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        <title>Error Messages — Dropbox Community</title>
        <link>https://community.dropbox.com/en/</link>
        <pubDate>Sat, 11 Apr 2026 14:00:09 +0000</pubDate>
        <language>en</language>
            <description>Error Messages — Dropbox Community</description>
    <atom:link href="https://community.dropbox.com/en/discussions/tagged/error-messages/feed.rss" rel="self" type="application/rss+xml"/>
    <item>
        <title>A &quot;Preparing to move to ...&quot; error keeps showing up on my macOS 26.4 (File Provider).</title>
        <link>https://community.dropbox.com/en/discussion/860370/a-preparing-to-move-to-error-keeps-showing-up-on-my-macos-26-4-file-provider</link>
        <pubDate>Fri, 10 Apr 2026 13:21:53 +0000</pubDate>
        <category>Apps and Installations</category>
        <dc:creator>Johsar</dc:creator>
        <guid isPermaLink="false">860370@/en/discussions</guid>
        <description><![CDATA[<p>(Kind of amazed that I today can't find anything when search on Preparing to move [to] … Can't believe I'm the only one having this problem. )</p><p>Been using Dropbox since 2010 and it has had it's ups and downs and definitely feel it has worsened user experience since Dropbox changed to Apples file-provider services in 2022-2023.</p><p>Saying this as I have very extensive experience of using Dropbox and to the larger degree, quite positive experiences.</p><p>But, since a few weeks ago when I updated my system to macOS 26.4, I've started getting "Preparing to move to"… dialogs very frequently. And dialogs that stays up for seconds, sometimes quite a few.</p><p>Just run the problem in ChatGTP which has lots of explanations including recommendation to move files in terminal…. Not tried anything yet.</p><p>Posting this here to see what others has come up with. And hopefully also some comments from Dropbox the company itself.</p>]]>
        </description>
    </item>
    <item>
        <title>Dropbox persists I&#39;m over the space limit and I can&#39;t delete the desktop app.</title>
        <link>https://community.dropbox.com/en/discussion/860373/dropbox-persists-im-over-the-space-limit-and-i-cant-delete-the-desktop-app</link>
        <pubDate>Fri, 10 Apr 2026 14:07:08 +0000</pubDate>
        <category>Storage Space</category>
        <dc:creator>kleslie</dc:creator>
        <guid isPermaLink="false">860373@/en/discussions</guid>
        <description><![CDATA[<p>Every time I open my computer, I get a warning saying I am over my storage limit. It says I am 3x over my storage limit, but when I follow the prompt to delete files, there are no files remaining in my Dropbox. <br /><br />
In addition to that, I cannot delete dropbox so I stop getting this warning— It keeps saying it is open, but it is not available to quit (including through the Force Quit menu). </p>]]>
        </description>
    </item>
    <item>
        <title>Can I back up my computer folders after moving the Dropbox folder to another drive?</title>
        <link>https://community.dropbox.com/en/discussion/860371/can-i-back-up-my-computer-folders-after-moving-the-dropbox-folder-to-another-drive</link>
        <pubDate>Fri, 10 Apr 2026 13:22:55 +0000</pubDate>
        <category>Create, Upload, and Share</category>
        <dc:creator>Novaklone</dc:creator>
        <guid isPermaLink="false">860371@/en/discussions</guid>
        <description><![CDATA[<p>Users C Drive is low on Space. There is another D Drive installed that has more than enough space.<br /><br />
When I attempted to just move the Dropbox folder, it told me it couldnt because the Backups were on a different Drive. So I stopped backups of the folders (Desktop, Documents, Downloads), Did what I needed to do to move them to the D Drive (Location Tab under Properties), and then reinstalled Dropbox to have it setup the Dropbox folder on the D Drive.<br /><br />
After Dropbox finishes syncing, I then try to backup Desktop, Documents, and Downloads, but it tells me it is unable to do so because the folders are not in the default location. If I move a folder back to its default location (C:), it tells me it cant back it up because Dropbox and the folder are on Different Drives.</p><p>What the heck</p><p>Why is dropbox unable to back up default folders if they have been moved? Is there no way around this?<br /><br /></p>]]>
        </description>
    </item>
    <item>
        <title>Dropbox says I&#39;m over-quota, even though I have 0 files in my account.</title>
        <link>https://community.dropbox.com/en/discussion/860361/dropbox-says-im-over-quota-even-though-i-have-0-files-in-my-account</link>
        <pubDate>Thu, 09 Apr 2026 13:54:53 +0000</pubDate>
        <category>Storage Space</category>
        <dc:creator>ShawnBroadnax</dc:creator>
        <guid isPermaLink="false">860361@/en/discussions</guid>
        <description><![CDATA[<p>I have been a user on a church's account for years. They pay for dropbox and upload videos into their folder and I go on to their account for purposes of downloading the video for use elsewhere. This has been the case for at least 4 years. Now I can't access their folder anymore because dropbox says that my account is out of space, even though there are 0 files in my account. This doesn't make sense. The church is already paying for the space. I am not doing anything except downloading files from a folder that is being paid for by someone else. What reason would I need to upgrade my account?  </p>]]>
        </description>
    </item>
    <item>
        <title>&quot;Files may have been deleted” error when trying to upload long videos</title>
        <link>https://community.dropbox.com/en/discussion/839003/files-may-have-been-deleted-error-when-trying-to-upload-long-videos</link>
        <pubDate>Mon, 07 Jul 2025 23:59:20 +0000</pubDate>
        <category>Create, Upload, and Share</category>
        <dc:creator>untiedsocks</dc:creator>
        <guid isPermaLink="false">839003@/en/discussions</guid>
        <description><![CDATA[<p>i try to upload longer videos to my dropbox and all i get is an error message saying the files “may have been deleted”. how do i fix this&nbsp;</p>]]>
        </description>
    </item>
    <item>
        <title>&quot;Updating 42 files&quot; on Dropbox icon for over a year and two Dropbox folders in Library</title>
        <link>https://community.dropbox.com/en/discussion/860218/updating-42-files-on-dropbox-icon-for-over-a-year-and-two-dropbox-folders-in-library</link>
        <pubDate>Sat, 28 Mar 2026 18:19:42 +0000</pubDate>
        <category>Apps and Installations</category>
        <dc:creator>Jay G.4</dc:creator>
        <guid isPermaLink="false">860218@/en/discussions</guid>
        <description><![CDATA[<p><strong>Application Affected</strong><br />Dropbox Mac:&nbsp;<br /><strong>Device</strong><br />MiniMacM4, 2024<br /><strong>Operating System/Browser (if using the web)</strong><br />MacOS 26.3.4<br /><strong>Dropbox App Version (if using the app)</strong><br />244.4.6580</p>
<p><strong>Question or Issue</strong><br />I’ve had the same “Updating 42 files” on my monitor tab icon for over a year. after syncing new addition, it reverts to this notice. There is nowhere I can find what or where these 42 files are to be found. With the disaster of the mixed main filer location since it was moved into the Library, where I now have two folders residing, Things are getting more complicated and less reliable, a situation that seems to go hand in hand everywhere I encounter ‘more complicated.’ In Preferences&gt;Sync&gt;Dropbox folder updates “You are using Dropbox on File Provider. To opt out ...</p>
<p>1st question: how to get rid of “Updating 42 files</p>
<p>2nd question; how to have a single Library folder? Do I have to compare the two folders, file at a time? Cuz that would be a real PIA and I could lose data as several people in this forum have already experienced. files copied with zero info.</p>
<p>3rd question. Does anybody try these new systems out in real world situations?</p>
<p>Jay [removed per the <a rel="nofollow" href="https://www.dropboxforum.com/discussions/Welcome/community-guidelines/325896" data-lia-auto-title="Community Guidelines" data-lia-auto-title-active="0" target="_blank">Community Guidelines</a>], Kenwood CA</p>]]>
        </description>
    </item>
    <item>
        <title>I have no files and yet I still keep getting messages saying I&#39;m over the limit</title>
        <link>https://community.dropbox.com/en/discussion/860208/i-have-no-files-and-yet-i-still-keep-getting-messages-saying-im-over-the-limit</link>
        <pubDate>Sat, 28 Mar 2026 14:28:01 +0000</pubDate>
        <category>Storage Space</category>
        <dc:creator>deemail16</dc:creator>
        <guid isPermaLink="false">860208@/en/discussions</guid>
        <description><![CDATA[<p><em>I have no files in my dropbox yet still keep getting messages saying im over the limit and need to buy more storage. how the hell do I stop this. I never asked for dropbox. it was forced on us.&nbsp;</em></p>
<span data-image-alt=""><button type="button" aria-haspopup="true" aria-label="Enlarge Image"><img src="https://ca.v-cdn.net/6038715/uploads/attachments/bS04NjAyMDgtZFU4NVd6/Screenshot 2026-03-28 092348.png" width="800" height="534" alt="" /></button></span>]]>
        </description>
    </item>
    <item>
        <title>I see a &quot;syncing with Dropbox is paused&quot; error on my Files app.</title>
        <link>https://community.dropbox.com/en/discussion/859988/i-see-a-syncing-with-dropbox-is-paused-error-on-my-files-app</link>
        <pubDate>Wed, 25 Mar 2026 21:01:04 +0000</pubDate>
        <category>Integrations</category>
        <dc:creator>BertF</dc:creator>
        <guid isPermaLink="false">859988@/en/discussions</guid>
        <description><![CDATA[<p><strong>Application Affected</strong><br />
  Files App on iOS 26.4<br /><strong>Device</strong><br />
  iPad Air 2026<br /><strong>Operating System</strong><br />
  iOS 26.4<br /><strong>Dropbox App Version (if using the app)</strong><br />
  466.2</p>
<p><strong>Question or Issue</strong><br /><i>When I go to files app, under Dropbox it shows Syncing with Dropbox paused. This is only happening on my iPad Air 2026, it works fine on my iPhone and iPad gen9.</i></p>
<p><i>Same issue is described in 2 other discussions :</i></p>
<p><a rel="nofollow" href="https://www.dropboxforum.com/discussions/101001016/“syncing-with-dropbox-paused”-error-when-i-access-my-files-app-on-ipad/854386" target="_blank">“Syncing with Dropbox paused” error when I access my Files app on iPad | The Dropbox Community</a></p>
<p><a rel="nofollow" href="https://www.dropboxforum.com/discussions/101001016/“syncing-with-dropbox-paused”-error-when-i-access-my-files-app-on-ipad/854386" target="_blank">“Syncing with Dropbox paused” error when I access my Files app on iPad | The Dropbox Community</a></p>
<p>The solutions discussed there do not solve my problem.</p>]]>
        </description>
    </item>
    <item>
        <title>My Mac desktop app is unable to sync a file, even though I&#39;ve removed the invalid character.</title>
        <link>https://community.dropbox.com/en/discussion/860236/my-mac-desktop-app-is-unable-to-sync-a-file-even-though-ive-removed-the-invalid-character</link>
        <pubDate>Sun, 29 Mar 2026 15:07:26 +0000</pubDate>
        <category>Create, Upload, and Share</category>
        <dc:creator>Thom_C</dc:creator>
        <guid isPermaLink="false">860236@/en/discussions</guid>
        <description><![CDATA[<p><strong>Operating System</strong><br />
  macOS11.7.10<br /><strong>Dropbox App Version (if using the app)</strong><br />
  244.4.6580<br /><strong>Syncing Status</strong><br />
  1 file is unable to sync</p>
<p><strong>Issue</strong><br />
  While organising and renaming files in Finder, I accidentally typed the \ character in one of the file names. I corrected it almost <em>immediately</em>, but not before Dropbox had registered it as a file that it couldn't upload.</p>
<p>Now I'm getting a constant message about how "1 file is unable to sync" and telling me to remove the special character.</p>
<p>But that file effectively doesn't exist anymore (at least not with the faulty name). I therefore can't "view" it or "fix" it. And there doesn't appear to be a way of getting Dropbox to drop the matter.</p>
<p><strong>How can I get Dropbox to dismiss this now non-existent issue?</strong></p>
<p>(The file with the corrected name is syncing just fine, I can view it on Dropbox[dot]com, etc.)</p>]]>
        </description>
    </item>
    <item>
        <title>Links/syncing stopped working for InDesign files in Dropbox, after Adobe InDesign crashed.</title>
        <link>https://community.dropbox.com/en/discussion/860158/links-syncing-stopped-working-for-indesign-files-in-dropbox-after-adobe-indesign-crashed</link>
        <pubDate>Fri, 27 Mar 2026 16:31:46 +0000</pubDate>
        <category>Integrations</category>
        <dc:creator>Frogbert</dc:creator>
        <guid isPermaLink="false">860158@/en/discussions</guid>
        <description><![CDATA[<p><strong>Application Affected</strong><br />
  Dropbox and Adobe InDesign<br /><strong>Device</strong><br />
  iMac M3 - &nbsp;2023<br /><strong>Operating System/Browser (if using the web)</strong><br />
  MacOS Tahoe 26.3.1 (a)<br /><strong>Dropbox App Version (if using the app)</strong><br />
  244.4.6580</p>
<p>In advanced, I'm sorry for my long text and spelling errors)<br /><br />
  I have a shared Dropbox with my colleges, and I work from home. Earlier this week I was working in InDesign, and it crashed while I was working. A message said it was a serious error, but no info what the error was about. (I have attached several screenshots below) Anyway, I started InDesign again, but the document I was working on could not be opened, because it was damaged. I work as a freelance book designer, but luckily for me I was only working on a book cover, and not the inside of the book. It was annoying, but not the end of the world.&nbsp;</p>
<p>This was just the beginning. Now every single time I open an InDesign document from Dropbox, all the links is just shown as blank, like there is nothing there. It's just like a white new document, with nothing there, only the text. Nothing is linked anymore, and I have to link every singe images again. Let's say I have 50 images in a folder, it doesn't link everything at once, which is crazy annoying and extremely time consuming. Sometimes when I open a document in InDesign it seems fine for one second, but then all the images shows up like "crazy art" (screenshot 2) After I link an image, it seems to be okay the next time I open the document, luckily. But I have a lot of book projects and it's a crazy amount of time fixing everything manually.</p>
<p>I also get weird messages when opening a document (the bottom screenshots)&nbsp;</p>
<p>It also seems to be a problem when I have a document open, and want to edit a picture. I choose to open the picture in Photoshop, and edit there. When saving the document, it usually update the file in InDesign automatically, but not now. I guess it's &nbsp;just a part of the same problem.&nbsp;</p>
<p>I have no idea what to do to fix the problem. All Indesign documents on my computer is fine, so the problem is only between Dropbox and Indesign, and not InDesign alone. I always work with the documents/folders (available offline) and I have never had a problem with this before the crash.</p>
<p>I have already contacted Dropbox customer service. After a lot of back and forth, they said the problem is with Adobe. Then I contacted Adobe (which has terrible customer service) and they told me the problem is Dropbox. So here I am, with no clue on how to fix the problem.</p>
<p>I have restarted Indsign and Dropbox, but nothing changed. I don't know what will happen with new documents placed in dropbox yet, but fingers crossed the issue will not effect new work. Time will show after the Holiday.</p>
<p>Happy Stressfull Easter to me I guess&nbsp;:P</p>
<p><br /><br /></p><span><span data-image-alt=""><button type="button" aria-haspopup="true" aria-label="Enlarge Image"><img src="https://ca.v-cdn.net/6038715/uploads/attachments/bS04NjAxNTgtcjJsQ3FD/Skjermbilde 2026-03-23 kl. 23.50.28.png" width="622" height="594" alt="" /></button></span></span><span><span data-image-alt=""><button type="button" aria-haspopup="true" aria-label="Enlarge Image"><img src="https://ca.v-cdn.net/6038715/uploads/attachments/bS04NjAxNTgtb1Z4T2xN/Skjermbilde 2026-03-27 kl. 16.23.24.png" width="686" height="800" alt="" /></button></span></span><span><span data-image-alt=""><button type="button" aria-haspopup="true" aria-label="Enlarge Image"><img src="https://ca.v-cdn.net/6038715/uploads/attachments/bS04NjAxNTgtVzc4Qk5G/Skjermbilde 2026-03-27 kl. 16.21.47.png" width="800" height="229" alt="" /></button></span></span><span><span data-image-alt=""><button type="button" aria-haspopup="true" aria-label="Enlarge Image"><img src="https://ca.v-cdn.net/6038715/uploads/attachments/bS04NjAxNTgtQ1M1QWxL/Skjermbilde 2026-03-27 kl. 16.22.40.png" width="800" height="230" alt="" /></button></span></span><span><span data-image-alt=""><button type="button" aria-haspopup="true" aria-label="Enlarge Image"><img src="https://ca.v-cdn.net/6038715/uploads/attachments/bS04NjAxNTgtRHp4elF0/Skjermbilde 2026-03-27 kl. 16.23.56.png" width="800" height="217" alt="" /></button></span></span>
<p>&nbsp;</p>]]>
        </description>
    </item>
    <item>
        <title>Dropbox is running in the background, but the Dropbox icon doesn&#39;t appear on my macOS Tahoe 26.3.1.</title>
        <link>https://community.dropbox.com/en/discussion/859740/dropbox-is-running-in-the-background-but-the-dropbox-icon-doesnt-appear-on-my-macos-tahoe-26-3-1</link>
        <pubDate>Mon, 23 Mar 2026 16:29:58 +0000</pubDate>
        <category>Apps and Installations</category>
        <dc:creator>skillet</dc:creator>
        <guid isPermaLink="false">859740@/en/discussions</guid>
        <description><![CDATA[<p>Description</p>
<p>I’m experiencing a persistent issue where Dropbox will not start correctly on macOS. The app launches background processes, but the UI never appears, the menu bar icon does not show, and I cannot open Dropbox preferences.</p>
<p>&nbsp;</p>
<p>System Information</p>
<p>Device: MacBook Pro 14-inch (Apple silicon)</p>
<p>Chip: Apple M5</p>
<p>Memory: 32 GB</p>
<p>macOS: Tahoe 26.3.1</p>
<p>Dropbox version: 244.4.6580</p>
<p>&nbsp;</p>
<p>Behavior</p>
<p>* Dropbox processes are running in Activity Monitor and via terminal</p>
<p>* No menu bar icon appears</p>
<p>* No UI window opens</p>
<p>* Preferences cannot be accessed</p>
<p>* Files may partially sync in the background</p>
<p>&nbsp;</p>
<p>Error Message</p>
<p>"Couldn't start Dropbox. This may be a temporary error. A provider with ID com.getdropbox.dropbox.fileprovider was found, but is in the process of being invalidated."</p>
<p>&nbsp;</p>
<p>Troubleshooting Performed</p>
<p>&nbsp;</p>
<p>* Full uninstall and reinstall of Dropbox multiple times</p>
<p>* Deleted all Dropbox-related folders:</p>
<p>~/Library/Application Support/Dropbox</p>
<p>~/.dropbox</p>
<p>~/Library/Group Containers/G7HH3F8CAK.com.getdropbox.dropbox.sync</p>
<p>* Restarted the Mac multiple times</p>
<p>* Reset Finder, fileproviderd, and bird</p>
<p>* Reset SystemUIServer (menu bar)</p>
<p>* Verified processes via terminal (ps aux)</p>
<p>* Manually launched Dropbox binary</p>
<p>&nbsp;</p>
<p>Key Observation</p>
<p>&nbsp;</p>
<p>When I create a new macOS user account, Dropbox works perfectly:</p>
<p>&nbsp;</p>
<p>* Menu bar icon appears</p>
<p>* UI loads normally</p>
<p>* No errors</p>
<p>&nbsp;</p>
<p>This suggests the issue is isolated to my primary user environment.</p>
<p>&nbsp;</p>
<p>Request</p>
<p>&nbsp;</p>
<p>I need assistance fully resetting or clearing the File Provider integration and user-level Dropbox state so Dropbox can launch correctly in my main user account.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>]]>
        </description>
    </item>
    <item>
        <title>How can my client send me files larger than 5GB, if they don&#39;t have a Dropbox account?</title>
        <link>https://community.dropbox.com/en/discussion/860047/how-can-my-client-send-me-files-larger-than-5gb-if-they-dont-have-a-dropbox-account</link>
        <pubDate>Thu, 26 Mar 2026 15:30:21 +0000</pubDate>
        <category>Create, Upload, and Share</category>
        <dc:creator>kengi1468</dc:creator>
        <guid isPermaLink="false">860047@/en/discussions</guid>
        <description><![CDATA[<p>I have dropbox plus account. My client does not have a dropbox account. Nor does he want one. How can he send me files that are 5gb and up? I'm always getting hit with the 2gb limit. I'm in video production and 2gb files are nothing. We work with files that range from 2gb to 50gb. We don't want to make our clients open accounts that they don't want.</p>
<p>Thoughts?</p>
<p>Thanks.</p>]]>
        </description>
    </item>
    <item>
        <title>Dropbox Fax keeps saying that the country code I&#39;ve added is wrong.</title>
        <link>https://community.dropbox.com/en/discussion/859846/dropbox-fax-keeps-saying-that-the-country-code-ive-added-is-wrong</link>
        <pubDate>Tue, 24 Mar 2026 15:25:09 +0000</pubDate>
        <category>Dropbox Sign</category>
        <dc:creator>robert84</dc:creator>
        <guid isPermaLink="false">859846@/en/discussions</guid>
        <description><![CDATA[<p>Trying to send a fax in dropbox fax, but get the error of incorrect country code. Even though the correct country was automatically detected.</p>
<p>Trying to change the number to start with 00 instead of + made it automatically add a 4 and hence tries to send it to the wrong number.</p>]]>
        </description>
    </item>
    <item>
        <title>I&#39;m trying to update the email address of my Dropbox account, but it says it&#39;s taken.</title>
        <link>https://community.dropbox.com/en/discussion/855898/im-trying-to-update-the-email-address-of-my-dropbox-account-but-it-says-its-taken</link>
        <pubDate>Wed, 28 Jan 2026 14:33:02 +0000</pubDate>
        <category>Settings and Preferences</category>
        <dc:creator>Dhandley</dc:creator>
        <guid isPermaLink="false">855898@/en/discussions</guid>
        <description><![CDATA[<p><strong>Dropbox Plan</strong><br />
  Plus<br /><strong>Do you have access to the email linked to the account?</strong></p>
<p>Can only receive email, not send, but takes a long time to come through.&nbsp;<br /><strong>Are there any devices connected to your Dropbox account?</strong><br />
  PC</p>
<p><strong>Question or Issue</strong><br />
  I am trying to transfer my account over to my new gmail e-mail address, but I get error message saying that address is already taken.</p>]]>
        </description>
    </item>
    <item>
        <title>I get a 404 error message when using the downloader application.</title>
        <link>https://community.dropbox.com/en/discussion/859645/i-get-a-404-error-message-when-using-the-downloader-application</link>
        <pubDate>Sat, 21 Mar 2026 00:23:33 +0000</pubDate>
        <category>View, Download, and Export</category>
        <dc:creator>MikePDX</dc:creator>
        <guid isPermaLink="false">859645@/en/discussions</guid>
        <description><![CDATA[<p><em>This afternoon, I am suddenly getting Error (404) on every one of my files using the downloader application. This is only when accessing my files. Other links to external sites are not an issue. App cache cleared, device restarted. No change. This is the same issue I had approximately six months ago, which was mysteriously cleared up either by itself or the staff. I remain unclear on that.</em></p><p><em>Thank you</em></p>]]>
        </description>
    </item>
    <item>
        <title>We&#39;re getting a &quot;Unable to remove download&quot; error when selecting the online-only option.</title>
        <link>https://community.dropbox.com/en/discussion/858532/were-getting-a-unable-to-remove-download-error-when-selecting-the-online-only-option</link>
        <pubDate>Tue, 03 Mar 2026 13:17:45 +0000</pubDate>
        <category>Create, Upload, and Share</category>
        <dc:creator>mathijsw</dc:creator>
        <guid isPermaLink="false">858532@/en/discussions</guid>
        <description><![CDATA[<span><span data-image-alt=""><button type="button" aria-haspopup="true" aria-label="Enlarge Image"><img src="https://ca.v-cdn.net/6038715/uploads/attachments/bS04NTg1MzItc01KVHFt/Screenshot 2026-03-02 at 15.53.22.png" width="213" height="159" alt="" /></button></span></span>
<p>&nbsp;</p>
<p><strong>Device</strong><br />
  (Macbook Pro M2)<br /><strong>Operating System/Browser (if using the web)</strong><br />
  (macOS 26.3)<br /><strong>Dropbox App Version/Browser Version</strong><br />
  (243.3.6933)</p>
<p><strong>Issue<br /></strong>We are using Dropbox via File Provider on macOS 26.<br />
  The message appears when a local file is made online-only. We see this with Pages, Numbers, and Microsoft Office files.</p>
<p>Strangely, it does not happen all the time, but it can be disruptive when we are trying to free up space on the system.</p>
<p>Does anyone recognize this, and is this message coming from Dropbox or from macOS?</p>]]>
        </description>
    </item>
    <item>
        <title>&quot;This file cannot be previewed because you are offline&quot; when previewing images in my Dropbox folder.</title>
        <link>https://community.dropbox.com/en/discussion/859691/this-file-cannot-be-previewed-because-you-are-offline-when-previewing-images-in-my-dropbox-folder</link>
        <pubDate>Mon, 23 Mar 2026 05:34:10 +0000</pubDate>
        <category>View, Download, and Export</category>
        <dc:creator>GAK_INC</dc:creator>
        <guid isPermaLink="false">859691@/en/discussions</guid>
        <description><![CDATA[<p>Help please. I cannot preview images in my dropbox folders. I get this message.This file cannot be previewed because you are offline.I do not understand how i can be offline.</p>
<p>&nbsp;</p>
<p>On maclaptop os Somma</p>]]>
        </description>
    </item>
    <item>
        <title>Fix: Dropbox Finder Extension (Smart Sync / Right-Click Menu) Permanently Disabled on macOS</title>
        <link>https://community.dropbox.com/en/discussion/859684/fix-dropbox-finder-extension-smart-sync-right-click-menu-permanently-disabled-on-macos</link>
        <pubDate>Mon, 23 Mar 2026 02:19:06 +0000</pubDate>
        <category>Dropbox Tips and Tricks</category>
        <dc:creator>mikemorgenstern</dc:creator>
        <guid isPermaLink="false">859684@/en/discussions</guid>
        <description><![CDATA[<p>Hey all, I've been beating my head against the wall for a week now trying to figure out why my Dropbox Finder extension wasn't working. I don't have File Provider and really didn't want to set it up, plus I'm apparently not a candidate.</p><p>I'm not sure exactly what caused this state. It was either a recent update or some aborted FileProvider migration. What I do know after much troubleshooting (thanks Claude Code, who wrote the breakdown below which I edited) is what the broken state looks like and how to fix it.</p><p>Follow these instructions at your own peril.</p><h2 id="community-859684-toc-hId-1821247798">The Problem</h2><p>The Dropbox Finder extension stops working and can't be re-enabled:</p><ul><li>No sync status badges (green checkmarks, blue sync icons) in Finder</li><li>No right-click context menu options ("Make Available Offline", "Make Online Only", "Copy Dropbox Link", etc.)</li><li>Smart Sync is unusable — you can't toggle files/folders between online-only and local</li><li>The extension toggle in System Settings &gt; Login Items &amp; Extensions keeps turning itself off immediately after you enable it</li><li>Running pluginkit -e use -i com.getdropbox.dropbox.garcon (even with sudo) doesn't stick</li><li>Reinstalling Dropbox doesn't fix it</li><li>You may also see "Dropbox Finder Extension" listed as a File Provider extension in System Settings, which is wrong — it should be a Finder Sync extension</li></ul><h2 id="community-859684-toc-hId--730909163">The Broken State</h2><p>A ghost FileProvider domain registration gets stuck in ~/Library/Application Support/FileProvider/. You can confirm this is your issue:</p><pre><code># Check if garcon is disabled
pluginkit -mDAD -p com.apple.FinderSync 2&gt;/dev/null | grep dropbox
# Shows: -    com.getdropbox.dropbox.garcon  (the - means disabled)

# Check if a ghost FileProvider domain exists
plutil -p ~/Library/Application\ Support/FileProvider/com.getdropbox.dropbox.fileprovider/Domains.plist 2&gt;/dev/null</code></pre><p>If the Domains.plist exists and shows something like:</p><pre><code>"Disconnected" =&gt; true
"DisconnectionReason" =&gt; "This is an unlinked Dropbox"
"Path" =&gt; "FPFS_SHOULD_NOT_BE_USED"
"Enabled" =&gt; true</code></pre><p>...then you have a ghost domain. It's registered and "Enabled" but completely non-functional.</p><p><strong>What this causes:</strong> When Dropbox starts, it sees a FileProvider domain is registered and enabled. It assumes FileProvider is handling Finder integration, so it deliberately disables garcon (the Finder Sync extension). But the FileProvider domain is broken/disconnected, so neither system works. You get no Finder integration at all.</p><p><strong>Why reinstalling doesn't fix it:</strong> This directory is managed by macOS, not by Dropbox. Uninstalling and reinstalling Dropbox — even Dropbox's "advanced reinstall" that removes ~/.dropbox, ~/Library/DropboxHelperTools, etc. — does not touch this directory. The ghost domain persists, and the next Dropbox install sees it and disables garcon again.</p><p>You may also see ghost mounts appearing in ~/Library/CloudStorage/ (e.g., Dropbox-YourTeam or conflicted copies with timestamps in the name). These reappear even after deletion because the FileProvider domain is still registered.</p><h2 id="community-859684-toc-hId-1011901172">The Fix</h2><p>Make sure Dropbox is completely quit before starting.</p><pre><code># 1. Quit Dropbox
osascript -e 'tell application "Dropbox" to quit' 2&gt;/dev/null
sleep 2
pkill -f Dropbox
sleep 2

# 2. Remove the ghost FileProvider domain registration
#    This is the key step that a normal reinstall misses
rm -rf ~/Library/Application\ Support/FileProvider/com.getdropbox.dropbox.fileprovider/

# 3. Kill the FileProvider daemon so macOS picks up the change
sudo killall fileproviderd

# 4. Disable the FileProvider plugin, enable garcon
sudo pluginkit -e ignore -i com.getdropbox.dropbox.fileprovider
sudo pluginkit -e use -i com.getdropbox.dropbox.garcon

# 5. Optionally clean up ghost CloudStorage mounts
#    (replace "Dropbox-YourTeam" with your actual mount name)
sudo rm -rf ~/Library/CloudStorage/Dropbox-YourTeam*/

# 6. Start Dropbox
open /Applications/Dropbox.app</code></pre><p><strong>Verify after ~30 seconds:</strong></p><pre><code>pluginkit -mDAD 2&gt;/dev/null | grep dropbox</code></pre><p>Expected output:</p><pre><code>+    com.getdropbox.dropbox.garcon(...)        # + means ENABLED
-    com.getdropbox.dropbox.fileprovider(...)  # - means disabled (what we want)
+    com.getdropbox.dropbox.TransferExtension(...)</code></pre><p>Your right-click Smart Sync options and sync badges should be back, and should survive Dropbox restarts.</p><h2 id="community-859684-toc-hId--1540255789">How We Figured This Out</h2><p>I had Claude compare the plugin state between two Macs — one where Dropbox Finder integration worked and one where it didn't:</p><ul><li><strong>Working Mac:</strong> garcon + (enabled), fileprovider registered but not active, no FileProvider domain in Application Support, no CloudStorage ghost mounts</li><li><strong>Broken Mac:</strong> garcon - (disabled), fileprovider + (active), FileProvider domain present showing "Disconnected" and "unlinked Dropbox", ghost CloudStorage mounts that kept reappearing</li></ul><p>The working Mac had Dropbox syncing to an external drive, where FileProvider can't operate. So no FileProvider domain was ever created, and garcon worked fine.</p><p>The broken Mac had Dropbox on the internal drive, and at some point a FileProvider domain was registered. Even though it was in a broken/disconnected state, its mere existence caused Dropbox to disable garcon on every startup.</p><p>Removing the ghost domain registration was the fix. This is something a normal Dropbox reinstall (or even Dropbox's "advanced reinstall") does not do.</p><h2 id="community-859684-toc-hId-202554546">Notes</h2><ul><li>This keeps Dropbox in "legacy" mode (syncing to a folder in your home directory rather than through ~/Library/CloudStorage/). This is preferable for workflows that need files to stay reliably local — for example, video editing with Premiere Pro, where FileProvider can silently evict media files and cause "media offline" errors.</li><li>If Dropbox attempts another FileProvider migration in the future, the ghost domain could return. If garcon stops working again, check ~/Library/Application Support/FileProvider/com.getdropbox.dropbox.fileprovider/ first.</li><li>Tested on macOS Tahoe 26.x with Dropbox Business v244.4.6580 on Apple Silicon, but the issue isn't version-specific — the ghost domain mechanism has been the same since macOS introduced FileProvider.</li></ul>]]>
        </description>
    </item>
    <item>
        <title>The app seems to be crashing on macOS Tahoe 26.4 (Beta 1)</title>
        <link>https://community.dropbox.com/en/discussion/857466/the-app-seems-to-be-crashing-on-macos-tahoe-26-4-beta-1</link>
        <pubDate>Tue, 17 Feb 2026 10:49:28 +0000</pubDate>
        <category>Apps and Installations</category>
        <dc:creator>sspilleman</dc:creator>
        <guid isPermaLink="false">857466@/en/discussions</guid>
        <description><![CDATA[<pre><strong>Application Affected</strong><br />Dropbox<br /><strong>Device</strong><br />mac studio<br /><strong>Operating System/Browser (if using the web)</strong><br />macOS 26.4 Beta 1<br /><strong>Dropbox App Version (if using the app)<br /></strong>241.4.4853</pre>
<p><strong>Question or Issue</strong><br />Dropbox is crashing since I installed macOS Tahoe 26.4 (Beta 1) this morning. The errormessage is:</p>
<pre><code>DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
           	mode=0o40755	uid=0	gid=0
     parent	mode=0o40755	uid=0	gid=0
HOME: '/Users/sander'
appdata: '/Users/sander/.dropbox/instance3'
         real_path='/Users/sander/.dropbox/instance3'
               	mode=0o40700	uid=501	gid=20
         parent	mode=0o40755	uid=501	gid=20
dropbox_path: '/Volumes/Data/.CloudStorage/Data/Dropbox'
              real_path='/Volumes/Data/.CloudStorage/Data/Dropbox'
                    	mode=0o40700	uid=501	gid=20
              parent	mode=0o40755	uid=501	gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      	mode=0o100755	uid=501	gid=20
                parent	mode=0o40755	uid=501	gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      	not found
                parent	not found
tempdir: '/var/folders/v5/1fn_t3055sd904vr0bg75ts40000gn/T'
         real_path='/private/var/folders/v5/1fn_t3055sd904vr0bg75ts40000gn/T'
               	mode=0o40700	uid=501	gid=20
         parent	mode=0o40755	uid=501	gid=20

Traceback (most recent call last):
  File "desktop/dropbox/fs_api/lifecycle.py", line 238, in client
  File "desktop/dropbox/fs_api/lifecycle.py", line 297, in _create_thin_client
  File "desktop/dropbox/fs_api/fs_api_adapter.py", line 54, in __init__
  File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |&gt;&gt; Initializing platform |&gt;&gt; Opening worker root directory |&gt;&gt; open syscall |&gt;&gt; FSErrorCode::PermissionDenied"

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 1106, in wrapper
  File "desktop/dropbox/client/main.py", line 8849, in finish_dropbox_boot
  File "desktop/dropbox/client/message_queue.py", line 338, in _wrapped
  File "desktop/dropbox/client/main.py", line 8130, in _init_components_for_account
  File "desktop/dropbox/client/main.py", line 8038, in create_sync_engine
  File "desktop/dropbox/sync_engine_boundary/factory.py", line 237, in make_sync_engine
  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 264, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 330, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 260, in __init__
  File "../mac_arm64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__
  File "desktop/dropbox/fs_api/lifecycle.py", line 267, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |&gt;&gt; Initializing platform |&gt;&gt; Opening worker root directory |&gt;&gt; open syscall |&gt;&gt; FSErrorCode::PermissionDenied"</code></pre>
<p>&nbsp;</p>]]>
        </description>
    </item>
    <item>
        <title>Dropbox created new folders with files that can&#39;t be opened - unprompted</title>
        <link>https://community.dropbox.com/en/discussion/859238/dropbox-created-new-folders-with-files-that-cant-be-opened-unprompted</link>
        <pubDate>Fri, 13 Mar 2026 23:19:42 +0000</pubDate>
        <category>View, Download, and Export</category>
        <dc:creator>jmbee</dc:creator>
        <guid isPermaLink="false">859238@/en/discussions</guid>
        <description><![CDATA[<p>My Dropbox, completely unprompted, moved the location of my folders in Finder under only the Dropbox tab, and at the same time created a significant number of new folders with hundreds of files - none of which can be opened. I was able to find the files I had previously, but I'm concerned that these files and new folders may be either malware or my own files which I no longer have access to. &nbsp;</p><p>I'd love to understand how to return things back to normal and why this occurred in the first place.&nbsp;</p><p>I am also unable to open the Dropbox app itself - when I click it it opens up Finder. Solutions from existing forums which cover this issue did not work for me.&nbsp;</p><p><em>Thank you.</em></p><p><strong>Device</strong><br />MacBook Air 2024<br /><strong>Operating System/Browser (if using the web)</strong><br />macOS26.3.1</p><p><strong>Dropbox App Version (if using the app)</strong><br />Can't find, because I can't open the app.&nbsp;</p><p>This is the error message when I try to open my folders from their previous location in Finder:</p><span data-image-alt=""><button type="button" aria-haspopup="true" aria-label="Enlarge Image"><img src="https://ca.v-cdn.net/6038715/uploads/attachments/bS04NTkyMzgtdVlqRXpN/Screenshot 2026-03-14 at 10.15.03 am.png" width="534" height="402" alt="" /></button></span><p>This is an example of the new folders Dropbox has created:</p><span data-image-alt=""><button type="button" aria-haspopup="true" aria-label="Enlarge Image"><img src="https://ca.v-cdn.net/6038715/uploads/attachments/bS04NTkyMzgtY0IwdUts/Screenshot 2026-03-14 at 10.15.15 am.png" width="800" height="550" alt="" /></button></span><p>This is what the files inside these folders look like:</p><span data-image-alt=""><button type="button" aria-haspopup="true" aria-label="Enlarge Image"><img src="https://ca.v-cdn.net/6038715/uploads/attachments/bS04NTkyMzgtUGtSaTZX/Screenshot 2026-03-14 at 10.15.30 am.png" width="800" height="550" alt="" /></button></span><p>This is what comes up when I try to open the files in these new folders:</p><span data-image-alt=""><button type="button" aria-haspopup="true" aria-label="Enlarge Image"><img src="https://ca.v-cdn.net/6038715/uploads/attachments/bS04NTkyMzgtWmp5d3lr/Screenshot 2026-03-14 at 10.18.08 am.png" width="488" height="798" alt="" /></button></span><p>&nbsp;</p>]]>
        </description>
    </item>
    <item>
        <title>I can&#39;t log in to the desktop app on Windows 11; I see an &quot;access is denied&quot; error message.</title>
        <link>https://community.dropbox.com/en/discussion/858189/i-cant-log-in-to-the-desktop-app-on-windows-11-i-see-an-access-is-denied-error-message</link>
        <pubDate>Thu, 26 Feb 2026 07:51:29 +0000</pubDate>
        <category>Apps and Installations</category>
        <dc:creator>dardar4</dc:creator>
        <guid isPermaLink="false">858189@/en/discussions</guid>
        <description><![CDATA[<p><strong>Application Affected</strong><br />
  Dropbox<br /><strong>Device</strong><br />
  Lenovo laptop<br /><strong>Operating System/Browser (if using the web)</strong><br />
  Windows 11<br /><strong>Dropbox App Version (if using the app)<br /></strong>Dropbox 242.4.5815 Offline Installer.x64.exe</p>
<p><strong>Question or Issue</strong><br />
  i couldn't login into dropb and i got the follwing error:<br /><br />
  bn.BUILD_KEY: Dropbox</p>
<p>bn.VERSION: 241.4.4853</p>
<p>bn.constants.WINDOWS_SHELL_EXT_VERSION: 89</p>
<p>bn.is_frozen: True</p>
<p>machine_id: cdafbbac-4a5d-44c0-9bea-a72c1c8c8234</p>
<p>pid: 6080</p>
<p>cwd: 'C:\\WINDOWS\\system32'</p>
<p>real_path='C:\\Windows\\System32'</p>
<p>mode=0o40777 uid=0 gid=0</p>
<p>parent mode=0o40777 uid=0 gid=0</p>
<p>HOME: None</p>
<p>appdata: 'C:\\Users\\amir.dar\\AppData\\Local\\Dropbox\\instance6'</p>
<p>real_path='C:\\Users\\amir.dar\\AppData\\Local\\Packages\\DropboxInc.Dropbox_xbfy0k16fey96\\LocalCache\\Local\\Dropbox\\instance6'</p>
<p>mode=0o40777 uid=0 gid=0</p>
<p>parent mode=0o40777 uid=0 gid=0</p>
<p>dropbox_path: None</p>
<p>not found</p>
<p>parent not found</p>
<p>sys_executable: 'C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_241.4.4853.0_x64__xbfy0k16fey96\\Dropbox.exe'</p>
<p>real_path='C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_241.4.4853.0_x64__xbfy0k16fey96\\Dropbox.exe'</p>
<p>mode=0o100777 uid=0 gid=0</p>
<p>parent mode=0o40777 uid=0 gid=0</p>
<p>trace.__file__: 'C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_241.4.4853.0_x64__xbfy0k16fey96\\241.4.4853\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'</p>
<p>real_path='C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_241.4.4853.0_x64__xbfy0k16fey96\\241.4.4853\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'</p>
<p>not found</p>
<p>parent not found</p>
<p>TMP: C:\Users\amir.dar\AppData\Local\Temp</p>
<p>TEMP: C:\Users\amir.dar\AppData\Local\Temp</p>
<p>tempdir: 'C:\\Users\\amir.dar\\AppData\\Local\\Temp'</p>
<p>real_path='C:\\Users\\amir.dar\\AppData\\Local\\Temp'</p>
<p>mode=0o40777 uid=0 gid=0</p>
<p>parent mode=0o40777 uid=0 gid=0</p>
<p>Traceback (most recent call last):</p>
<p>File "desktop/dropbox/client/main.py", line 6945, in _setup_root_for_account</p>
<p>File "desktop/dropbox/sync_root/helpers.py", line 199, in create_root_for_account</p>
<p>File "desktop/dropbox/foundation/futures/basic.py", line 1040, in result</p>
<p>File "desktop/dropbox/sync_root/manager.py", line 382, in create_root</p>
<p>File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 299, in register</p>
<p>File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 601, in _register</p>
<p>PermissionError: [WinError -2147024891] Access is denied</p>
<p>So, i've uninstalled the app and deleted the registery key (used chatgpt for those steps)<br />
  now, i can't reintall the app<br /><br /><br /><br /></p><span><span data-image-alt=""><button type="button" aria-haspopup="true" aria-label="Enlarge Image"><img src="https://ca.v-cdn.net/6038715/uploads/attachments/bS04NTgxODktQkpaZFY2/image.png" width="703" height="345" alt="" /></button></span></span>
<p>&nbsp;</p>]]>
        </description>
    </item>
    <item>
        <title>How can I start sharing files again? My Dropbox account has been blocked due to phishing.</title>
        <link>https://community.dropbox.com/en/discussion/859136/how-can-i-start-sharing-files-again-my-dropbox-account-has-been-blocked-due-to-phishing</link>
        <pubDate>Thu, 12 Mar 2026 12:36:07 +0000</pubDate>
        <category>Create, Upload, and Share</category>
        <dc:creator>JessMav</dc:creator>
        <guid isPermaLink="false">859136@/en/discussions</guid>
        <description><![CDATA[<span><span data-image-alt=""><button type="button" aria-haspopup="true" aria-label="Enlarge Image"><img src="https://ca.v-cdn.net/6038715/uploads/attachments/bS04NTkxMzYtbWdVd1lq/Screenshot 2026-03-12 at 12.33.31.png" width="800" height="97" alt="" /></button></span></span>
<p>Won't let me share my own files due to apparent phishing content? I need to copy and share links to my folders and files in order to share to clients and I keep getting an error message saying you have interrupted my sharing activity. Any help would be appreciated to get my account unlocked from sharing files please.</p>]]>
        </description>
    </item>
    <item>
        <title>My shared link throws a &quot;Couldn’t complete share&quot; error.</title>
        <link>https://community.dropbox.com/en/discussion/858854/my-shared-link-throws-a-couldn-t-complete-share-error</link>
        <pubDate>Sun, 08 Mar 2026 21:20:11 +0000</pubDate>
        <category>Create, Upload, and Share</category>
        <dc:creator>XxJ09</dc:creator>
        <guid isPermaLink="false">858854@/en/discussions</guid>
        <description><![CDATA[<p><em>I checked the help center and could not find answers. The only information provided was "</em>Couldn’t complete share<em>". The help center just says to look for the reason in the notification, but the notification literally says to look at the help center.</em></p>
<p><em>I've been using the same shared link for 15 years for employers to see my certifications and it has NEVER given me this error message.</em></p>
<p><em>Can someone please assist?? I have to be able to share my certificates with employers via this method.</em></p>]]>
        </description>
    </item>
    <item>
        <title>Getting errors when I try to access my files both on my computer and the website</title>
        <link>https://community.dropbox.com/en/discussion/858629/getting-errors-when-i-try-to-access-my-files-both-on-my-computer-and-the-website</link>
        <pubDate>Wed, 04 Mar 2026 21:12:15 +0000</pubDate>
        <category>Integrations</category>
        <dc:creator>samuelhandelman</dc:creator>
        <guid isPermaLink="false">858629@/en/discussions</guid>
        <description><![CDATA[<p>&nbsp; This is happening both on my local machine and when I log into DropBox from the web.</p>
<p>&nbsp; I can't access any files that haven't been synced locally on my machine; I get the error&nbsp;</p>
<p>Error 0x80070194 the cloud file provider exited unexpectedly</p>
<p>&nbsp; I get a slightly different error when I go in through the web interface; but, this is affecting pretty much everything?&nbsp;&nbsp;</p>]]>
        </description>
    </item>
    <item>
        <title>I get an error that the Dropbox app can&#39;t start after installing it on my Windows device.</title>
        <link>https://community.dropbox.com/en/discussion/858588/i-get-an-error-that-the-dropbox-app-cant-start-after-installing-it-on-my-windows-device</link>
        <pubDate>Wed, 04 Mar 2026 11:10:16 +0000</pubDate>
        <category>Apps and Installations</category>
        <dc:creator>Rhoufi</dc:creator>
        <guid isPermaLink="false">858588@/en/discussions</guid>
        <description><![CDATA[<span data-image-alt=""><button type="button" aria-haspopup="true" aria-label="Enlarge Image"><img src="https://ca.v-cdn.net/6038715/uploads/attachments/bS04NTg1ODgtUDRjVzk2/DropBox Error.png" width="800" height="451" alt="" /></button></span>
<p><em>The error file is as follows:<br /><br /></em></p>
<p>bn.BUILD_KEY: Dropbox</p>
<p>bn.VERSION: 243.4.6956</p>
<p>bn.constants.WINDOWS_SHELL_EXT_VERSION: 90</p>
<p>bn.is_frozen: True</p>
<p>machine_id: fb77be58-97d3-4be1-8b70-5fb248364473</p>
<p>pid: 18096</p>
<p>cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'</p>
<p>real_path='C:\\Program Files (x86)\\Dropbox\\Client'</p>
<p>mode=0o40777 uid=0 gid=0</p>
<p>parent mode=0o40777 uid=0 gid=0</p>
<p>HOME: None</p>
<p>appdata: 'C:\\Users\\Kimpan\\AppData\\Local\\Dropbox\\instance1'</p>
<p>real_path='C:\\Users\\Kimpan\\AppData\\Local\\Dropbox\\instance1'</p>
<p>not found</p>
<p>parent not found</p>
<p>dropbox_path: None</p>
<p>not found</p>
<p>parent not found</p>
<p>sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'</p>
<p>real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'</p>
<p>mode=0o100777 uid=0 gid=0</p>
<p>parent mode=0o40777 uid=0 gid=0</p>
<p>trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\243.4.6956\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'</p>
<p>real_path='C:\\Program Files (x86)\\Dropbox\\Client\\243.4.6956\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'</p>
<p>not found</p>
<p>parent not found</p>
<p>TMP: C:\Users\BLACKB~1\AppData\Local\Temp</p>
<p>TEMP: C:\Users\BLACKB~1\AppData\Local\Temp</p>
<p>tempdir: 'C:\\Users\\BLACKB~1\\AppData\\Local\\Temp'</p>
<p>real_path='C:\\Users\\BlackBook Pro 17\\AppData\\Local\\Temp'</p>
<p>mode=0o40777 uid=0 gid=0</p>
<p>parent mode=0o40777 uid=0 gid=0</p>
<p>Traceback (most recent call last):</p>
<p>File "desktop/dropbox/client/main.py", line 10670, in main_startup</p>
<p>File "desktop/dropbox/client/main.py", line 3231, in initialize</p>
<p>File "desktop/dropbox/client/main.py", line 2040, in startup_low</p>
<p>File "desktop/dropbox/client/main.py", line 1586, in safe_makedirs</p>
<p>File "desktop/dropbox/fsutil.py", line 783, in safe_makedirs</p>
<p>File "desktop/dropbox/overrides.py", line 165, in makedirs</p>
<p>File "desktop/dropbox/overrides.py", line 178, in makedirs</p>
<p>PermissionError: [WinError 5] Access is denied: 'C:\\Users\\Kimpan\\AppData\\Local\\Dropbox'</p>
<p>I have tried unistalling, re-installing... everything and nothing works.<br /><br />I just can't get DropBox App to run on my computer.<br /><br />I need help</p>]]>
        </description>
    </item>
    <item>
        <title>Embedded Word documents will not open in Excel when using the Android mobile app.</title>
        <link>https://community.dropbox.com/en/discussion/858167/embedded-word-documents-will-not-open-in-excel-when-using-the-android-mobile-app</link>
        <pubDate>Thu, 26 Feb 2026 00:40:05 +0000</pubDate>
        <category>Integrations</category>
        <dc:creator>mifs1</dc:creator>
        <guid isPermaLink="false">858167@/en/discussions</guid>
        <description><![CDATA[<span data-image-alt=""><button type="button" aria-haspopup="true" aria-label="Enlarge Image"><img src="https://ca.v-cdn.net/6038715/uploads/attachments/bS04NTgxNjctNlB4aGpJ/Dropbox menu.png" width="800" height="147" alt="" /></button></span>
<p><strong>Integration Affected</strong><br />Excel<br /><strong>Device</strong><br />(Dell 2 in 1 16 inch laptop&nbsp; model DB06250<br /><strong>Operating System/Browser (if using the web)</strong><br />Windows 11, Home and Chrome<br /><strong>Dropbox App Version (if using the app)</strong><br />V 242.4.5815</p>
<p><strong>Question or Issue<br /></strong>Hello, I cannot open embedded word documents in Excel spreadsheet, in Dropbox on my Samsung S24 Mobile phone. The spreadsheet&nbsp; is fully workable on my mobile, excepting when I press the cell containing the embedded (not linked)&nbsp; word document., it&nbsp; only identifies the cell (eg B2) rather than open the embedded fileit says "This version of Excel doesn't support interacting with embedded files" When I open the offline folder it works perfectly on my laptop<br /><br /></p>
<p>Also, sometimes when I open the file on my mobile, it comes up with "open with" and when I press that, it goes straight into the spreadsheet.</p>
<p>The screen shot shows an unfilled circle, whereas the others are all filled?&nbsp;<br /><br />I cannot find in Dropbox application, where I can upload a newer version of Excel?</p>
<p>Hope you can help, please</p>
<p>Kind regards Doug&nbsp;&nbsp;</p>]]>
        </description>
    </item>
    <item>
        <title>System restore on Windows not working due to an error referring to a Dropbox folder</title>
        <link>https://community.dropbox.com/en/discussion/840332/system-restore-on-windows-not-working-due-to-an-error-referring-to-a-dropbox-folder</link>
        <pubDate>Sun, 20 Jul 2025 21:58:57 +0000</pubDate>
        <category>Create, Upload, and Share</category>
        <dc:creator>Dave_Rado</dc:creator>
        <guid isPermaLink="false">840332@/en/discussions</guid>
        <description><![CDATA[<p>I need to restore my system due to a problem with my Windows/Fonts folder.</p>
<p>However, whenever I try to run System Restore, after about 20 minutes Windows restarts with the following error message:<br />https://www.dropbox.com/scl/fi/8cs9ufypm9f2ntom1jvin/temp-1.png?rlkey=ny26ffpl7ssueq13h1lh67duz&amp;st=wzq01mjv&amp;dl=0<br /><br />(I tried posting the above url as a link but I got a message saying that the link contained invalid html! But I didn't write any html, I just used the Insert Link button. Why doesn't the Insert Link button create links that can be posted?)</p>
<p>As the error message was referring to a Dropbox folder, and I don't need Dropbox to be restored, I need my Fonts folder to be restored, I tried uninstalling the Dropbox desktop app for Windows and running System Restore again - but I got the same error message.</p>
<p>I then tried deleting the Dropbox folder from my hard drive, and running System Restore again - but I <strong>still </strong>got the same error message.</p>
<p>So how can I restore my syste?</p>
<p>I have a hunch that the problem might be somehow related to the fact that I upgraded Dropbox for Windows at the time of the last automatic restore point. But how can I get round it?</p>
<p>It is extremely serious if the Dropbox upgrade has somehow made it impossible to run System Restore. How can I fix this?&nbsp; &nbsp;</p>
<p>Dave</p>]]>
        </description>
    </item>
    <item>
        <title>Error message when sending documents</title>
        <link>https://community.dropbox.com/en/discussion/858449/error-message-when-sending-documents</link>
        <pubDate>Mon, 02 Mar 2026 15:36:35 +0000</pubDate>
        <category>Dropbox Sign</category>
        <dc:creator>killiancasey</dc:creator>
        <guid isPermaLink="false">858449@/en/discussions</guid>
        <description><![CDATA[<p>I'm getting this error on Dropbox Sign for any document I'm sending for signature, and when I'm editing a template.</p><p>Can you please confirm what the issue is? It's completely stopping my workflow.</p><p>Thanks&nbsp;</p><p>&nbsp;</p><span data-image-alt=""><button type="button" aria-haspopup="true" aria-label="Enlarge Image"><img src="https://ca.v-cdn.net/6038715/uploads/attachments/bS04NTg0NDktNTlQTE9z/Screenshot 2026-03-02 at 15.35.28.png" width="800" height="158" alt="" /></button></span><p>&nbsp;</p>]]>
        </description>
    </item>
    <item>
        <title>My Dropbox links have been suspended, but I didn&#39;t receive any emails.</title>
        <link>https://community.dropbox.com/en/discussion/858205/my-dropbox-links-have-been-suspended-but-i-didnt-receive-any-emails</link>
        <pubDate>Thu, 26 Feb 2026 15:23:10 +0000</pubDate>
        <category>Create, Upload, and Share</category>
        <dc:creator>LB15</dc:creator>
        <guid isPermaLink="false">858205@/en/discussions</guid>
        <description><![CDATA[<p>Hi, I run a business using my dropbox links and anytime people try to click on them it says they're broken or not working, here's what I see.</p>
<p>It has been like this for almost 32 hours. I NEED this back running for my business and the chatbot Ais not helping.&nbsp;</p><span><span data-image-alt=""><button type="button" aria-haspopup="true" aria-label="Enlarge Image"><img src="https://ca.v-cdn.net/6038715/uploads/attachments/bS04NTgyMDUtM0txR1Jo/Screenshot_12.png" width="688" height="507" alt="" /></button></span></span>
<p>Also this comes up when I share copy my links</p><span><span data-image-alt=""><button type="button" aria-haspopup="true" aria-label="Enlarge Image"><img src="https://ca.v-cdn.net/6038715/uploads/attachments/bS04NTgyMDUtVDR3NjRh/Screenshot_13.png" width="800" height="77" alt="" /></button></span></span>
<p>It might be the whole bandwidth thing and someone might have excessively downloaded my works, but I need this up and running again soon for my business. please help! I have not received an email about what to do next.&nbsp;</p>]]>
        </description>
    </item>
    <item>
        <title>Getting an error when logging in my Dropbox account on an Android device</title>
        <link>https://community.dropbox.com/en/discussion/857208/getting-an-error-when-logging-in-my-dropbox-account-on-an-android-device</link>
        <pubDate>Fri, 13 Feb 2026 13:16:55 +0000</pubDate>
        <category>Security and Permissions</category>
        <dc:creator>pixi1235</dc:creator>
        <guid isPermaLink="false">857208@/en/discussions</guid>
        <description><![CDATA[<p><strong>Application Affected</strong><br />Dropbox<br />Samsung Note 10.1<br /><strong>Operating System/Browser (if using the web)</strong><br />Andriod<br /><strong>Dropbox App Version (if using the app)</strong><br />(200.4.7123 - found in app settings or About section)</p><p><strong>Question or Issue</strong><br />"Error completing Goodle authentication.&nbsp; Please try again, or if the issue persists, sign in using your email and password"</p><p>I have tried using my Google sign in and also email option.&nbsp; If sign in via email - "Sign-in Failed - Can't connect to Dropbox.&nbsp; Make suire you're online, or try again later"</p>]]>
        </description>
    </item>
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