropbox.com/downloading (link given by desktop app) the updater gives timed out error.

After checking several things, I notice the update is failing because it is trying to access the antivirus security log folder or the security log file and it gets blocked.

Any help?
And why is it trying to access the antivirus security log folder or the security log file?

Thanks.

What the heck

Why is dropbox unable to back up default folders if they have been moved? Is there no way around this?

Please help, desktop pc with Win 11, Dropbox free version

Grahame

Question or Issue
Have been using Dropbox for years. Recently had to get a new laptop because of work issues. I downloaded the app from dropbox.com. It installs just fine. When I start it and press the login button, it very briefly starts a hidden terminal session. The terminal closes almost instantly without displaying its window (therefore I can't see what it tries to do) and then nothing more happens. It will not even display the login window (username/password). Tried reboots and starting the application with administrator privilegies. Doesn't work. No error messages. Works just fine on my other computers, but this is the one I travel with which is a problem.

One thought is that the installer tries to access the Edge browser or its dependencies, which I don't have installed (optional in the EU).

Please help!

Question or Issue
I've not been able to find documents using search in my dropbox folder for a few weeks. I went to indexing options to remove dropbox from indexing and re-add it hoping it would rebuild the index. IT'S NOT THERE TO SELECT AT ALL!! I have my dropbox as a fold in Documents. When I go to C Users Myname Documents, dropbox is not there.

I've right clicked the folder and in properties, went to advanced, UNCHECKED allow this folder to have contents indexed and applied that. Then I went back and checked it so they could be indexed and applied that. 

Dropbox is still not in the indexing options list of folders.

Question or Issue
I'm using Dropbox on a paid plan for work and managing private files on top of all things. In the last two weeks Dropbox constantly causes my internet to die; just about any activity in the Dropbox Windows app and my connection goes out cold. I'm unfortunately not exactly well-versed in network related issues or how to track/trace them, but I can replicate it every single time I open my local Dropbox folder (that's hooked to the app) - my internet is dead instantly. I'm on a 150mbps plan and my down/up speed aren't bad to a point my connection would die from a traffic spike. I tried throttling the bandwidth Dropbox gets access to but my internet goes out cold regardless. Nothing else does this, it's always the moment Dropbox receives traffic that my internet gets cut. I could have countless of background processes hog my connection and have zero issues until Dropbox is opened. I have no antivirus or anything that I know of, just the basic Windows Defender. Generally I have no internet or connectivity issues, just the moment Dropbox shows activity or I open the folder it shuts off my connection.

This is very frustrating considering I'm relying on Dropbox to work at all times while also being able to stay online in Slack and so on.

Question or Issue
I have been trying to change the location of my Dropbox folder using the Change location tab in the preferences......sync part of my app, from am almost full C: drive to my virtually empty D: drive. The process begins, and although all of my files are stored offline, the program begins to download them, and ultimately the process stops since my original C: Dropbox folder is out of storage.  Is there a fix for this problem? Thanks

This is appalling from a privacy standpoint. No, no pictures of my kids, or (to avert sniggers) compromising pictures of me, or my partner, or any other images I absolutely don't want online were uploaded. They certainly could have been though, if I didn't just happen to realise the setting was changed when I used a usb stick after installing dropbox.

Whoever thought this default was a good idea needs to consider whether it really was worth the risk of compromising users' privacy. It should not be a default setting. It's outrageous it's a silent default setting. If it was an option stated in the dropbox install that I missed, it was nowhere near obvious enough - and still shouldn't be a default.

Rant over.

Question or Issue
I am trying to use the new ignore rules file to ignore things like "node_modules" using rule "node_modules/".

It seems to correctly ignore and not upload the node_modules directory, but it still spends a lot of time indexing them. This is not what I would expect. If it matches an ignore rule, why waste time and CPU indexing it?

Thanks,

D

In my research I've come across information that Dropbox has, with version 243.4.6956, moved from a proprietary sync platform to Microsoft-based API that leverages their OneDrive sync engine. So my first question is whether that is true.  If it is true, my experience with OneDrive is that it is not possible to sync content from a NAS, or in my case WD MyCloudHome, using a mapped network drive.  OneDrive will only sync content that is stored directly on the hard drive of the laptop itself, and does not support mapped drives (IE Z:/MyCloudHome/MyPictures).

Previous to purchasing Dropbox and Boxifier, I had "tricked" OneDrive into syncing files from my drive mapped to MyCloudHome by using MKLink symbolic links to directories on the MyCloudHome.  However, I discovered that after those directories grew to over about 100GB those symbolic links began to fail sporadically, so I had no idea which files were synced to OneDrive cloud, and which were not.  After doing research on potential solutions I reached out to Dropbox and was told that the combination of Dropbox and Boxifier would meet my requirements.  After testing and confirming that did work, I purchased Dropbox and a "lifetime" Boxifier license about 6 months ago.  Unfortunately, "lifetime" appears to be about 6 months for Boxifier and I fear I may have thrown $350 out the window as it is probably not possible for Boxifier to continue to operate with Dropbox if indeed Dropbox is now running on the OneDrive sync engine.

So, my questions are whether Dropbox is now on the OneDrive platform, and based on that answer what my options are to continue to sync my content from MyCloudHome to Dropbox going forward.  I appreciate official Dropbox guidance on this matter, as well as any advice other users in similar situations might have.

Thank you,

Dave 

Question or Issue

When going to open a file under Dropbox in the Windows 11 explorer pane, we get a "Make sure Admin Dropbox is running on your PC, then try again".  I can go to the taskbar icon and see the files, and the syncing.  We can open the files via the web interface.  "Admin dropbox" refers to the Dropbox account name.  This was first noticed on Friday.  I have not had any other users report this, but I am not sure if they use the file explorer as much as this person.  I tried doing a new install over it, no change.  Services seem to be running.  Restarting does not work.

Thanks in advance! 

I'm using Dropbox 243.4.6956 and can only preview jpg and not pdf, docx, xlss which is, as we all know very frustrating.

Please advise how I can sort it.

Operating System/Browser (if using the web)
Windows 10
Dropbox App Version (if using the app)
244.4.6580 auto updated on 3-18-2026

Syncing Status
 "Syncing 7 files"

Question or Issue
Since the app updated on my computer, none of the files are being uploaded, Only files from my pictures are uploaded. 

I researched on the web and supposedly by pausing the sync and reactivating would kick it back to work and did not, Then to get all the files that were not sync out of drop box completely and copy them in a folder out of drop box, then restarting the computer and placing them back in would also be a way and nothing. Still have the same updating issue...

Checking the files that were not Synched found a .dropbox.cache folder and inside had a .canary file trying also to sync.

Read some posts but they are too old and the answeres or steps have changed since then, since I followed the steps but could not get to the "FIX" last step.  I'm not a very computer savvy and tried to research in here or google for an answer but could not find any that would work on my computer.

I have dropbox since 2011 and never had any issues, and all started since the computer did this update. Can anyone help?

Question or Issue
I have files from my previous employment that I no longer need to access through the Drobox app on my Windows computer. But I still want to have access to those files on my computer s HD. I moved the files to my HD My Documents file, and now it appears the storage has increased by that amount in Dropbox. I have been searching the community, but I cannot seem to find a way to separate my My Documents storage from Dropbox. Can anyone guide me on a solution? 

This is how it looks in file explorer:

This is the settings in the app:

This is the properties of the Dropbox-folder:

Device
HP Z Book 17 G4
Operating System/Browser (if using the web)
Windows 10
Dropbox App Version (if using the app)
243.4.6956
Syncing Status
Claims to be up to date

Question or Issue: Dropbox is not uploading, though the desktop app says it is up to date

Question or Issue
When I search dropbox and then click on a folder, windows cannot find the folder.  This is only happening with some folders, not all.  This was never a problem prior to the recent update.

Question or Issue
Had a funny problem with the Windows Explorer status icons not all being corrected, and saw a recommended to "simply" sign out of Dropbox and sign back in.  Simple enough.  Which I did.

I then got a pop up asking me (telling me really) to rename my Dropbox folder.  I said OK, and I now have a Dropbox and Dropbox (old) in the User directory.  All of my files are in (old).  None are in new.  Every link on my PC to my old files is now of course broken.  I paused syncing because I am worried Dropbox is going to try and create an entirely new copy of all of my files in the new Dropbox folder.

Does anyone know what it going on here?  And how to put things back to they way they were before?  Why on earth would a logout/login totally reorganize all of my files???

I'm kind of dead in the water right now so any help would be greatly appreciated.  Dropbox support seems to be non-existent.  

My dropbox started syncing in the morning and 12 hours later it still does. Also the folder from my partition just became with 400gb smaller and keeps decreasing. I have the situation on a Dell running Windows11. No update has been done yestarday but the dropbox syncing is making almost imposible any work on the station and also I can't work on any files from dropbox.

As someone who works on lots of different unity projects, I use templates. When they get generated, imagine if I could throw a .dropboxignore file into this template and then never sync my library folders on any devices, never sync any temp folders, and never sync packages because they should all be handled by package revolvers.

The types of people who use this type of feature are the types of people who are use to gitignores, which is why it is so monumentally baffling that you have done things this way. I seriously can not fathom for the life of me why you did it this way.

Device: Custom Desktop (5070ti, 7800x3d, 32gb)

OS: Windows 11

Dropbox App Version: 243.4.6956

Question or Issue
i couldn't login into dropb and i got the follwing error:

bn.BUILD_KEY: Dropbox

bn.VERSION: 241.4.4853

bn.constants.WINDOWS_SHELL_EXT_VERSION: 89

bn.is_frozen: True

machine_id: cdafbbac-4a5d-44c0-9bea-a72c1c8c8234

pid: 6080

cwd: 'C:\\WINDOWS\\system32'

real_path='C:\\Windows\\System32'

mode=0o40777 uid=0 gid=0

parent mode=0o40777 uid=0 gid=0

HOME: None

appdata: 'C:\\Users\\amir.dar\\AppData\\Local\\Dropbox\\instance6'

real_path='C:\\Users\\amir.dar\\AppData\\Local\\Packages\\DropboxInc.Dropbox_xbfy0k16fey96\\LocalCache\\Local\\Dropbox\\instance6'

mode=0o40777 uid=0 gid=0

parent mode=0o40777 uid=0 gid=0

dropbox_path: None

not found

parent not found

sys_executable: 'C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_241.4.4853.0_x64__xbfy0k16fey96\\Dropbox.exe'

real_path='C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_241.4.4853.0_x64__xbfy0k16fey96\\Dropbox.exe'

mode=0o100777 uid=0 gid=0

parent mode=0o40777 uid=0 gid=0

trace.__file__: 'C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_241.4.4853.0_x64__xbfy0k16fey96\\241.4.4853\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'

real_path='C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_241.4.4853.0_x64__xbfy0k16fey96\\241.4.4853\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'

not found

parent not found

TMP: C:\Users\amir.dar\AppData\Local\Temp

TEMP: C:\Users\amir.dar\AppData\Local\Temp

tempdir: 'C:\\Users\\amir.dar\\AppData\\Local\\Temp'

real_path='C:\\Users\\amir.dar\\AppData\\Local\\Temp'

mode=0o40777 uid=0 gid=0

parent mode=0o40777 uid=0 gid=0

Traceback (most recent call last):

File "desktop/dropbox/client/main.py", line 6945, in _setup_root_for_account

File "desktop/dropbox/sync_root/helpers.py", line 199, in create_root_for_account

File "desktop/dropbox/foundation/futures/basic.py", line 1040, in result

File "desktop/dropbox/sync_root/manager.py", line 382, in create_root

File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 299, in register

File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 601, in _register

PermissionError: [WinError -2147024891] Access is denied

So, i've uninstalled the app and deleted the registery key (used chatgpt for those steps)
now, i can't reintall the app

how can I get this updated and get a current certificate?