I'm encountering a major issue with Dropbox sharing, and I’m trying to understand what’s going wrong.

It seems that all of my shared links are no longer accessible to external users. When I open them while logged into my account, everything works fine. However, if I test the same links in a private/incognito window (or from another device not logged in), I get an error message and the files cannot be accessed.

Additionally, when I try to create a new shared link with expiration settings, it also fails and returns an error.

Here’s what I’ve observed:

• Existing shared links → only work when I’m logged in
• External access → error message (file unavailable)
• Creating new shared links with expiration → error
• Issue seems to affect all files, not just one

I’m wondering:

• Could this be related to a temporary restriction or bandwidth limit?
• Has my account or some content been flagged or restricted?
• Is there a way to view logs or identify problematic files that could cause this?

If anyone has experienced something similar or has insights, I’d really appreciate your help.

Thanks in advance!

Thoughts?

Thanks.

I am trialing dropbox advanced ahead of possible rollout. It works well on the team side, but when i share a link for an external user to browse - once they try to download it aggressively prompts them to sign up with a tiny 'download only' link.

Its a deal breaker for us, it looks unprofessional and we know customers will either not download the files or will ask us to share another way.

Can it be surprised when using paid versions of dropbox?

Device
Dell Slim ECS1250
Operating System/Browser (if using the web)
Windows 11 Pro
Dropbox App Version (if using the app)
244.4.6580
Syncing Status
Up to date

Question or Issue
I am not able to share any files or folders. Get the "Couldn't complete share" error message but without any further explanation. I have checked all possible reasons referred to in the help center to no avail...

Question or Issue
I have shared a folder and set permissions to view only. I want to give edit access to a single file within the folder, but when i select Manage Permissions, the permissions for all users is ghosted and can not be changed. I am the folder and file owner.

Is there a way for me to change edit permission of individual files?

I've been using the same shared link for 15 years for employers to see my certifications and it has NEVER given me this error message.

Can someone please assist?? I have to be able to share my certificates with employers via this method.

I use Dropbox Business and have recently been sharing information in "Can View" mode with some clients.

We have been trying to track their activity and can see when they access the system but it wont allow us to see what specific documents or files they are downloading?

The activity log for one of the clients shows us the specific files they have downloaded but the other 4 it wont show, just shows us they have viewed the file (yet they have informed us they have run downloads).

Would anyone have any idea as to why this is occurring for some invited parties and not others? (Please note all are in "can view" Mode). Below is us being able to see the specific file for this user, but for the others, we cant see that activity.

Thankyou

Now - share via email inop - recipient either doesn't receive the email, or the link is inop. If I copy the link, attach to an email, then the download is OK.

Is there any way to share a folder with email (instead of link) but without downloads permission? So only with the capability to view the folder (or files if I share a file) contents.

Thanks!

I have this note when attempting to share for over a week now "We’ve interrupted your sharing activity" I never received an email or app note about issue. I realized a file I shared may have been corrupted and removed file. Still cannot share. Chat bot is absolutely garbage and every link it gives just loops back to Chatbot. 

I would please like a link to email to contact support. I need this issue fixed. 

Thank you,

Julian

I now get this warning -

Unable to unban account

There was a problem. Please contact support for further assistance with removing your temporary ban.

I need assistance to correct this.

Thanks

It has been like this for almost 32 hours. I NEED this back running for my business and the chatbot Ais not helping. 

Also this comes up when I share copy my links

It might be the whole bandwidth thing and someone might have excessively downloaded my works, but I need this up and running again soon for my business. please help! I have not received an email about what to do next. 

I’ve received a notification stating: “We have suspended your activity. Your files may contain phishing elements.”

I’m unsure why I received this message, and it’s severely impacting my Dropbox experience. 

It's not specific to any one file. I cannot get the link to share ANY of my files. I always get the same error message when I try to share via the web portal. When I use my PC based Dropbox, I don't get any messages, but I cannot copy and paste any links. 

I've already spoken with the chatbot and emailed support (over a week ago - ticket id: #26002781) and have not received a reply. 

Please provide further details so I can resolve this issue promptly.

Thank you for your support.

Best regards,

Tal

Device
(Razor Blade 15)
Operating System/Browser (if using the web)
(Windows 11/Chrome)
Dropbox App Version (if using the app)
(242.4.5815)
Syncing Status
("Up to date")

However, I want to make sure that anyone who I share the link with can't see who else I've sent it to. Recipients of the link may be early in the adoption process and can't be officially "exposed" as customers yet, and our customers may be competitors with each other, so I want to be sure that no one outside my organization can see anyone else who isn't part of either their or my organization.

For example:

In this folder, I am RK, BC is my colleague, and XH and ZW are employees at one of our customers. However, if XH and ZW weren't colleagues, I would want each of them to only see themselves, RK, and BC as members of the folder.

Does this feature exist, and if so, how can I enable it in shared folders? I would want this obscurity to propagate downwards to any sub-folders (and sub-sub-folders) as well.

What we are looking for is having a link on our intranet that will allow colleagues to submit forms and documentation that our team needs to process. We would want to have it be collected in Dropbox for easier storage, organization and assignment to team members. 

Thanks

Ian Duncum

Question or Issue
I am currently logged into my account. However, when someone tries to share files/folders with me, Dropbox says there is no account under my email address. Thank you!

I really urgently need my files to be accessible. I think this "high traffic" issue ONLY emerges in the moment in which I am personally updating my website, because I need to control the visual output for a longer period of time (yesterday I worked on it for one hour for instance). Videos go in loop in the meanwhile, so the traffic caused by my personal visualization in the moment in which I am modifying the website is not something I can change. But still, it is something that happens once every six months. I am not violating the traffic rules otherwise (with the normal external daily use of my content). It is not due to external people streaming my content......

Please help me:)

I’ve received a notification stating: “We have suspended your activity. Your files may contain phishing elements.”

I tried to solve with online support unsuccessufully.

It’s severely impacting my Dropbox experience. I primarily use your service to synchronize files between family computers and to share files with family and friends.

I can assure you that my files don’t contain phishing elements, and I make a conscious effort to keep my Dropbox space safe and clean.

Please provide further details so I can resolve this issue promptly.

Thank you for your support.

Best regards.

When I want to copy the link to send to someone, I delete the "allowed to edit" link and copy the "allowed to view" link. The link still allows the person to edit.

I’ve set up a series of nested folders and a View-Only link.

Q1:
Is there any way that I can prevent one of my link-sent-to-visitors-view-only link from doing a Copy to Dropbox? To be clear, I want them to view it. I want them to download and enjoy what’s there. I know they will share some things. I just don’t want mass copy-everything-that’s-here, which is possible from the main folder I'm sharing. [I think they answer is that I can't stop it.]

Q2:
If a person I send my link to has their own Dropbox account and does a Copy to (their) Dropbox, can I know they did this? And please assure me that as it's copy not share, II will not be stuck having their folders/files and that I won’t see their stuff unless they specifically share their folders with me. 

Dropbox Plus
Sharing via View-only link
Not using a Dropbox folder on my Mac

Am I doing something wrong, or are they?

I am having this same issue on multiple files and folders currently - the link is generated but says "Unable to copy link" when I try and use it. I have restarted my mac and dropbox, and I have 2,3 terrabytes used out of 3available so this is not a space issue. The files are images so not overly large. 

Any help appreciated!